Community Lifeline

They always left Mum with a drink and tidied up after themselves.

When something unexpected crops up, the office should be able to phone my mother to warn her that her carer is running late. This rarely happens, however.

Very happy with the care and reassurance that your carers provide - all very pleasant and experienced. It's very nice how Dad interacts with the carers which provides him with company. He loves chatting about his army days and holidays gone by, which keeps his mind active whilst I'm at work.

I would recommend anyone to use this care company.

We are in the early stages of settling my mother in with care morning and evening, a total of four hours a day. It’s been two weeks and since Mum has dementia we were apprehensive about her seeing new faces popping in and out of her home. There are mainly four carers (unless someone is off or an issue arises) and it has certainly taken a whole two weeks for her to settle but I’m very happy with the way the carers have integrated and understood needs quickly. We look forward to developing relationships as we continue to work with Community Lifeline. I’m particularly happy that I can pop into the local Longfield office if I need to speak to anyone.

Community Lifeline provided carers for my mother when she was bedridden at home and suffering from Alzheimer's. The carers were a tremendous source of practical help and emotional support for my father while he was looking after my mum: he looked forward to them coming every day. The carers were always extremely attentive to my mum and her complex needs. They knew exactly what she liked and didn’t like and always treated her with kindness, concern and respect. Although my mum lost the ability to speak, it was obvious from the smile with which she greeted the carers that she felt secure and happy with them. When my dad died suddenly, Community Lifeline immediately stepped in and provided a 24-hour live-in carer for my mother. The carer was unfailingly kind and considerate to my mum and knew her needs better than anyone else. Without the carers' support, I could not have managed. I have nothing but the highest praise for the carers and I will always be extremely grateful to them.

We were given one week to look for care for my dad, on his discharge from hospital. Community Lifeline provided the very detailed information that I needed to make the decision to go with them. On meeting the manager, I was impressed with her knowledge and the various options that she gave. Community Lifeline then provided care for both my parents. They were happy to provide increased care for a short term when necessary. The overall care that my parents received was very good. The carers were willing to accommodate all my parents’ requests. The same carers were provided regularly, as much as possible. Our thanks go to all members of staff who have helped my parents in the past year.

My wife's review with Community Lifeline was excellent, done in a very professional way.

Very good service with washing and dressing in the mornings.

Cant thank them enough.

We are very grateful that this company are flexible and responsive to new needs as they have arisen.

I cannot rate Community Lifeline high enough. For the last six months, they have helped my wife daily and, without exception, all the carers and management are brilliant, they really do care. The experience and invaluable advice they’ve given me are very much appreciated and with confidence can gladly recommend them to anyone looking for concern and care in the home.

The care that is provided is amazing. The ladies that visit my nan are all lovely, caring and friendly and can't fault anything that they do. Always wash up after Nan's breakfast and lunches and change clothes and bedding. Absolutely amazing, it takes a very big weight off my shoulders knowing that she is going to be looked after if I'm not at home.

In the final days, they arranged everything so I was spared to a large degree the anxiety of coping with my mother's final hours and I can't thank the staff enough for the wonderful care and love they showed towards my mother and I will always be grateful to them.

They are not just Mum's carers but her friends who she loves to see and chat with, and it gives me peace of mind that someone is calling in to help her if she needs it, so then I can see her later in the day.

Good all-around, couple of visitors do not do a lot.

Care staff professional, efficient, experienced, regular and on time.

Community Lifeline look after my 92-year-old father. He is now housebound and has the carers coming in three times a day. Overall the service is excellent. It is comforting to my sister and I that he has such good care, given that we are at least an hour's drive away. The carers are dedicated and always professional. We have got to know many of them personally. My father is treated with respect, dignity and compassion. I find that it is a partnership. The family looks after the maintenance of the house and provides all the consumables that the carers need. They are then able to do their job effectively. There have been some pandemic-related staffing issues but we always seemed to find a workable solution. Changes to the care plan are adjusted from time to time to take account of current circumstances. The related software I do not use as it has to be accessed in situ, which seems daft. However, the telephone dialogue makes up for this. Any issues are quickly communicated.

The care visitors are all good apart from one. One staff member is excellent. Too many missed care visits on Fridays and weekends.

First week of the service and everything is going as planned and we're very happy. Everything is as discussed with the supervisor before the contract started.