Community Lifeline has different prices per hour depending on your care needs. From live in care to a 30 minute call. Community Lifeline have tiers of charges for NHS Continuing Healthcare (CHC) and of the private sector. Our fees in comparison to other local agencies are within similar range. Kindly get in touch and these will be disclosed at time of assessment.
These prices are only a guideline, please contact Community Lifeline to find out the exact price for your requirements.
Community Lifeline has a Review Score of 9.8 (9.817) out of 10, based on 24 reviews in the last 2 years.
Over all time Community Lifeline has 52 reviews.
4.0 out of 5
Dear E, Thank you for taking your time to share your feedback with us and we appreciate your review. We are happy to discuss any ways to improve our service and to make your experience better. We are very proud of our person-centred approach and will pass your kind comments to all staff caring for your mum.
5.0 out of 5
Thank you for your kind words. It was a pleasure and honour for us all to be a small part of your parents' lives.
I will pass on your lovely comments to the staff team and wish you and your family all the best for the future.
5.0 out of 5
Thank you so much for your review, it is much appreciated and I will pass on your kind words to all the carers and the office team. We are very proud of our person-centred approach and our aims and outcomes are to engage your parents in any adjustments that are needed to deliver safe and effective care. Kind regards.
5.0 out of 5
Thank you for your kind words. Our carers, senior carers and office staff always will ensure the continuity or care is provided in all aspects of your wife's care.
5.0 out of 5
Thank you so much for your review, it is much appreciated and I will pass on your kind words to all the carers and the office team. Kind regards.
5.0 out of 5
Thank you very much for the kind words, these will be relayed to all our staff that were involved in his care. I know that the carers loved caring for him and they will miss his smile, by getting information that you gave us ensured that we could build a good relationship with him which gave him respect and dignity. Thank you.
5.0 out of 5
Thank you very much for your kind words, we will ensure that all care staff are informed of your review. We are proud of our person-centred approach and our aims and outcomes are to involve your mother-in-law in any adjustments that are needed to deliver safe and effective care.
5.0 out of 5
Thank you so much for taking the time to leave us this amazing review. Our experienced and caring staff always strive to support our clients in the best possible way. Thank you for giving us the opportunity to look after your wife and it is a pleasure to deliver the service.
5.0 out of 5
Dear Wezlee, thank you for your kind comments. We are very pleased you are happy with our service and we are very proud of our carers who care from their heart and always go above and beyond for the person in their care. I will pass on your kind words to the carers that go to your Nan.
5.0 out of 5
Thank you for your kind words. Your mum was ours too after a long period of service. Mum had built a strong bond with carers and office staff, who miss her very much. We always endeavour to support the family as our own extended family.
4.0 out of 5
Dear R,
Thank you for the kind words, I will pass them on to the carers that go to her. We feel it is not only practical support that is important but emotional well-being support is just as important.
4.0 out of 5
Thank you for taking your time to provide a review of our services. We are happy to discuss any ways to improve our service all-round.
4.0 out of 5
Thank you for your feedback on our services. Feedback is so important as this informs us of any areas that we need to reflect on and how to effectively address them. In regard to the training for PEG Feed, we have recently had the Abbott nurses in to train more staff, this is so more staff can meet your person-centred care. We are very pleased that you are happy with the carers that come to you and help you, we will pass on your feedback.
5.0 out of 5
Thank you for your review and we are very happy that you and your family are happy with our service. When caring for a client, communication is so important in ensuring that person-centred care is upheld. Thank you for your communication as it has ensured that by us working as a team, not only within our company but with yourselves and multidisciplinary teams, your father's needs, likes and preferences have been met even through the challenging time of the pandemic and the health and social care crisis.
4.0 out of 5
Thank you for your review, all feedback is important for us to be responsive and effective in delivering person-centred care for all our clients. Negative as well as positive feedback is essential so we can reflect, learn and move forward. During the pandemic, it has been challenging and with the health and social care industry being in crisis, this has added certain pressures. More effective recruitment has been implemented and the process will be ongoing. Your mother's care and well-being are the core of what we do and they will always be the centre of our aims and objectives.
5.0 out of 5
Dear Philip, thank you so much for your kind comments. We are happy everything is going as planned and that you are pleased with our service so far. I will pass on your kind words to the carers that go to your mum. Kind regards.
5.0 out of 5
Thank you so much for your kind words. I have told all the carers and they really appreciate the review that you have put. Their compassion and their drive to ensure that a person-centered approach to care is the core to anyone's care package. We are so pleased that our approach and adaptability to your needs ensured that you safely regained full independence. We all wish you well for the future.
5.0 out of 5
Dear Shirley,
Thank you for your kind words, we are very pleased that your mum and yourselves are happy with the care that all of our staff have carried out.
Our aim is to ensure care is centred around your mum's wishes, needs and preferences as well as giving her a voice in how she wants her care to be done, at the same time as ensuring that your mum is safe. Communication between our service users, their families and multidisciplinary teams are something that we are very proud of.
Again thank you and we will pass your comments to all of our team.
5.0 out of 5
Dear Jo,
Thank you so much for your kind comments. Your dad's preferences and needs are the core of your dad's care. We are pleased that you are happy with our service. I will pass on your kind words to the carers that go to your dad.
Kind regards
5.0 out of 5
The Review Score of 9.8 (9.817) out of 10 for Community Lifeline is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Community Lifeline is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Maria has been the registered manager for Community Lifeline since 2019 after completing her level 5 in health and social care. She is a hands-on manager who has a passion for ensuring our service users receive person-centred care.
Maria started as a carer at Community Lifeline and has progressed through the company.
I first worked for Community Lifeline in 2011 at that time I came in as a manager.
I have left twice but I love working in care and meeting new clients and care staff. At community Lifeline I have made long-lasting friendships, that I have kept through the years.
I have not always had it easy with a lot of illnesses in my own family, I was lucky that the directors showed great compassion when I needed it. Many of the staff come from nursing terminally ill family members. Which helps when it’s needed to understand the family members of our clients.
Over the years I have worked alongside amazing people and given guidance to those who needed it
and trained staff in many areas.
I am now auditing. And enjoy being part of a very professional and compassionate team.
Anuradha has been with Community Lifeline since 2021 as a support worker for learning disabilities. Anuradha was promoted to care coordinator in 2022.
Being a carer previously has enabled her to have empathy for our service users and our care staff, which she shows when she is liaising with all care staff, service users and their loved ones
Marta has been with Community Lifeline since 2021. Marta has vast experience in administration. Marta's communication skills and readiness to see things through, gives our service users and our company peace of mind.
Anaiya Patel has been with Community Lifeline as a Recruitment Officer since November 2023. Her responsibilities include Recruitment, Social Media, Content Creation, and Graphic Design.
After graduating from Bangor University in 2022, Anaiya struggled to find work until she came forward with ideas for Community Lifeline's leaflets and website content. It was through working with the committed admin team that she sought to fill their Recruiter position and continue to work alongside them.
She has since developed her social and communication skills and confidence even further within the role and has a genuine passion for helping carers find work with Community Lifeline.
I didn't think that social care was for me when I first started working for community lifeline, and I was nervous and worried about being left alone with the clients but with support and training from Lifeline staff I have now worked for Lifeline for over 6 years now and I am now confident in the job that I enjoy doing which gives me a sense of achievement and a feel-good factor knowing that I am making a difference in helping to care for a vulnerable person's life in supporting them to be active out and about in the community on activities.
Jill has been with Community Lifeline since 1998. Jill started as a carer. Jill is now a senior carer and wonderful communication skills. Jill's skills has ensured that families have confidence in our team and a great mentor for new carers.
Michelle has been with community Lifeline since 2012. Michelle is kind and compassionate and her skills is used for giving our new care staff support and helping them to grow within their role.
Michelle also works for Ellenor hospice, doing night sits for end of life patients by giving them care, compassion and comfort
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Lifeline to verify any information. View our terms and conditions. Community Lifeline has an Enhanced Service - more info.
