Community Lifeline

First week of the service and everything is going as planned and we're very happy. Everything is as discussed with the supervisor before the contract started.

Thank you so much, I would recommend the service to anyone who needed it.

We’ve only recently employed Community Lifeline but from day one they have accommodated my mum's needs and have treated her and her home with dignity and respect. We had a few problems with Mum being stubborn and awkward because they were new and Mum didn’t like the change but the care agency have persevered with her and Mum is now very happy with them. They go above and beyond and keep me informed regularly which is great as communication with the care agency is vital to me. All the office staff and carers are really lovely and professional and are great with Mum. I would highly recommend Community Lifeline if anyone is looking for a care agency for a family member. Our family are all extremely happy and grateful to all the staff that care for Mum.

It’s so reassuring for me to know he is receiving such good care from a hardworking and compassionate team who always seem to have his best interests at heart. They’ve been a lifeline to us as a family. I’m so pleased we found them.

Thank you.

Community Lifeline have provided my mother with first-class care and attention, sometimes under difficult circumstances, for the past twelve months. All the carers were exceptional throughout the period and more often than not, went above and beyond their call of duty. Nothing was ever too much trouble for the team (Carers/Office). All staff were very polite, professional and caring and always kept the family informed of any issues that arose. I would most definitely recommend Community Lifeline, to anybody that requires care for a family member.

I needed Carer support after full knee replacement surgery as I live on my own and am in my seventies. After contacting Community Lifeline a care plan was discussed and out in place to meet all my needs. The carers are most professional, turning up to give me my care daily at suitable times to meet my individual needs, and have adapted my care plan as my needs have changed due to recovery from surgery. Their care and support have aided my recovery without doubt.

From carers to management, everybody has been helpful.

My husband is treated well.

Mum truly loves the ladies that help her twice a day morning and evening. I trust them completely to look after her. The office staff are equally helpful and very polite.

Good service. Ladies are on time and are invariably cheerful, regardless of the weather.

We were provided with two carers, 4 times a day. We were never let down and they usually arrived at the prescribed time. Without exception, they were gentle and kind to my husband and their caring was just what was needed.

I would like to send my thanks to all your staff who helped care for my ninety-nine-year-old father before he passed away a couple of weeks before Christmas and their enquiring after him while he was in hospital. It meant a lot knowing he was being looked after. I would also like to thank you for refunding the deposit you were holding on behalf of my father which I received safely. Please say thank you to your staff for me.

Since May 2017 the team at Lifeline Health has provided an excellent level of care and support, not only to my mother but also to our family, with whom they have maintained an exemplary standard of communication. The efficiency, cheerfulness and kindness of all who have helped to provide contact with us has helped to assuage any despondency and enabled us to view my mother’s difficulties with positivity and good humour.

The standard of care has been excellent and the care manager has personally attended numerous meetings and undertaken my mother’s personal care on occasion, ensuring her well-being. In all the team has done, they have sought to safeguard my mother and ensure that she receives the optimum level of care.

I would have no hesitation in recommending Lifeline Health Ltd to anyone seeking home care.

One of the team noticed that Mum having a reaction to her pills. I asked her to call NHS111 to get advice, they sent an emergency doctor and I asked the carer to be present to explain what had happened. At 96, Mum can be a bit picky and difficult, but she has taken to the team and looks forward to them coming. As I live so far away, Community Lifeline are my eyes and ears on Mum.

I am very happy with the help I receive. I only have cleaning done but it's very satisfactory.

We would heartily recommend Community Lifeline.