I will always be eternally grateful for their professionalism and the expert care that they providedKaren B(Niece of Client/Service User)
When my Mother in Law needed more intense care they were there for her and stepped upR P(Daughter-in-law of Client/Service User)
I wholeheartedly recommend this care provider. Thank you all.Anne J(Daughter of Client/Service User)
I will always be eternally grateful for their professionalism and the expert care that they providedKaren B(Niece of Client/Service User)
When my Mother in Law needed more intense care they were there for her and stepped upR P(Daughter-in-law of Client/Service User)
I wholeheartedly recommend this care provider. Thank you all.Anne J(Daughter of Client/Service User)
Welcome to Community Lifeline's Homecare profile. Whether you've heard about them through word-of-mouth, seen their new office in Longfield, or are looking for a Kent-based domiciliary care provider, they are here to make a positive difference in the community.
Community Lifeline pride themselves in the high quality end of life care and actively works alongside the Ellenor hospice and other multi-disciplinary teams.
Community Lifeline helps adults in Dartford, Gravesend, and Longfield...
Care Provided by Community Lifeline
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £36.95
- Weekly Live-in Care Fees: from £1,300
- 30 Minute Visiting Care Fees: from £25.95
Community Lifeline has different prices per hour depending on your care needs. From live in care to a 30 minute call. Community Lifeline have tiers of charges for NHS Continuing Healthcare (CHC) and of the private sector. Our fees in comparison to other local agencies are within similar range. Kindly get in touch and these will be disclosed at time of assessment.
Contact Community Lifeline to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) - NHS (Contracted Provider)
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Good to Know
Owner
- Lifeline Health Ltd
- Private Owned
Person in charge
- Maria Hanson (Registered Manager)
Community Lifeline Reviews (56)
Community Lifeline has a Review Score of 9.8 (9.752) out of 10, based on 18 reviews in the last 2 years.
Over all time Community Lifeline has 56 reviews.
I was provided with care twice daily which enabled me to regain my independence.
Their provision of care was of the highest quality of care, kindness, respect and dignity.
The carers were exemplary and provided a professional approach and I looked forward to them coming in. They were without exception compassionate people with a naturally caring nature. They had good interpersonal and communication skills.
They all worked with a certain degree of flexibility and tailored their approach when I needed it.
The office staff also provided a marvellous service and responded quickly to any queries I had.
Thank you so much, I would recommend the service to anyone who needed it.
Thank you so much for your kind words. I have told all the carers and they really appreciate the review that you have put. Their compassion and their drive to ensure that a person-centered approach to care is the core to anyone's care package. We are so pleased that our approach and adaptability to your needs ensured that you safely regained full independence. We all wish you well for the future.
We’ve only recently employed Community Lifeline but from day one they have accommodated my mum's needs and have treated her and her home with dignity and respect. We had a few problems with Mum being stubborn and awkward because they were new and Mum didn’t like the change but the care agency have persevered with her and Mum is now very happy with them. They go above and beyond and keep me informed regularly which is great as communication with the care agency is vital to me. All the office staff and carers are really lovely and professional and are great with Mum. I would highly recommend Community Lifeline if anyone is looking for a care agency for a family member. Our family are all extremely happy and grateful to all the staff that care for Mum.
Thank you for your kind words, we are very pleased that your mum and yourselves are happy with the care that all of our staff have carried out.
Our aim is to ensure care is centred around your mum's wishes, needs and preferences as well as giving her a voice in how she wants her...
It’s so reassuring for me to know he is receiving such good care from a hardworking and compassionate team who always seem to have his best interests at heart. They’ve been a lifeline to us as a family. I’m so pleased we found them.
Thank you so much for your kind comments. Your dad's preferences and needs are the core of your dad's care. We are pleased that you are happy with our service. I will pass on your kind words to the carers that go to your dad.
Kind regards
Thank you.
Community Lifeline have provided my mother with first-class care and attention, sometimes under difficult circumstances, for the past twelve months. All the carers were exceptional throughout the period and more often than not, went above and beyond their call of duty. Nothing was ever too much trouble for the team (Carers/Office). All staff were very polite, professional and caring and always kept the family informed of any issues that arose. I would most definitely recommend Community Lifeline, to anybody that requires care for a family member.
Thank you very much for your review. I will forward this to the carers. Since they do a very difficult job working un-social hours, such feedback means a lot to them, and it gives them motivation and self-respect. Thank you once again.
I needed Carer support after full knee replacement surgery as I live on my own and am in my seventies. After contacting Community Lifeline a care plan was discussed and out in place to meet all my needs. The carers are most professional, turning up to give me my care daily at suitable times to meet my individual needs, and have adapted my care plan as my needs have changed due to recovery from surgery. Their care and support have aided my recovery without doubt.
From carers to management, everybody has been helpful.
Many staff live locally and know the village.
My husband is treated well.
Mum truly loves the ladies that help her twice a day morning and evening. I trust them completely to look after her. The office staff are equally helpful and very polite.
Good service. Ladies are on time and are invariably cheerful, regardless of the weather.
We were provided with two carers, 4 times a day. We were never let down and they usually arrived at the prescribed time. Without exception, they were gentle and kind to my husband and their caring was just what was needed.
I would like to send my thanks to all your staff who helped care for my ninety-nine-year-old father before he passed away a couple of weeks before Christmas and their enquiring after him while he was in hospital. It meant a lot knowing he was being looked after. I would also like to thank you for refunding the deposit you were holding on behalf of my father which I received safely. Please say thank you to your staff for me.
Since May 2017 the team at Lifeline Health has provided an excellent level of care and support, not only to my mother but also to our family, with whom they have maintained an exemplary standard of communication. The efficiency, cheerfulness and kindness of all who have helped to provide contact with us has helped to assuage any despondency and enabled us to view my mother’s difficulties with positivity and good humour.
The standard of care has been excellent and the care manager has personally attended numerous meetings and undertaken my mother’s personal care on occasion, ensuring her well-being. In all the team has done, they have sought to safeguard my mother and ensure that she receives the optimum level of care.
I would have no hesitation in recommending Lifeline Health Ltd to anyone seeking home care.
On her discharge I sprung it on Lifeline to restart the care again, but with an evening visit on the same three days. This was done for the next day.
At short notice, I asked to change a call as building work was taking place where Mum lives. One of the team called in early on her day off, as no-one was available.
Then over a recent weekend, Mum had an episode with her pills. Again I sprung it on a Sunday for Lifeline to increase her care to every morning and evening and to take charge of the medication seven days a week. This was achieved.
One of the team noticed that Mum having a reaction to her pills. I asked her to call NHS111 to get advice, they sent an emergency doctor and I asked the carer to be present to explain what had happened. At 96, Mum can be a bit picky and difficult, but she has taken to the team and looks forward to them coming. As I live so far away, Community Lifeline are my eyes and ears on Mum.
I am very happy with the help I receive. I only have cleaning done but it's very satisfactory.
At every level, Community Lifeline were very professional. This included a detailed care plan that developed with changing needs and meticulous care in overseeing quite complex medicine and prescription needs.
These were always delivered by skilful, friendly, and caring staff well trained in assisting the elderly who we got to know almost as part of the family.
Living a considerable distance away we felt that mum and dad were always safe with a response for small emergencies just a phone call away.
We would heartily recommend Community Lifeline.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (4)
- Posted: Monday 07 Apr 2025Some of our team got together to organse our care coordinator' Anu's baby shower. We will miss you, and we are so looking forward to having cuddles with little bubba!
- Posted: Monday 24 Mar 2025Well done to our field care supervisor for completing a half marathon in Palma and raising a massive £530 for Pancreatic cancer UK. We are so so proud
- Posted: Wednesday 26 Jun 2024Written by Keely Greenwood for Kent Online. https://www.kentonline.co.uk/dartford/news/family-launches-new-centre-to-address-mobility-issues-307883/
Awards / Recognitions (7)
- Recipient: Community LifelineDate: Friday 14 Nov 2025
- Recipient: Community LifelineDate: Friday 05 Sep 2025
- Recipient: Community LifelineDate: Friday 13 Sep 2024
Meet the Team (7)
Maria started as a carer at Community Lifeline and has progressed through the company.
I first worked for Community Lifeline in 2011 at that time I came in as a manager.
I have left twice but I love working in care and meeting new clients and care staff. At community Lifeline I have made long-lasting friendships, that I have kept through the years.
I have not always had it easy with a lot of illnesses in my own family, I was lucky that the directors showed great compassion when I needed it. Many of the staff come from nursing terminally ill family members. Which helps when it’s needed to understand the family members of our clients.
and trained staff in many areas.
I am now auditing. And enjoy being part of a very professional and compassionate team.
Anuradha has been with Community Lifeline since 2021 as a support worker for learning disabilities. Anuradha was promoted to care coordinator in 2022.
Being a carer previously has enabled her to have empathy for our service users and our care staff, which she shows when she is liaising with all care staff, service users and their loved ones
Anaiya Patel has been with Community Lifeline as a Recruitment Officer since November 2023. Her responsibilities include Recruitment, Social Media, Content Creation, and Graphic Design.
After graduating from Bangor University in 2022, Anaiya struggled to find work until she came forward with ideas for Community Lifeline's leaflets and website content. It was through working with the committed admin team that she sought to fill their Recruiter position and continue to work alongside them.
She has since developed her social and communication skills and confidence even further within the role and has a genuine passion for helping carers find work with Community Lifeline.
I didn't think that social care was for me when I first started working for community lifeline, and I was nervous and worried about being left alone with the clients but with support and training from Lifeline staff I have now worked for Lifeline for over 6 years now and I am now confident in the job that I enjoy doing which gives me a sense of achievement and a feel-good factor knowing that I am making a difference in helping to care for a vulnerable person's life in supporting them to be active out and about in the community on activities.
Jill has been with Community Lifeline since 1998. Jill started as a carer. Jill is now a senior carer and wonderful communication skills. Jill's skills has ensured that families have confidence in our team and a great mentor for new carers.
Michelle also works for Ellenor hospice, doing night sits for end of life patients by giving them care, compassion and comfort
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