Compcare Reviews (5)
9.3
Compcare has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Compcare has 5 reviews.
Review from Pam S (Daughter of Client) published on 5 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have recently changed my Mother's home care provider to Compcare and my only regret is that I didn't do it sooner.
The transition has been smooth with no upset to Mum at all. She has adapted very quickly and is happy and clearly very comfortable with the girls who visit. This has been made easier
The transition has been smooth with no upset to Mum at all. She has adapted very quickly and is happy and clearly very comfortable with the girls who visit. This has been made easier
with the small team of regular carers attending.
The positives for us as a family are the length of the visits, the dedication of the staff, the reliability of the service, the continuity, and the communication. We have a great team who are happy to do anything to help Mum. It is great to see that over and above supporting Mum with the tasks of daily living they are happy to spend the time doing the things that Mum enjoys which I know means a lot to her.
Mum is now receiving support with her personal care, meals, and light housework that will hopefully allow her to stay in her own home.
Thanks to all the team.
The positives for us as a family are the length of the visits, the dedication of the staff, the reliability of the service, the continuity, and the communication. We have a great team who are happy to do anything to help Mum. It is great to see that over and above supporting Mum with the tasks of daily living they are happy to spend the time doing the things that Mum enjoys which I know means a lot to her.
Mum is now receiving support with her personal care, meals, and light housework that will hopefully allow her to stay in her own home.
Thanks to all the team.
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Review from Margaret S (Mother of Client) published on 13 August 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son has been assigned a support worker from Compcare, from the initial meeting with the support worker and his manager, we have felt at ease and feel completely supported. We feel like the staff are a part of our family. The support worker has been matched perfectly to my son's needs/personality.
He has a very caring heart and has put in so much effort to get to know my son in such a short period of time. My son is very shy but has already formed a special bond with his support worker and the manager has been amazing too! He has gone above and beyond to make us feel comfortable as our son starts a new chapter in life. I would highly recommend this company. The staff are very professional and a very caring and supportive team which is what families need when their loved ones need care and extra support.
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Review from K M (Daughter of Client) published on 1 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can thoroughly recommend Compcare as a service. Compcare has been looking after my mum for a number of years and, in that time, have proven to be a most reliable provider of very caring, competent staff. My mum has been fortunate enough to have had the same staff, who have been with her, as her condition
has progressed. I know I can depend on them to have her best interests at heart and to communicate any issues, should they arise. This is also supported by an approachable manager who is easily contacted by telephone, email or in person. For those who prefer tech, there is even an app of activities and staff cover. Compcare is an extremely flexible service and has even managed to provide extra cover for times when we are on holiday, relaxed in the knowledge that my mum will be safe in their care. Priceless.
Reply from Darren Anderson, Manager at Compcare
I want to thank you for your kind words. It's a pleasure to look after your mum. Also a pleasure to have a great relationship with you and your family. I will pass your kind words on to the staff team. We are always here to support you, Even when you're due a well-planned break.
Thanks,
Darren
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Review from Angela S (Daughter of Client) published on 10 October 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been so impressed with Compcare since they started looking after my mother at home following her unfortunately being diagnosed with a rare neurological condition. The manager arranged an initial visit on a Saturday in order that their services could be in place by the Monday morning. For us as
a family, that was a godsend! The manager has been first class in accommodating us and changing arrangements to suit our circumstances at short notice. The staff are very professional and have been doing this type of work for many years between them. Nothing is too much bother. I would not hesitate to recommend Compcare to anyone thinking of acquiring this service for a family member/friend. Details of cover are available at a glance via a calendar on the app and each visit is documented there too. Excellent service.
Reply from Darren Anderson, Manager at Compcare
I want to thank you for your kind words. It's a real pleasure to work with you and Mum. We aim to ensure the process is smooth and is around the needs of the person. I shall pass your lovely review to the staff team.
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Review from Mark T (Son of Client) published on 22 August 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
With the previous caregiver going into administration and being given just a day's notice, it was a stressful time. The local authority advised that they only provide personal care in terms of medication, getting a person up dressed and washed etc, they didn’t do, housework or shopping. Having done
some research online looking for local resources, I contacted Compcare. The first person I spoke with was the manager, who was very helpful, advising they could offer the support needed. He arranged to visit the next day, he and his colleague spent roughly 90 mins chatting to my mother, building a picture of who she is and her needs relating to every aspect of her day-to-day living. Since then my mother has very quickly established a very good relationship with her carer. Also, the level of communication from the carer and manager has been excellent. I am also able to see write-ups on the app re every visit undertaken. I highly recommend this company.
Reply from Darren Anderson, Manager at Compcare
Hi Mark, Thank you very much for the lovely review. I shall be sure to pass this into feedback onto the carer also, It's a pleasure looking after your Mother and building a support package around the needs and wishes. Many thanks.
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Current Review Score: 9.3 (9.250)
Overview of Review Score
The Review Score of 9.3 (9.250) out of 10 for Compcare is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Compcare is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Compcare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.