Complete Care Agency Ltd have been supporting the Leeds and surrounding areas with both specialist complex care and homecare since 2007. They are a trusted and established company with a proven track record in delivering personalised services to clients with a variety of health and social care needs.
They work closely with clients, families and other health professionals to ensure the best service is delivered. They promote an open and...
Complete Care Agency Ltd have been supporting the Leeds and surrounding areas with both specialist complex care and homecare since 2007. They are a trusted and established company with a proven track record in delivering personalised services to clients with a variety of health and social care needs.
They work closely with clients, families and other health professionals to ensure the best service is delivered. They promote an open and transparent working environment to ensure staff are supported fully and any issues clients have are addressed in an honest and open manner.
Homecare:
They support children and adults in their own home who may require companionship, personal care needs, medication administration, support on discharge home, respite, shopping and light domestic support.
Complex Care:
As one of only 3 contracted NHS complex providers in Leeds they work closely with the ICB to deliver specialist clinical complex care. Their staff are trained to a high standard with ongoing clinical competency and support in the field.
Who can they support:
Clinical care: They support clients in their own home with Learning disabilities, clinical care needs such as tracheostomy care, mechanical ventilation, suction, oxygen, enteral feeds, medication, enemas and suppositories.
Home care: Their clients have varied health, and social care needs they include but are not limited to, dementia, palliative care and chronic long-term illness.
Health Care Assistants and Support Workers:
All staff have an enhanced DBS (criminal record check), as a minimum complete mandatory training, care certificate and complex theory and clinical competency levels. Staff are supported in the field by senior care workers, care coordinators, nursing staff and managers.
Visits:
They can provide calls from 30 minutes to 24 hours a day depending upon your needs and budget.
Care Provided by Complete Care Agency Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£28.60 - £30
Weekly Live-in Care
£1,200 - £1,800
If you would like to discuss the care you are looking for and request a price list and quote please reach out to us so we can discuss your needs and ensure you have accurate information.
Complex Care; prices are set according to the clinical needs of each client and the level of support from our nursing team to oversee the delivery and ongoing staff competency. If you need a quote for complex care please contact us so we can discuss your needs.
Live in care; care costs are again specific to the nights of the client and we will need to know more about what you need to be able to offer a live in care quote. We have indicated our lowest and highest prices band.
The price(s) shown are provided by the agency. Contact Complete Care Agency Ltd for full pricing details and T&Cs.
Contact Complete Care Agency Ltd to get a personalised quote:
Complete Care Agency Ltd has a Review Score of 9.5 (9.500) out of 10, based on 7 reviews in the last 2 years. Over all time Complete Care Agency Ltd has 9 reviews.
Review from Judith E (Client / Service User) published on 15 April 2026 Submitted via Postal Card•
Overall Experience
I am very happy with the service provided by Complete Care Agency. The carers are friendly helpful, efficient. Those in management have responded well to our requests and queries.
I am very happy with the service provided by Complete Care Agency. The carers are friendly helpful, efficient. Those in management have responded well to our requests and queries.
↩Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd
Thank you Judith for taking the time out to complete this review. We are thrilled to hear that you are happy Complete Care Agency and our carers are providing a highly efficient service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J G (Cousin of Client) published on 14 October 2025 Submitted via Website•
Overall Experience
Superb service by all the staff who looked after our cousin. In the latter months he became quite a hand full but the staff coped really well with him. They also kept us well informed if they had any concerns.
Even if I had to phone the office there was always care compassion and understanding....
Superb service by all the staff who looked after our cousin. In the latter months he became quite a hand full but the staff coped really well with him. They also kept us well informed if they had any concerns.
Even if I had to phone the office there was always care compassion and understanding. Would definitely recommend complete care 100%.
↩Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd
We appreciate you taking the time out to complete this review. Thank you for the support you have given to all our care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Diane P (Daughter of Client) published on 8 October 2025 Submitted via Website•
Overall Experience
Complete Care have been looking after my mum for sometime now and we have have always been very happy with the service .
My mum has needed help with most things as she isn't very mobile and all the staff who have looked after her have been brilliant. When my dad was taken into hospital, we had to...
Complete Care have been looking after my mum for sometime now and we have have always been very happy with the service . My mum has needed help with most things as she isn't very mobile and all the staff who have looked after her have been brilliant. When my dad was taken into hospital, we had to ask Complete Care to help with extra shifts which they did at short notice. This was very much appreciated. And they have continued to provide a great service every day, with updates on their app to let us know how Mum was getting on. If ever we have needed anything and I have contacted the office for support they have always been helpful and understanding.
And above all my mum has been looked after very well, which is the main thing.
↩Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd
We are grateful to you for taking the time out to complete this review. We are so glad to hear that you were happy with the care we provided for your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from N H (Client / Service User) published on 16 July 2025 Submitted via Postal Card•
Overall Experience
I get good service. I have a regular team of carers who are all trained to meet my complex needs and know my routine. The rota is produced promptly and reflects my wishes.
I get good service. I have a regular team of carers who are all trained to meet my complex needs and know my routine. The rota is produced promptly and reflects my wishes.
↩Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd
We appreciate you taking the time out to complete this review. Our team is committed to maintaining the high standard of care we provide to you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julie T (Wife of Client) published on 20 December 2024 Submitted via Website•
Overall Experience
We have had Complete Care Agency coming to us for the last 2 months. They do a fantastic job, very cheerful, caring, they ask and reassure my husband before doing any of the tasks. We have no complaints we think they are all amazing.
We have had Complete Care Agency coming to us for the last 2 months. They do a fantastic job, very cheerful, caring, they ask and reassure my husband before doing any of the tasks. We have no complaints we think they are all amazing.
↩Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd
Thank you for choosing Complete Care Agency. We appreciate all the support you have shown our team during the short time we have been caring for your husband.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sally B (Daughter of Client) published on 20 December 2024 Submitted via Website•
Overall Experience
My mother received outstanding care from Complete Care. Initially she only needed two short visits but this increased to longer and in the last weeks of her life we were very pleased to be able to remain with Complete Care when the NHS took over funding her end of life care. We were very impressed...
My mother received outstanding care from Complete Care. Initially she only needed two short visits but this increased to longer and in the last weeks of her life we were very pleased to be able to remain with Complete Care when the NHS took over funding her end of life care. We were very impressed with the quality of the staff, it was obvious they had received excellent training and they all worked together really well. Mum was treated with real respect and sensitivity and carers were very observant and attentive to her moods and needs. We were also pleased with the very effective administration and office based staff. There was always someone to speak to, even on Sunday evening, invoices were accurate and timely and additional staff were organised very quickly. We like the use of an app to record visits and as family members found that staff recorded key points clearly and we could always see what had taken place.
↩Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd
Thank you for the positive review. It was a privilege for our team to care for your mother and enable her wishes to be met. We will feedback your kind words to the team who I'm sure will take comfort in knowing the care they provided was appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L A (Client / Service User) published on 20 December 2024 Submitted via Website•
Overall Experience
The carers provided by Complete Care Agency are of a high standard and are very friendly and easy to talk to when it comes to arranging my care requirements. The company has been looking after my care for almost 10 years now and I've had some excellent continuity in the care provision by carers who...
The carers provided by Complete Care Agency are of a high standard and are very friendly and easy to talk to when it comes to arranging my care requirements. The company has been looking after my care for almost 10 years now and I've had some excellent continuity in the care provision by carers who have taken their time to get to know my circumstances and my family. I cannot fault the care provided by the people who visit.
Occasionally over those 10 years there have been communication issues around call times, but they occur much less in recent years, otherwise, I have to say, they are easy to contact and easy to deal with for my own personal care.
↩Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd
Thank you for taking the time out to complete this review. Thank you for trusting us with your care for the last 10 years. We will continue striving to provide the best quality care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Paul F (Son of Client) published on 31 July 2017 Submitted via Website•
Overall Experience
I wanted to thank all at the Complete Care Agency for the professional manner in which they cared for my recently departed mother.
In the last 18 months, they have shown nothing but kindness and interest in my mothers well being and although sometimes it may have had its moments they treated my...
I wanted to thank all at the Complete Care Agency for the professional manner in which they cared for my recently departed mother. In the last 18 months, they have shown nothing but kindness and interest in my mothers well being and although sometimes it may have had its moments they treated my mother with the dignity she deserved! I know that seeing a friendly face and sharing a bit of banter helped my mother considerably and that continued up until her latter days!
On behalf of my mum and I, thank you and I would be the first to recommend this company and its service!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from George L (Client / Service User) published on 17 March 2016 Submitted via Website•
Overall Experience
After a prolonged illness getting back to full fitness was something I thought had evaded me. Complete Care have shown patience and compassion during what have been the hardest years of my life. I truly have them to thank for being able to enjoy the simple things in life once more.
After a prolonged illness getting back to full fitness was something I thought had evaded me. Complete Care have shown patience and compassion during what have been the hardest years of my life. I truly have them to thank for being able to enjoy the simple things in life once more.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 September 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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There are no accreditations posted yet for Complete Care Agency Ltd.
Meet the Team (3)
Nicola Job Title Registered ManagerJoined 2009
I started my journey with Complete Care Agency back in 2009. Initially balancing my role with a full-time job, I worked evenings and weekends as a...
I started my journey with Complete Care Agency back in 2009. Initially balancing my role with a full-time job, I worked evenings and weekends as a Health Care Assistant.
After returning from maternity leave, I realised care was my passion and the career path I wanted to go down, so I became a full-time employee.
Since then, I have had the opportunity to grow and progress within the company, taking on a variety of roles, allowing me to learn all aspects of the business.
I feel proud of my journey as I have worked my way up to more senior positions and, most recently, have taken on my biggest challenge, Registered Manager.
This role sees me running the day-to-day needs of the business, ensuring we remain consistent in providing the high standards of care.
One of the aspects I love the most about my role is getting to know our new and longstanding clients whilst working alongside and supporting an incredible team of staff.
Rachael Job Title Receptionist/AdministationJoined 2017
I work on the reception desk and will often be the first person you speak to initially. I began working at Complete Care Agency back in 2017 after...
I work on the reception desk and will often be the first person you speak to initially. I began working at Complete Care Agency back in 2017 after having my first child, and I have just reached my eighth anniversary with the company.
I originally started this role as a job share and over the past eight years the company have allowed me to take on more hours and responsibilities.
Although I have never worked in care myself, the role has enabled me to learn a lot about the industry.
Charity Job Title Deputy ManagerJoined 2004
Charity Kaura brings over 5 years of experience in the care sector, with a focus on elderly care and needs assessment. She began her career as a...
Charity Kaura brings over 5 years of experience in the care sector, with a focus on elderly care and needs assessment. She began her career as a caregiver in Zimbabwe, where she discovered her passion for supporting individuals in need. Charity relocated to the United Kingdom in 2022 and joined the CCA team in 2024 as a Healthcare Assistant/Support Worker. Her skills and dedication to quality care quickly propelled her into the role of Senior Carer, then Care Coordinator and most recently has been promoted to the role of Deputy Manager.
Charity is particularly proud of completing her Level 5 Diploma in Health and Social Care Management, which has equipped her with essential knowledge and skills necessary to effectively lead and coordinate high quality care services.
Frequently Asked Questions about Complete Care Agency Ltd
How many Carers does Complete Care Agency Ltd employ?
Complete Care Agency Ltd employs 90 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care Agency Ltd to verify any information. View our terms and conditions. Complete Care Agency Ltd has an Enhanced Service -what an Enhanced Service includes.
