Complete Care Agency Ltd

1 Airport West, First Floor, Lancaster Way, Leeds LS19 7ZA
Review Us
9.1 6 Reviews
  • Complete Care Agency Ltd, Leeds
Complete Care Agency Ltd have been supporting the Leeds and surrounding areas with both specialist complex care and homecare since 2007. They are a trusted and established company with a proven track record in delivering personalised services to clients with a variety of health and social care needs.

They work closely with clients, families and other health professionals to ensure the best service is delivered. They promote an open and transparent working environment to ensure staff are supported fully and any issues clients have are addressed in an honest and open manner.

Homecare:
They support children and adults in their own home who may require companionship, personal care needs, medication administration, support on discharge home, respite, shopping and light domestic support.

Complex Care:
As one of only 3 contracted NHS complex providers in Leeds they work closely with the ICB to deliver specialist clinical complex care. Their staff are trained to a high standard with ongoing clinical competency and support in the field.

Who can they support:
Clinical care: They support clients in their own home with Learning disabilities, clinical care needs such as tracheostomy care, mechanical ventilation, suction, oxygen, enteral feeds, medication, enemas and suppositories.

Home care: Their clients have varied health, and social care needs they include but are not limited to, dementia, palliative care and chronic long-term illness.

Health Care Assistants and Support Workers:
All staff have an enhanced DBS (criminal record check), as a minimum complete mandatory training, care certificate and complex theory and clinical competency levels. Staff are supported in the field by senior care workers, care coordinators, nursing staff and managers.

Visits:
They can provide calls from 30 minutes to 24 hours a day depending upon your needs and budget.

Show Complete Care Agency Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.60 – £30
  • Weekly Live-in Care Fees: £1200 – £1800

If you would like to discuss the care you are looking for and request a price list and quote please reach out to us so we can discuss your needs and ensure you have accurate information.


Complex Care; prices are set according to the clinical needs of each client and the level of support from our nursing team to oversee the delivery and ongoing staff competency. If you need a quote for complex care please contact us so we can discuss your needs.


Live in care; care costs are again specific to the nights of the client and we will need to know more about what you need to be able to offer a live in care quote. We have indicated our lowest and highest prices band.

These prices are only a guideline, please contact Complete Care Agency Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Louise Copley

Person in charge

  • Nicola Asquith (Registered Manager)

Complete Care Agency Ltd Reviews (6)

9.1

Complete Care Agency Ltd has a Review Score of 9.1 (9.120) out of 10, based on 4 reviews in the last 2 years. Over all time Complete Care Agency Ltd has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
1
4
4
2

Review from N H (Client) assisted by family/friend published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get good service. I have a regular team of carers who are all trained to meet my complex needs and know my routine. The rota is produced promptly and reflects my wishes.

Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd

We appreciate you taking the time out to complete this review. Our team is committed to maintaining the high standard of care we provide to you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie T (Wife of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Complete Care Agency coming to us for the last 2 months. They do a fantastic job, very cheerful, caring, they ask and reassure my husband before doing any of the tasks. We have no complaints we think they are all amazing.

Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd

Thank you for choosing Complete Care Agency. We appreciate all the support you have shown our team during the short time we have been caring for your husband.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally B (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received outstanding care from Complete Care. Initially she only needed two short visits but this increased to longer and in the last weeks of her life we were very pleased to be able to remain with Complete Care when the NHS took over funding her end of life care. We were very impressed
with the quality of the staff, it was obvious they had received excellent training and they all worked together really well. Mum was treated with real respect and sensitivity and carers were very observant and attentive to her moods and needs. We were also pleased with the very effective administration and office based staff. There was always someone to speak to, even on Sunday evening, invoices were accurate and timely and additional staff were organised very quickly. We like the use of an app to record visits and as family members found that staff recorded key points clearly and we could always see what had taken place.

Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd

Thank you for the positive review. It was a privilege for our team to care for your mother and enable her wishes to be met. We will feedback your kind words to the team who I'm sure will take comfort in knowing the care they provided was appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L A (Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provided by Complete Care Agency are of a high standard and are very friendly and easy to talk to when it comes to arranging my care requirements. The company has been looking after my care for almost 10 years now and I've had some excellent continuity in the care provision by carers who
have taken their time to get to know my circumstances and my family. I cannot fault the care provided by the people who visit.
Occasionally over those 10 years there have been communication issues around call times, but they occur much less in recent years, otherwise, I have to say, they are easy to contact and easy to deal with for my own personal care.

Reply from Rachael Wilson, Receptionist at Complete Care Agency Ltd

Thank you for taking the time out to complete this review. Thank you for trusting us with your care for the last 10 years. We will continue striving to provide the best quality care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul F (Son of Client) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to thank all at the Complete Care Agency for the professional manner in which they cared for my recently departed mother.
In the last 18 months, they have shown nothing but kindness and interest in my mothers well being and although sometimes it may have had its moments they treated my mother
with the dignity she deserved!
I know that seeing a friendly face and sharing a bit of banter helped my mother considerably and that continued up until her latter days!
On behalf of my mum and I, thank you and I would be the first to recommend this company and its service!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from George L (Client) published on 17 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a prolonged illness getting back to full fitness was something I thought had evaded me. Complete Care have shown patience and compassion during what have been the hardest years of my life. I truly have them to thank for being able to enjoy the simple things in life once more.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.120)

Overview of Review Score

The Review Score of 9.1 (9.120) out of 10 for Complete Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Complete Care Agency Ltd is calculated as follows: ( (21 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Complete Care Agency Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (2)

Meet the Team (3)

Nicola

Nicola

Job Title: Registered Manager

Joined: 2009

I started my journey with Complete Care Agency back in 2009. Initially balancing my role with a full-time job, I worked evenings and weekends as a Health Care Assistant.


After returning from maternity leave, I realised care was my passion and the career path I wanted to go down, so I became a full-time employee.


Since then, I have had the opportunity to grow and progress within the company, taking on a variety of roles, allowing me to learn all aspects of the business.


I feel proud of my journey as I have worked my way up to more senior positions and, most recently, have taken on my biggest challenge, Registered Manager.


This role sees me running the day-to-day needs of the business, ensuring we remain consistent in providing the high standards of care.


One of the aspects I love the most about my role is getting to know our new and longstanding clients whilst working alongside and supporting an incredible team of staff.

Rachael

Rachael

Job Title: Receptionist/Administation

Joined: 2017

I work on the reception desk and will often be the first person you speak to initially. I began working at Complete Care Agency back in 2017 after having my first child, and I have just reached my eighth anniversary with the company.


I originally started this role as a job share and over the past eight years the company have allowed me to take on more hours and responsibilities.


Although I have never worked in care myself, the role has enabled me to learn a lot about the industry.

Charity

Charity

Job Title: Deputy Manager

Joined: 2004

Charity Kaura brings over 5 years of experience in the care sector, with a focus on elderly care and needs assessment. She began her career as a caregiver in Zimbabwe, where she discovered her passion for supporting individuals in need. Charity relocated to the United Kingdom in 2022 and joined the CCA team in 2024 as a Healthcare Assistant/Support Worker. Her skills and dedication to quality care quickly propelled her into the role of Senior Carer, then Care Coordinator and most recently has been promoted to the role of Deputy Manager.


Charity is particularly proud of completing her Level 5 Diploma in Health and Social Care Management, which has equipped her with essential knowledge and skills necessary to effectively lead and coordinate high quality care services.

Frequently Asked Questions about Complete Care Agency Ltd

What Type of Services does Complete Care Agency Ltd offer?

Complete Care Agency Ltd offers Home Care.

How many Carers does Complete Care Agency Ltd employ?

Complete Care Agency Ltd employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care Agency Ltd to verify any information. View our terms and conditions. Complete Care Agency Ltd has an Enhanced Service - more info.