Complete Care Agency Ltd

1 Airport West, First Floor, Lancaster Way, Leeds LS19 7ZA

Complete Care Agency Ltd carry out professional care services in the home, based upon a policy of empowerment and a commitment to making informed choices that benefit the client over the long term.

Carers look to build trusting relationships, committed to finding out what individuals want from their daily lives while safeguarding any health or well-being concerns.

Experienced carers offer provision suitable for older people, learning disabilities, palliative care, dementia care, degenerative and long-term illness.

Owner : Louise Copley

Person in charge: Nicola Parker (Registered Nurse Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 94

Staff Languages (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Urdu

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Complete Care Agency Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Complete Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Complete Care Agency Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Complete Care Agency Ltd is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Complete Care Agency Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Complete Care Agency Ltd has a Review Score of 7.9 (7.917) from 2 Reviews

Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Complete Care Agency Ltd?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Complete Care Agency Ltd

  • Client / Service User
    1
  • Son of Client/Service User
    1

I wanted to thank all at the Complete Care Agency for the professional manner in which they cared for my recently departed mother.
In the last 18 months, they have shown nothing but kindness and interest in my mothers well being and although sometimes it may have had its moments they treated my mother with the dignity she deserved!
I know that seeing a friendly face and sharing a bit of banter helped my mother considerably and that continued up until her latter days!
On behalf of my mum and I, thank you and I would be the first to recommend this company and its service!

How likely would you be to recommend Complete Care Agency Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

After a prolonged illness getting back to full fitness was something I thought had evaded me. Complete Care have shown patience and compassion during what have been the hardest years of my life. I truly have them to thank for being able to enjoy the simple things in life once more.

How likely would you be to recommend Complete Care Agency Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

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(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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