Crossroads Care Gloucestershire

10 Sabre Close, Quedgeley, Gloucester GL2 4NZ
Review Us
9.9 25 Reviews
  • Crossroads Care Gloucestershire, Gloucester
Crossroads Care Gloucestershire in Gloucester gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.

Show Crossroads Care Gloucestershire on the Map

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: from £22.26

Our support is bespoke to the individual seeking care so the fee would be based on an obligation-free consultation. Please contact us to learn more about the services we provide.

These prices are only a guideline, please contact Crossroads Care Gloucestershire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Crossroads Care Gloucestershire Ltd

Person in charge

  • Helen Baker (Chief Executive Officer)

Admission Criteria

  • Adults only

Crossroads Care Gloucestershire Reviews (25)

Total of 25, showing 1-20
9.9

Crossroads Care Gloucestershire has a Review Score of 9.9 (9.852) out of 10, based on 25 reviews in the last 2 years. Over all time Crossroads Care Gloucestershire has 25 reviews.

Overall Experience

  • 22
  • 3
  • 0
  • 0
  • 0

Date Published

25
11
15
25
0

Review from Linda U (Mother of Client) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a client with Crossroads Care Gloucestershire for the last 15 years. During that time, all of the staff and everyone at the above have been considerate, kind and understanding. Nothing is too much, they have gone out of their way to support us and listen to our problems when alone and
a big thank you for everything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael B (Husband of Client) published on 11 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was cared for by the carer and myself/my daughter.
My wife passed on 10th August 2024.
So, becoming a widower the same carer continued to support myself.
She has been excellent at slowly but surely bringing me back from a terrible experience.
Care, understanding & empathy - thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thandie H (Daughter of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service provided for Mum. My mum attends the Daglingworth Day Centre once a week on Tuesdays. She comes home with lots of fun stories and sounds like she really has a good time there. The staff are professional and communicative. They provide feedback on her well being and
keep us aware if they have any concerns. They are very good with her medication regime and record accurately and check on any discrepancies. Thank you so much for the respite we get in knowing she's well looked after.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M J (Wife of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has attended the Azalea Club Day Centre for the last few months and has enjoyed meeting new people and taking part in different activities. It is beneficial to both of us that he is able to take part on his own and contributes to maintaining independence. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E S (Wife of Client) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband thoroughly enjoys his days at the Azalea Club. He said it's better than just sitting in his chair sleeping! He suffers from Alzheimers and doesn't remember what he's done during the day but knows he was happy. He comes home clutching his art work which we proudly display until the following
week. I went to the club the first day my husband went and came away very impressed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W W (Client) assisted by family/friend published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to my day at the Azalea Club. I enjoy the activities, the lunch, and the staff are very caring and wonderful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn P (Wife of Client) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's. He really enjoys going to the Azalea Club Daglingworth. The staff are excellent, always cheerful and full of fun. They do a variety of activities with the clients and I really like that they take them out sometimes. My husband enjoys being outside.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tony A (Husband of Client) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife first joined the Azaela Day Club at the beginning of November last year. At first was not very keen on going to start with, from about the third visit, she was quite happy to attend, but when I wanted to collect her, she didn't want to come home. The staff are all brilliant and welcoming, but
have never offered me a lunch!!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Wife of Client) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoys his time at the day centre. All the staff are happy, friendly and go out of their way to give the clients a good experience through crafts, games, good lunches and good personal care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicola M (Daughter of Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has reeived care from 'Crossroads Care' for a couple of years. The carers have all been amazing in their support towards him. From the way they spoke, with kindness and compassion, to understanding his needs and providing him with company. The day club worked wonders for him. He always enjoyed
it, and was more cheerful on his return. In the office, all staff have always been very supportive, compassionate and thoughtful. Crossroads Care undoubtedly deserve their 'Outstanding' rating by the Care Quality Commision. They really do care and wholeheartedly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clive J (Son of Client) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with Crossroads Care Gloucestershire, they have provided excellent, efficient, friendly service. My mother has got another family now and nothing is too much trouble. Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona C (Wife of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and came to Crossroads Care on the advice of a friend. My husband loved going to Crossroads Care. He quickly made friends with all the others, including both sexes. He was very happy there, laughed a lot and made others laugh. He made things and enjoyed all the activities. The
staff were wonderful with him, always happy to see him and make him feel very welcome. He also enjoyed helping in the kitchen. Thank you for looking after him so well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Crossroads has been invaluable. It's turned what was fast becoming an unsustainable, impossible situation, into one where I had some time to decompress, make sense of things and be able to organise extra support. The ability to add in extra hours to enable me to attend, for example,
hospital appointments for myself, has been especially useful. The carers are punctual, courteous and very supportive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K C (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The day centre opened two months ago. It is outstanding in every respect.
From the initial meeting with one staff member in particular to mum attending the day centre every Monday, everything has been superb.
The group who attend are a mixed bunch. There are people with disabilities, some have mild
to moderate dementia (still living independently) and some are just lonely.
The Azalea club has a minibus so they pick mum up and take her home afterwards. She is provided with a host of tailor-made activities, which are varied and fun. There is a morning coffee and a home cooked lunch (excellent!). The staff are all very kind and interested in all who attend. There is a camaraderie which is lovely to see.
Mum has thrived since attending, becoming much more engaged and sociable and looks forward to the club.
I am a local Doctor and am well aware of what good care looks like and these guys have nailed it. I highly recommend the Azalea club.

Reply from Helen Baker, Chief Executive Officer at Crossroads Care Gloucestershire

Thank you so much for taking the time to review our Day Club service and your very kind words. We are constantly striving to ensure the service is high quality and meets everyone's needs. I am so pleased to hear that it is working well for your mother and you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard B (Husband of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer chosen for my wife (who has dementia) has been an absolute God send. She treats her more as a friend, than a carer and each week my wife really looks forward to her visit. They either walk or drive into the local town for coffee and cake, and potter around many of the charity shops in the
high street. Without fail, my wife always returns to our home with a huge beaming smile on her face. It might only be 3 hours each week, but it's 3 hours that she absolutely loves, and allow myself a break to do a few chores I otherwise couldn't do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Wife of Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care respite service, which allows me to 'escape' for 3 hours each week to do errands outside the home environment
The carer provides consistent and reliable support and company for my husband while I'm out. She is always cheerful and ready to chat, and helps me by tackling my ironing!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S R (Daughter of Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a huge relief to me to have professional care workers assisting my Mother with various personal needs and freeing me from some of the tasks.
The staff are all friendly, efficient and reliable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Wife of Client) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads Care is an excellent company in every respect. They have been my saviour giving me time to be myself once a week. I know that my husband is in safe and caring hands I could not ask for better service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B C (Client) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how I could possibly manage without them. I know I can rely on them completely if I need help with anything at all. They are always cheerful and brighten my day. I feel very lucky to have them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E B (Wife of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband uses the day club and really enjoys it. They are kind, helpful and promote his mental health with activities and social interaction, which is important when you have dementia. Crating activities are also a bonus and they always include timely activities/crafts throughout the year.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Crossroads Care Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Crossroads Care Gloucestershire is calculated as follows: ( (128 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads Care Gloucestershire is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Crossroads Care Gloucestershire

What Type of Services does Crossroads Care Gloucestershire offer?

Crossroads Care Gloucestershire offers Home Care.

How many Carers does Crossroads Care Gloucestershire employ?

Crossroads Care Gloucestershire employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Care Gloucestershire to verify any information. View our terms and conditions. Crossroads Care Gloucestershire has an Enhanced Service - more info.