Crossroads Care Gloucestershire

10 Sabre Close, Quedgeley, Gloucester GL2 4NZ
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9.8 29 Reviews
  • Crossroads Care Gloucestershire, Gloucester
Crossroads Care Gloucestershire in Gloucester gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.
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Care Provided by Crossroads Care Gloucestershire

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22.26

Our support is bespoke to the individual seeking care so the fee would be based on an obligation-free consultation. Please contact us to learn more about the services we provide.

These prices are only a guideline, please contact Crossroads Care Gloucestershire to find out the exact price for your requirements.

Contact Crossroads Care Gloucestershire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Crossroads Care Gloucestershire to get a personalised quote.

Good to Know

Owner

  • Crossroads Care Gloucestershire Ltd
  • Voluntary / Not for Profit Owned

Person in Charge

  • Helen Baker (Chief Executive Officer)

Crossroads Care Gloucestershire Reviews (29)

9.8

Crossroads Care Gloucestershire has a Review Score of 9.8 (9.838) out of 10, based on 29 reviews in the last 2 years.
Over all time Crossroads Care Gloucestershire has 29 reviews.

Overall Experience
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Date Published
  • 29
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Reviewer Connection to Crossroads Care Gloucestershire
  • 11
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Total of 29, showing 1-20
Review from Sigrid M (Client) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been very good.
Staff caring, just lovely to meet.
Reply from Helen Baker, Chief Executive Officer at Crossroads Care GloucestershireDear Sigrid. Thank you very much for taking the time to give us feedback. We are very pleased that your experience has been very good.
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Review from Joan H (Wife of Client) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at the Azalea Club at Lydney for 18 months now and the staff have always been caring and professional. I would like to see regular visits from outside eg more music, more outside visits eg coffee or visits to garden centre in the new mini bus.
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Review from Sheila C (Wife of Client) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a first class establishment.
The staff are so kind and helpful.
Reply from Helen Baker, Chief Executive Officer at Crossroads Care GloucestershireDear Sheila, thank you so much for your feedback. We are so pleased the support you are receiving is working well for you and your husband.
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Review from Chris C (Son of Client) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely amazing care, we as a family cannot recommend Crossroads enough. They are so caring yet professional and have built such a great rapport with our mum, they are also so approachable and will help with suggestions of how to improve situations if needed. They go above and beyond and we are so
glad we found them 2 1/2 years ago. Thank you.
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Review from Linda U (Mother of Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has been a client with Crossroads Care Gloucestershire for the last 15 years. During that time, all of the staff and everyone at the above have been considerate, kind and understanding. Nothing is too much, they have gone out of their way to support us and listen to our problems when alone and
a big thank you for everything.
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Review from Michael B (Husband of Client) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was cared for by the carer and myself/my daughter.
My wife passed on 10th August 2024.
So, becoming a widower the same carer continued to support myself.
She has been excellent at slowly but surely bringing me back from a terrible experience.
Care, understanding & empathy - thank you.
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Review from Thandie H (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service provided for Mum. My mum attends the Daglingworth Day Centre once a week on Tuesdays. She comes home with lots of fun stories and sounds like she really has a good time there. The staff are professional and communicative. They provide feedback on her well being and
keep us aware if they have any concerns. They are very good with her medication regime and record accurately and check on any discrepancies. Thank you so much for the respite we get in knowing she's well looked after.
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Review from M J (Wife of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has attended the Azalea Club Day Centre for the last few months and has enjoyed meeting new people and taking part in different activities. It is beneficial to both of us that he is able to take part on his own and contributes to maintaining independence. Thank you.
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Review from E S (Wife of Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband thoroughly enjoys his days at the Azalea Club. He said it's better than just sitting in his chair sleeping! He suffers from Alzheimers and doesn't remember what he's done during the day but knows he was happy. He comes home clutching his art work which we proudly display until the following
week. I went to the club the first day my husband went and came away very impressed.
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Review from W W (Client) assisted by family/friend published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to my day at the Azalea Club. I enjoy the activities, the lunch, and the staff are very caring and wonderful.
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Review from Dawn P (Wife of Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Alzheimer's. He really enjoys going to the Azalea Club Daglingworth. The staff are excellent, always cheerful and full of fun. They do a variety of activities with the clients and I really like that they take them out sometimes. My husband enjoys being outside.
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Review from Tony A (Husband of Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife first joined the Azaela Day Club at the beginning of November last year. At first was not very keen on going to start with, from about the third visit, she was quite happy to attend, but when I wanted to collect her, she didn't want to come home. The staff are all brilliant and welcoming, but
have never offered me a lunch!!
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Review from P B (Wife of Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoys his time at the day centre. All the staff are happy, friendly and go out of their way to give the clients a good experience through crafts, games, good lunches and good personal care.
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Review from Nicola M (Daughter of Client) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father has reeived care from 'Crossroads Care' for a couple of years. The carers have all been amazing in their support towards him. From the way they spoke, with kindness and compassion, to understanding his needs and providing him with company. The day club worked wonders for him. He always enjoyed
it, and was more cheerful on his return. In the office, all staff have always been very supportive, compassionate and thoughtful. Crossroads Care undoubtedly deserve their 'Outstanding' rating by the Care Quality Commision. They really do care and wholeheartedly recommend them.
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Review from Clive J (Son of Client) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact with Crossroads Care Gloucestershire, they have provided excellent, efficient, friendly service. My mother has got another family now and nothing is too much trouble. Thank you so much.
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Review from Fiona C (Wife of Client) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has dementia and came to Crossroads Care on the advice of a friend. My husband loved going to Crossroads Care. He quickly made friends with all the others, including both sexes. He was very happy there, laughed a lot and made others laugh. He made things and enjoyed all the activities. The
staff were wonderful with him, always happy to see him and make him feel very welcome. He also enjoyed helping in the kitchen. Thank you for looking after him so well.
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Review from M P (Client) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service from Crossroads has been invaluable. It's turned what was fast becoming an unsustainable, impossible situation, into one where I had some time to decompress, make sense of things and be able to organise extra support. The ability to add in extra hours to enable me to attend, for example,
hospital appointments for myself, has been especially useful. The carers are punctual, courteous and very supportive.
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Review from K C (Daughter of Client) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The day centre opened two months ago. It is outstanding in every respect.
From the initial meeting with one staff member in particular to mum attending the day centre every Monday, everything has been superb.
The group who attend are a mixed bunch. There are people with disabilities, some have mild
to moderate dementia (still living independently) and some are just lonely.
The Azalea club has a minibus so they pick mum up and take her home afterwards. She is provided with a host of tailor-made activities, which are varied and fun. There is a morning coffee and a home cooked lunch (excellent!). The staff are all very kind and interested in all who attend. There is a camaraderie which is lovely to see.
Mum has thrived since attending, becoming much more engaged and sociable and looks forward to the club.
I am a local Doctor and am well aware of what good care looks like and these guys have nailed it. I highly recommend the Azalea club.
Reply from Helen Baker, Chief Executive Officer at Crossroads Care GloucestershireThank you so much for taking the time to review our Day Club service and your very kind words. We are constantly striving to ensure the service is high quality and meets everyone's needs. I am so pleased to hear that it is working well for your mother and you.
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Review from Richard B (Husband of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer chosen for my wife (who has dementia) has been an absolute God send. She treats her more as a friend, than a carer and each week my wife really looks forward to her visit. They either walk or drive into the local town for coffee and cake, and potter around many of the charity shops in the
high street. Without fail, my wife always returns to our home with a huge beaming smile on her face. It might only be 3 hours each week, but it's 3 hours that she absolutely loves, and allow myself a break to do a few chores I otherwise couldn't do.
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Review from M S (Wife of Client) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care respite service, which allows me to 'escape' for 3 hours each week to do errands outside the home environment
The carer provides consistent and reliable support and company for my husband while I'm out. She is always cheerful and ready to chat, and helps me by tackling my ironing!
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Crossroads Care Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Crossroads Care Gloucestershire is calculated as follows: ( (148 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 173 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Crossroads Care Gloucestershire is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Crossroads Care Gloucestershire

What Type of Services does Crossroads Care Gloucestershire offer?

Crossroads Care Gloucestershire offers Home Care.

How many Carers does Crossroads Care Gloucestershire employ?

Crossroads Care Gloucestershire employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Care Gloucestershire to verify any information. View our terms and conditions. Crossroads Care Gloucestershire has an Enhanced Service - more info.