Crossroads Care Gloucestershire

10 Sabre Close, Quedgeley, Gloucester GL2 4NZ
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9.9 25 Reviews
  • Crossroads Care Gloucestershire, Gloucester
Crossroads Care Gloucestershire in Gloucester gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22.26

Our support is bespoke to the individual seeking care so the fee would be based on an obligation-free consultation. Please contact us to learn more about the services we provide.

These prices are only a guideline, please contact Crossroads Care Gloucestershire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Crossroads Care Gloucestershire Ltd

Person in charge

  • Helen Baker (Chief Executive Officer)

Admission Criteria

  • Adults only

Crossroads Care Gloucestershire Reviews (25)

9.9

Crossroads Care Gloucestershire has a Review Score of 9.9 (9.852) out of 10, based on 25 reviews in the last 2 years.
Over all time Crossroads Care Gloucestershire has 25 reviews.

Overall Experience
  • 22
  • 3
  • 0
  • 0
  • 0
Date Published
  • 25
  • 9
  • 15
  • 25
  • 0
Reviewer Connection to Crossroads Care Gloucestershire
  • 9
  • 6
  • 5
  • 3
  • 1
  • 1
Total of 25, showing 21-25
Review from Sarah S (Wife of Client) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband uses Crossroads Care's Azalea day care facility. The kindness and consideration that he receives is exemplary. He also uses the transport provided - again, the care he receives is second to none. As he has very limited mobility and is wheelchair-bound, the club is an important and valued
event in his life.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Adele L (Client) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thoroughly enjoy each Thursday, when I attend Azalea at Daglingworth. The staff are all supportive of us clients, they also encourage us to join in and participate. I also spend much of the week on my own, so the variety of people I see weekly is additional company. We undertake a variety of activities
each week as well as being provided with a cooked lunch. I use the transport provided, which recently has arrived on time. The chance to mix and spend the day with a variety of people from various backgrounds broadens the mind. The fact the staff all have a good sense of humour is beneficial to me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Client) assisted by family/friend published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and helpful staff. Entertainment, good food, crafts and games. The Azalea Club is a very happy and welcoming place.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C H (Client) published on 10 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer provided for my 92-year-old mother each Friday for three hours. Always prompt arrival. My mum looks forward to the companionship, talking together about common interests and feeling safe, relaxed and comfortable with the carer and falling asleep for a while. Good handover at the start and finish
of the care period. Good communication from office space when required. The carer is a wonderful enhancement to my mum's life and to minors her full-time live-in carer 24/7.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen B (Daughter of Client) published on 10 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossroads have been helping my father and I look after my mother who is bed-bound at home and in the final stage of Alzheimer's. Since October 2023 we have had the support of two carers for 24hrs per week (across 4 days). We met with 3 companies all who scored Outstanding by the Care Quality Commission
before selecting Crossroads. From the first phone call and our first meeting with the manager, it was clear that they were truly outstanding in their field. Each member of staff that we have since met or spoken to have been highly skilled professionals who pride themselves in achieving and attaining best practice in their work. Care is sincerely at the heart of their business model which is reflected most highly in the two women who deliver hands-on care for Mum. They are both exceptional and have taught Dad and I so much as Mum's care needs change. With the support of Crossroads we will be able to keep mum at home knowing that together we are providing the very best end of life care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Crossroads Care Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Crossroads Care Gloucestershire is calculated as follows: ( (128 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads Care Gloucestershire is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Care Gloucestershire to verify any information. View our terms and conditions. Crossroads Care Gloucestershire has an Enhanced Service - more info.