Cymorth Llaw Homecare Services Ltd

Ian is one of four members of the family who are Directors of Cymorth Llaw Ltd.

Since the very early beginnings, established in May 2000 by former Neurological Ward Sister Janice Hogg together with Ian, he has worked in the care sector for over 26 years, building Cymorth Llaw Ltd into one of the region's most recognised providers of care across North Wales.

Cymorth Llaw Ltd began life from a small office at the family home with just a handful of Care Workers.

Having now grown to become one of the region's largest and most respected names within home care services, today our family agency is based at a purpose-built head office and care worker training centre at Parc Menai Business Park, Bangor. Ian currently holds a Level 5 Registered Managers Award in Health and Social Care.

Janice sadly passed away in 2022; however, the family remain committed to providing care and support to people and continuing a legacy built on family values, quality and trust.

The company's motto remains to this day 'Making a difference to people's lives'.

Menna has worked for Cymorth Llaw Ltd since December 2003.

Menna Roberts has dedicated her career to delivering exceptional care and support across Wales. Having worked in health and social care since 1998, she brings nearly 30 years of experience and a genuine passion for helping people live independently, safely, and with dignity in their own homes.

Menna joined Cymorth Llaw Ltd in 2003 and has played a key role in the organisation's growth and commitment to providing high-quality, person-centred domiciliary care. Her leadership is founded on compassion, integrity, and a belief that every individual deserves care that respects their choices, independence, and wellbeing.

She holds Level 2 and Level 3 qualifications in Health and Social Care, together with the Level 4/5 Registered Managers Award in Health and Social Care. In recognition of her dedication to learning and professional development, Menna was awarded Student of the Year at Coleg Menai/Llandrillo in 2007.

She was also shortlisted for the Excellence in Leadership and Management Award in 2017, reflecting her commitment to leading and inspiring high-performing care teams, and won the bronze award.

As Registered Manager, Menna is dedicated to ensuring Cymorth Llaw Ltd delivers safe, responsive, and compassionate care that meets the standards of Social Care Wales and Care Inspectorate Wales (CIW).

She is passionate about developing staff, building trusting relationships with people who use the service and their families, and continually improving the quality of care to achieve the very best outcomes for every individual.

Helen started her journey in care from the young age of 16 years old, caring and supporting a family member with a chronic illness. This developed into her working for her local social services department for 11 years from the age of 20.

In 2014, Helen successfully started her role with Cymorth Llaw Ltd as a community domiciliary care worker. In 2016, following her return from Maternity leave, she was soon promoted to the role of on-call co-ordinator, which progressed Helen to achieving her level 3 in health and social care diploma.

Helen completed her level 4 introduction to leadership and management in 2023 and, in 2025, was promoted to the role of Senior Team Leader and still continues to be an active member of the on-call team.

Helen enjoys meeting new people and tailoring a package of care to the individual's needs and focusing on person-centred care.

Rachel started her career at Cymorth Llaw Ltd as a community care worker in 2003.

Starting part-time and at weekends, whilst bringing up her young family, as hr children grew, so did Rachel with the company.

Since that time, she has worked her way up to her present role as Senior Carer for the company's community high dependency team and on-call co-ordinator.

Rachel a vast wealth of experience supporting and managing individuals with complex care and chronic illnesses.

Catering for a wide range of people with varying health needs, Rachel's role allows for the smooth transition of care from the hospital to home, delivering care that is consistent and tailored to individual need.

Working in partnership with a range of public and private sector commissioners, Rachel works to deliver care packages that support each service user to lead the independent life they choose, through quality, safe care at home.

Palliative Care.

Rachel has also achieved hr NVQ Level 4.

Heather began her career at Cymorth Llaw Ltd in 2009.

After working in a factory for over 25 years, Heather decided to take voluntary redundancy and try the Care profession. She applied for a job with Cymorth Llaw Ltd, starting as a community carer. This was a complete career change for Heather; it turned out to be a very rewarding move.

Heather's ethos is simple - It’s such a privilege to be able to help someone and keep them in their own homes while receiving the best care she can give them, as some clients may see no one else but their carer all day, and this makes a huge difference to them to be able to have someone come in that they can rely upon and trust. Whether it be carrying out personal care or just putting the kettle on.

Heather chose to work for Cymorth Llaw Ltd because it has high standards and she is proud to be one of its team. Not having done care work before, Heather came with no experience but received excellent training by the company in their on-site training room. This is ongoing, and Heather receives regular training updates as well as regular appraisals and supervision.

It wasn’t long before Heather passed the relevant NVQ Levels 2 and 3 and progressed to a Senior Carer. This has enabled her to support and mentor the newer members of the team and try to ensure that they get as much out of the job as she does, working in the Eifionydd region.

Michelle joined Cymorth Llaw Ltd in 2018 as a Home Carer in the Meirionydd Area. She was promoted to hr current role as a Senior Carer for Dwyfor / Llyn Peninsula in 2023 and has since worked in the Dwyfor area of the company during this time.

Since Michelle has been working for Cymorth Llaw Ltd, she has achieved her level 2 and 3 in Health and Social Care.

Previously to 2018, Michelle was working in a local Nursing home, where she gained experience and supported individuals in the care home with all aspects of their care needs; this gave her the skills and confidence to move forward in her caring role and career.

Michelle is passionate about building good and trusting relationships with both individuals and all staff throughout the company. Michelle is proud to be part of Cymorth Llaw Ltd and remains committed to providing safe, compassionate and person-centred care that makes a positive difference to people’s lives every day.

Angela joined Cymorth Llaw Ltd in May 2021.

Angela has worked in care for nearly 40 years, initially supporting older people in residential care, then moving to support adults with learning disabilities, before moving on to a period of working on developing and delivering workforce training, then as a post 16+ tutor with young adults studying health & social care at college, and following working as a freelance Person Centred Planning Consultant Trainer she chose to join the Cymorth Llaw team as a front line carer in her own home town.

Angela chose to apply for a post with Cymorth Llaw because of their high standards and that she had known of Cymorth Llaw as a reputable company for many years. Her career path allowed her to study and gain her NVQ Level 3 in Care, Level 4 in Care Management and her PGCE Post 16+ Tutor Qualification.

Angela chose to work front-line as a carer in order to touch base again with her own personal & professional values by working directly with people who needed support. Angela now works as a Senior Carer Assessor across the North West Wales region.