Dale Care - Durham

Wonderful care was provided by all the carers who visited my Grandma. Each carer who attended to my Grandma's needs provided her with the utmost respect and dignity and made her feel at ease within her own home. Very kind and caring so thank you.

Dale Care looked after my Mum, my Mum was always a very independent woman but sadly needed help following a diagnosis of dementia, the carers reassured me that my Mum was checked on regularly, and all who attended were very friendly.

The staff are very friendly and do an amazing job.

The carers who attended my gran were great, she had never had care before and they made her feel very comfortable. I really cannot thank them enough. They always went the extra mile. Thank you.

My mother has been cared for over the recent years, her experience with their care has been excellent, they are efficient and pleasant towards my mam as she has Alzheimer’s and can be difficult for her to trust and understand however the staff care for her well.

I would recommend it highly.

They also ensured they called his family whenever they found a spot with power.

My mother was a client of Dale Care for over five years during that time she was bedridden and lived with us until her death on 29th October. Although some of her carers kindly sent flowers cards and condolences, we have yet to receive any acknowledgment of her death that happened very quickly at home from Dale Care, apart from a polite reply when l called that day to cancel the carers. We have found the care given and the service provided by the company wholly inadequate. Whilst some carers were good most were not and the good ones rarely stayed with a company that did not have their or the client's best interest at heart. I could go into detail, but am quite frankly exasperated with the whole experience and just want to forget about the shabby service they provided. The sooner the whole care system is overhauled and brought to task over their lack of respect and disregard for their carers and clients the better. The company is nothing more than a money-making operation.

Failures are very much coming from the management of the company. If the same client kept complaining about the same issue any competent manager would ensure the issue was dealt with and not allow the same issue twice a day.

My sister and myself would not be able to look after Mam without the help of the lovely carers. They are kind and caring to Mam and us. Mam likes the continuity of having the same carers daily.

The carers in this organisation have been excellent. They have cared for my wife for the past 4-months, and I couldn't have asked for better care. The carers show genuine compassion and are prepared to go above and beyond to make sure my wife feels comfortable and safe. I thought she may have an issue with being cared for, but this has never been a problem. The carers are now part of the family, and my wife looks forward to them coming. Quite frankly, I don't know how I would have coped with this difficult period without their help. I can't praise them enough and am extremely grateful for all that they have done and all that they are continuing to do.

Mum is very happy with her regular carers; they are very caring. The only problem she has is the weekends when her regular carers are off. The lady that regularly comes on that weekend; Mum refers to her as Mrs, I'm not allowed to do that. Mum also says she never wears gloves; which worries me in view of the virus that is with us at present and my mother's age.

The carers are very caring and understanding with my Mum and a credit to their profession. Their humor and understanding are second to none. Thank you so much.

The reviewer was good. Listened to what I said and made notes about what/who I would like as my carer or when they were on holiday. All carers who I have had are very nice.

It would be nice if you could always have the same carers. I know this is not possible, weekends are getting bad. Never know what time they will arrive for meals and always different carers. Some of the girls seem very distressed at times. I think it wants sorting out to keep them in the same areas instead of all over the place, and a longer time. It is a hard job.

Carers are fine but it seems like they take on too much work.l My Mam, apart from her regular carers, never knows who is coming to her and what time. Weekends are the worst. Sometimes there is a gap of only 2 hours between lunch and teatime. We seem to be constantly phoning Dale care and we are fobbed off every time. If it wasn't for certain carers we would request a different company.