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Dale Care Ltd Locations (6)

6 Home Care Providers owned by Dale Care Ltd
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Dale Care - Durham
Lumley House, Whitfield Court, St Johns Road, Meadowfield, Durham DH7 8XL 
9.3 16 reviews
Dale Care - Durham, Durham, Durham
"Wonderful care was provided by all the carers who visited my Grandma. Each carer who attended to my Grandma's needs provided her with the…"   Read all 16 reviews
  • Visiting Care from £26.90 / hour

Dale Care is one of the foremost home care providers in Durham and the North East of England. Person-centred care services are designed to help people that need support to stay as independent as ... Read more

Care Provided
  • Visiting Care
  • Dementia
Dale Care - Middlesbrough
Beechfield Court, Beresford Cresent, Middlesbrough TS3 9JW 
7.8 3 reviews
Dale Care - Middlesbrough, Middlesbrough, Cleveland & Teesside
"I live in a place where I feel safe and cared for my dignity has been returned to me and I lead a really good life due to the care and…"   Read all 3 reviews
  • Visiting Care from £26.90 / hour

Dale Care - Beechfield Court offers flexible home care and support to enable people to lead independent lives in their own homes. A team of trained and experienced care staff enable home care ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Dale Care - Hartlepool
Training & Enterprise House, Hanson Square, Hartlepool TS24 7BY 
7 reviews
Dale Care - Hartlepool, Hartlepool, Cleveland & Teesside
"All of your lady carers were most excellent - nothing was too much trouble - a wonderful service. I'd never needed personal care before…"   Read all 7 reviews
  • Visiting Care from £26.90 / hour

Dale Care - Hartlepool is a major provider of home care support in Hartlepool with other branches across the North East. Clients are offered first-rate person-centred care to enable them to live ... Read more

Care Provided
  • Visiting Care
  • Dementia
Dale Care Stockton
Registration Pending
Level Q, Surtees Business Park, Thornaby-on-Tees TS18 3HR 
Dale Care Stockton, Thornaby-on-Tees, Cleveland & Teesside
  • Visiting Care from £26.90 / hour

Providing quality home care services since 1986, Dale Care Concorde House helps people across County Durham, Gateshead, Newcastle and the surrounding areas to continue living independently in the ... Read more

Care Provided
  • Visiting Care
  • Dementia
Dale Care - Newcastle
005 Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL 
Dale Care - Newcastle, Newcastle upon Tyne, Tyne & Wear
  • Visiting Care from £26.90 / hour

Dale Care Newcastle is part of the Dale Care Group, a long-standing and trusted provider of high quality and compassionate home care services that has been supporting people to live independently in ... Read more

Care Provided
  • Visiting Care
  • Dementia
Other Home Care Groups you may be interested in:
Alcedo Care Ulverston & Barrow-In-Furness, Ulverston
Alcedo Care

Dale Care Ltd Reviews (27)

Reviews posted for members of Dale Care Ltd

Overall Experience
  • 12
  • 8
  • 1
  • 0
  • 6
Date Published
  • 27
  • 0
  • 0
  • 6
  • 21
Reviewer Connection to Dale Care Ltd
  • 11
  • 6
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Dale Care - Hartlepool Extra Care Facilities

from P R (Daughter of Client) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents first moved to Laurel Gardens 10 years ago in 2014. The care given to my mam before she passed away was first class. The carers looked after her as well as we did, so whenever we left we knew she was in good hands. Everyone is always cheerful and welcoming there is a lovely atmosphere in
the main dining area. I wish there were a few more activities for my dad to take part in.
Reply from Danielle Rippon, Head of Marketing & Reporting at Dale Care - Hartlepool Extra Care FacilitiesThank you so much for such a lovely review. We pride ourselves on treating people with dignity and respect and we are delighted to hear that you experienced this. We will pass your feedback to the team at Laurel Gardens. Thank you again, Dale Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Middlesbrough

from Geoffrey T (Client) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in a place where I feel safe and cared for my dignity has been returned to me and I lead a really good life due to the care and consideration I have received I now have a life and don't just exist I have lived here for over 3 years and it's excellent well done Dale Care and its employees I wouldn't
be here without you
Reply from Carol Jackson, Marketing Manager at Dale Care - MiddlesbroughThank you so much for such a lovely review. We pride ourselves on treating people with dignity and respect and we are delighted that you have received this. We will pass this on to the staff. Thanks again Dale Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Middlesbrough

from P M (Client) assisted by family/friend published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have problems with my care. I have had to wait for extra care without dignity. My family and I have complained and raised concerns. It has been addressed and my care has been more reliable. I have wonderful carers but some who do not come to assist. I am diabetic and need time-critical care. I have
asked for help when I press my pendant and need it to be given to good time.
Reply from Carol jackson, Engagement Manager at Dale Care - MiddlesbroughThank you for your review. We do take comments seriously and this has been passed to the Registered Manager and Operations Manager. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from S G (Granddaughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care was provided by all the carers who visited my Grandma. Each carer who attended to my Grandma's needs provided her with the utmost respect and dignity and made her feel at ease within her own home. Very kind and caring so thank you.
Reply from Carol jackson, Engagement Manager at Dale Care - DurhamThank you so much for your lovely review. We have a fantastic team and pride ourselves on treating everyone with the respect they deserve. It is so important for them to feel comfortable having people into their homes. Thank you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from K S (Daughter of Client) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dale Care looked after my Mum, my Mum was always a very independent woman but sadly needed help following a diagnosis of dementia, the carers reassured me that my Mum was checked on regularly, and all who attended were very friendly.
Reply from Carol jackson, Engagement Manager at Dale Care - DurhamThank you so much for your lovely review. Our team are all very caring and friendly which does make a difference. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from Donna M (Son of Client) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and do an amazing job.
Reply from Carol jackson, Engagement Manager at Dale Care - DurhamThank you for your lovely review. We do have an amazing team who, yes, do an amazing job. Thank you for your comments, Dale Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from D H (Grandson of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who attended my gran were great, she had never had care before and they made her feel very comfortable. I really cannot thank them enough. They always went the extra mile. Thank you.
Reply from Carol jackson, Marketing Manager at Dale Care - DurhamThank you so much for your lovely review. Our carers do go the extra mile so this is great to hear. Thank you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from J A (Daughter of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for over the recent years, her experience with their care has been excellent, they are efficient and pleasant towards my mam as she has Alzheimer’s and can be difficult for her to trust and understand however the staff care for her well.
Reply from Carol jackson, Engagement Manager at Dale Care - DurhamThank you so much for your lovely review. It's great to hear that the carers have been so understanding and helpful. We have an amazing team. Thank you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from C S (Friend of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dale Care looked after a friend of mine who was very reluctant to have care. She got used to the girls and was happy to have more care which was great as she did need the help.
They were all lovely and helpful and encouraged her to do things herself which was exactly what she needed. The office listened
to his needs and worked with us.
I would recommend it highly.
Reply from Carol jackson, Engagement Manager at Dale Care - DurhamThank you for your lovely review. It's quite common that this happens and works well. Our team always try and work with the service user to encourage them which does help. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Hartlepool

from Ian E (Son of Client) published on 13 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dreadful care for my mum, having come out of hospital with a fractured spine. Not turning up at suitable times, staying 10-15 mins for 30 mins calls, office not willing to make changes and unhelpful and rude. They really should have their contracts removed, absolutely shocking.
Surely claiming fees
for full calls when not delivering should be fraud?
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Middlesbrough

from William B (Son of Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
What do you want from a care facility? Somewhere your loved ones can be safe and healthy, where you can have confidence that they will be looked after on those occasions that you or your family members can't attend. Dale Care Beechfield Court, Middlesbrough is an absolute disgrace. The carers in many
instances are great, but you try and get some sort of response to concerns from the management...absolutely shocking.
Reply from Carol jackson, Communications Manager at Dale Care - MiddlesbroughWe take our reviews seriously and would really appreciate discussing this in more detail. Could you please email me carol.jackson@dalecare.co.uk?
Thank you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Hartlepool

from Lyn R (Sister of Client) published on 2 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
We have had issues with care provided to my sister, or not as the case has proven recently. Nobody bothered to turn up yesterday evening and we are unable to get a satisfactory explanation and nobody appears to be interested.
So much for the claim that first-class one-on-one care is provided, this
is absolutely not the case.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from Liz B (Daughter of Client) published on 3 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers who looked after my father over the weekend went above and beyond the call of duty. The area had an extended power cut and the team ensured he was fed and kept warm.
They also ensured they called his family whenever they found a spot with power.
Reply from Carol jackson, Marketing Manager at Dale Care - DurhamThank you so very much for your lovely review. It has certainly been a challenging time regarding the weather and power cuts. We are extremely proud of our team and they have shown, as always, that they really do go the extra mile. We will speak to the carers and let them know too. Thank you Dale Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from Catharine S (Daughter of Client) published on 17 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was a client of Dale Care for over five years during that time she was bedridden and lived with us until her death on 29th October. Although some of her carers kindly sent flowers cards and condolences, we have yet to receive any acknowledgment of her death that happened very quickly at home
from Dale Care, apart from a polite reply when l called that day to cancel the carers. We have found the care given and the service provided by the company wholly inadequate. Whilst some carers were good most were not and the good ones rarely stayed with a company that did not have their or the client's best interest at heart. I could go into detail, but am quite frankly exasperated with the whole experience and just want to forget about the shabby service they provided. The sooner the whole care system is overhauled and brought to task over their lack of respect and disregard for their carers and clients the better. The company is nothing more than a money-making operation.
Reply from Carol jackson, Communications Manager at Dale Care - DurhamFirstly, on behalf of Dale Care, we are so sorry for your loss. We do work hard to ensure that we do provide a good standard of service and unfortunately, you do not seem to have experienced this.
We would appreciate the opportunity of looking into this further so could you please, therefore, email us with more information to enable us to investigate, at hr@dalecare.co.uk
Thank you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from Andy (Son of Client) published on 12 May 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Carers are incapable of wearing the correct PPE. We’ve contacted the company on numerous occasions regarding the issue and it continues to be a problem.
This morning carer took the visor off as soon as walked into the house. Complained to Dale Care about the issue, who apologised and said the issue
was being dealt with.
This evening mums carer did not even have a visor, we had to provide one. It’s every few days we have to provide the PPE that public Health England say the carers should be using to provide personal care.
It very much appears the company have no regard to the situation with Covid-19, or for the or duty of care for the vulnerable clients they care for, or their own staff for that fact.
Failures are very much coming from the management of the company. If the same client kept complaining about the same issue any competent manager would ensure the issue was dealt with and not allow the same issue twice a day.
Reply from Carol jackson, Marketing Manager at Dale Care - DurhamThank you for your review. I understand there have been a number of conversations between everyone involved and yourselves. Whilst we have tried on every occasion to deal with the issues, that have arisen, sadly a satisfactory outcome has not been reached.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from A D (Daughter of Client) published on 20 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and myself would not be able to look after Mam without the help of the lovely carers. They are kind and caring to Mam and us. Mam likes the continuity of having the same carers daily.
Reply from Carol Jackson, Marketing Manager at Dale Care - DurhamThank you so much for your lovely review. Dale Care
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from Colin P (Husband of Client) published on 16 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers in this organisation have been excellent. They have cared for my wife for the past 4-months, and I couldn't have asked for better care. The carers show genuine compassion and are prepared to go above and beyond to make sure my wife feels comfortable and safe. I thought she may have an issue
with being cared for, but this has never been a problem. The carers are now part of the family, and my wife looks forward to them coming. Quite frankly, I don't know how I would have coped with this difficult period without their help. I can't praise them enough and am extremely grateful for all that they have done and all that they are continuing to do.
Reply from Carol Jackson, Marketing Manager at Dale Care - DurhamThank you for such a lovely review; we do have an amazing team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from L T (Daughter of Client) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy with her regular carers; they are very caring. The only problem she has is the weekends when her regular carers are off. The lady that regularly comes on that weekend; Mum refers to her as Mrs, I'm not allowed to do that. Mum also says she never wears gloves; which worries me in view
of the virus that is with us at present and my mother's age.
Reply from Carol jackson, Marketing Manager at Dale Care - DurhamThank you so much for the review. We do take all comments very seriously and if the carer isn't wearing gloves this needs to be addressed quickly. Can you please email me with your contact number. Thank you, Dale Care, Carol.jackson@dalecare.co.uk
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Durham

from L F (Daughter of Client) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very caring and understanding with my Mum and a credit to their profession. Their humor and understanding are second to none. Thank you so much.
Reply from Carol jackson, Marketing Manager at Dale Care - DurhamThank you so much for this lovely review of Dale Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Dale Care - Hartlepool

from Sylvia T (Client) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Up until now, the girls have been great and I have no problems with them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

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Frequently Asked Questions about Dale Care Ltd

Costs for home care providers owned by Dale Care Ltd

Average costs for home care provided by Dale Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Dale Care Ltd, based on 6 out of their 6 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £26.90
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Dale Care Ltd own?

Dale Care Ltd own 6 Agencies.

Which Dale Care Ltd Agencies have the highest review score?

Dale Care - Durham, Dale Care - Middlesbrough & Dale Care - Hartlepool Extra Care Facilities have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dale Care Ltd to verify any information. View our terms and conditions. Dale Care Ltd has a Basic Service – more info.