Average costs for home care provided by Dale Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Dale Care Ltd, based on 8 out of their 8 locations.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide .

Which Dale Care Ltd Agencies have the highest review score?

Dale Care - Durham , Dale Care - Redcar & Cleveland & Dale Care - Middlesbrough have the highest review score.

Dale Care Ltd | 8 Home Care Providers

Review of
Dale Care - Hartlepool Extra Care Facilities
from P R (Daughter of Client) published on 10 July 2024 Submitted via Postal Card • Report

Overall Experience

My parents first moved to Laurel Gardens 10 years ago in 2014. The care given to my mam before she passed away was first class. The carers looked after her as well as we did, so whenever we left we knew she was in good hands. Everyone is always cheerful and welcoming there is a lovely atmosphere in

the main dining area. I wish there were a few more activities for my dad to take part in.

Reply from Danielle Rippon, Head of Marketing & Reporting at Dale Care - Hartlepool Extra Care Facilities

Thank you so much for such a lovely review. We pride ourselves on treating people with dignity and respect and we are delighted to hear that you experienced this. We will pass your feedback to the…read more

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Review of
Dale Care - South Tyneside
from Bernadette F (Wife of Client) published on 8 July 2024 Submitted via Website • Report

Overall Experience

My 76-year-old, double amputee husband is the care receiver from Dale Care. On Sunday the 30th of June he had to go to A&E, by ambulance. The carers came and hoisted him onto the stretcher at 5 pm. At about 11.30 pm had a call from the hospital to say that the ambulance was ready to transport him home

and could I ring the carers to meet the ambulance crew to hoist him off the stretcher. I rang the out-of-hours number for the carers and I was told the carers refuse to hoist him, and if the ambulance crew can get him in his chair he could be hoisted from the chair. By this time it was midnight, and for this to happen, another crew would have to come off the road to assist, a crew that could have been answering a 999 call, the scenario would have been, two crews to get him in his chair, for the carers to hoist him into his wheelchair, get him into the bedroom then hoist him again onto the bed, where the stretcher would have been placed at the bedroom door. Carers did not turn up that night.

Reply from Carol Jackson, Engagement Manager at Dale Care - South Tyneside

Thank you for your review. We do take seriously all feedback and would like the opportunity to look into this further. Can you please email our Operations Manager for that area…read more

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Review of
Dale Care - Middlesbrough
from Geoffrey T (Client) published on 20 June 2024 Submitted via Website • Report

Overall Experience

I live in a place where I feel safe and cared for my dignity has been returned to me and I lead a really good life due to the care and consideration I have received I now have a life and don't just exist I have lived here for over 3 years and it's excellent well done Dale Care and its employees I wouldn't

be here without you

Reply from Carol Jackson, Marketing Manager at Dale Care - Middlesbrough

Thank you so much for such a lovely review. We pride ourselves on treating people with dignity and respect and we are delighted that you have received this. We will pass this on to the staff. Thanks…read more

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Review of
Dale Care - South Tyneside
from C L (Mother of Client) published on 12 June 2024 Submitted via Website • Report

Overall Experience

The care my daughter has received since her discharge from hospital six weeks ago, has been abysmal to say the least.
The amount of different carers she has had in the last six weeks, has numbered 18 so far. Not good enough in my opinion, for something as personal as assisted showering.
The times

of the visits have been erratic and on one occasion, missed altogether.
Most of the carers (there are a few exceptions), know nothing about their client. How can they be expected to care for someone, if they know nothing about their medical condition or needs.
The lack of training and experience is very apparent. I feel your training methods need to be radically reviewed.

Reply from Carol Jackson, Marketing Manager at Dale Care - South Tyneside

Thank you for your review. We are so very sorry you have had this experience and would appreciate you emailing us with more details to enable this to be looked into further. We do take feedback…read more

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Review of
Dale Care - Middlesbrough
from P M (Client) assisted by family/friend published on 3 May 2024 Submitted via Postal Card • Report

Overall Experience

I have problems with my care. I have had to wait for extra care without dignity. My family and I have complained and raised concerns. It has been addressed and my care has been more reliable. I have wonderful carers but some who do not come to assist. I am diabetic and need time-critical care. I have

asked for help when I press my pendant and need it to be given to good time.

Reply from Carol jackson, Engagement Manager at Dale Care - Middlesbrough

Thank you for your review. We do take comments seriously and this has been passed to the Registered Manager and Operations Manager. Thank you.

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Review of
Dale Care - Durham
from S G (Granddaughter of Client) published on 30 April 2024 Submitted via Website • Report

Overall Experience

Wonderful care was provided by all the carers who visited my Grandma. Each carer who attended to my Grandma's needs provided her with the utmost respect and dignity and made her feel at ease within her own home. Very kind and caring so thank you.

Reply from Carol jackson, Engagement Manager at Dale Care - Durham

Thank you so much for your lovely review. We have a fantastic team and pride ourselves on treating everyone with the respect they deserve. It is so important for them to feel comfortable having people…read more

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Review of
Dale Care - Durham
from K S (Daughter of Client) published on 27 March 2024 Submitted via Website • Report

Overall Experience

Dale Care looked after my Mum, my Mum was always a very independent woman but sadly needed help following a diagnosis of dementia, the carers reassured me that my Mum was checked on regularly, and all who attended were very friendly.

Reply from Carol jackson, Engagement Manager at Dale Care - Durham

Thank you so much for your lovely review. Our team are all very caring and friendly which does make a difference. Thank you.

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Review of
Dale Care - Durham
from Donna M (Son of Client) published on 27 March 2024 Submitted via Website • Report

Overall Experience

The staff are very friendly and do an amazing job.

Reply from Carol jackson, Engagement Manager at Dale Care - Durham

Thank you for your lovely review. We do have an amazing team who, yes, do an amazing job. Thank you for your comments, Dale Care.

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Review of
Dale Care - Durham
from D H (Grandson of Client) published on 20 March 2024 Submitted via Website • Report

Overall Experience

The carers who attended my gran were great, she had never had care before and they made her feel very comfortable. I really cannot thank them enough. They always went the extra mile. Thank you.

Reply from Carol jackson, Marketing Manager at Dale Care - Durham

Thank you so much for your lovely review. Our carers do go the extra mile so this is great to hear. Thank you

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Review of
Dale Care - Durham
from J A (Daughter of Client) published on 19 March 2024 Submitted via Website • Report

Overall Experience

My mother has been cared for over the recent years, her experience with their care has been excellent, they are efficient and pleasant towards my mam as she has Alzheimer’s and can be difficult for her to trust and understand however the staff care for her well.

Reply from Carol jackson, Engagement Manager at Dale Care - Durham

Thank you so much for your lovely review. It's great to hear that the carers have been so understanding and helpful. We have an amazing team. Thank you

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Review of
Dale Care - Durham
from C S (Friend of Client) published on 19 March 2024 Submitted via Website • Report

Overall Experience

Dale Care looked after a friend of mine who was very reluctant to have care. She got used to the girls and was happy to have more care which was great as she did need the help.
They were all lovely and helpful and encouraged her to do things herself which was exactly what she needed. The office listened

to his needs and worked with us.
I would recommend it highly.

Reply from Carol jackson, Engagement Manager at Dale Care - Durham

Thank you for your lovely review. It's quite common that this happens and works well. Our team always try and work with the service user to encourage them which does help. Thank you.

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Review of
Dale Care - Redcar & Cleveland
from J A (Sister of Client) published on 11 March 2024 Submitted via Website • Report

Overall Experience

I cannot thank the staff enough for the kindness, empathy and support the members of staff showed me during my sister's end of life. I live in the south of England and did not often see my sister who had Parkinson's and Dementia, but the care and love they gave my sister were exceptional. When my sister

was later taken to a nursing home for end-of-life care, the lady from the office at The Dunes, took time out to take my sister's very treasured and battered teddy bear of nearly 80 years old, to be with her, so thoughtful. The flat my sister had was lovely and she attended the daycare centre every day with her nurse. Her nurse spoke very fondly of my sister as did all the staff, but it was clear that when my sister passed away, she was very upset. This just shows how much the staff invest personally in their clients and I cannot thank them enough for the support, kindness, flexibility and care they showed me when my sister passed.

Reply from Carol jackson, Engagement Manager at Dale Care - Redcar & Cleveland

Firstly we are so sorry for your loss. Thank you so much for such a lovely, thoughtful and genuine review. We really do have an amazing team and its so special to know you feel this way. Thanks again…read more

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Review of
Dale Care - Hartlepool
from Ian E (Son of Client) published on 13 December 2022 Submitted via Website • Report

Overall Experience

Dreadful care for my mum, having come out of hospital with a fractured spine. Not turning up at suitable times, staying 10-15 mins for 30 mins calls, office not willing to make changes and unhelpful and rude. They really should have their contracts removed, absolutely shocking.
Surely claiming fees

for full calls when not delivering should be fraud?

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Review of
Dale Care - Middlesbrough
from William B (Son of Client) published on 28 November 2022 Submitted via Website • Report

Overall Experience

What do you want from a care facility? Somewhere your loved ones can be safe and healthy, where you can have confidence that they will be looked after on those occasions that you or your family members can't attend. Dale Care Beechfield Court, Middlesbrough is an absolute disgrace. The carers in many

instances are great, but you try and get some sort of response to concerns from the management...absolutely shocking.

Reply from Carol jackson, Communications Manager at Dale Care - Middlesbrough

We take our reviews seriously and would really appreciate discussing this in more detail. Could you please email me carol.jackson@dalecare.co.uk?
Thank you

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Review of
Dale Care - Hartlepool
from Lyn R (Sister of Client) published on 2 November 2022 Submitted via Website • Report

Overall Experience

We have had issues with care provided to my sister, or not as the case has proven recently. Nobody bothered to turn up yesterday evening and we are unable to get a satisfactory explanation and nobody appears to be interested.
So much for the claim that first-class one-on-one care is provided, this

is absolutely not the case.

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Review of
Dale Care - Durham
from Liz B (Daughter of Client) published on 3 December 2021 Submitted via Website • Report

Overall Experience

The carers who looked after my father over the weekend went above and beyond the call of duty. The area had an extended power cut and the team ensured he was fed and kept warm.
They also ensured they called his family whenever they found a spot with power.

Reply from Carol jackson, Marketing Manager at Dale Care - Durham

Thank you so very much for your lovely review. It has certainly been a challenging time regarding the weather and power cuts. We are extremely proud of our team and they have shown, as always, that…read more

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Review of
Dale Care - Durham
from Catharine S (Daughter of Client) published on 17 November 2021 Submitted via Website • Report

Overall Experience

My mother was a client of Dale Care for over five years during that time she was bedridden and lived with us until her death on 29th October. Although some of her carers kindly sent flowers cards and condolences, we have yet to receive any acknowledgment of her death that happened very quickly at home

from Dale Care, apart from a polite reply when l called that day to cancel the carers. We have found the care given and the service provided by the company wholly inadequate. Whilst some carers were good most were not and the good ones rarely stayed with a company that did not have their or the client's best interest at heart. I could go into detail, but am quite frankly exasperated with the whole experience and just want to forget about the shabby service they provided. The sooner the whole care system is overhauled and brought to task over their lack of respect and disregard for their carers and clients the better. The company is nothing more than a money-making operation.

Reply from Carol jackson, Communications Manager at Dale Care - Durham

Firstly, on behalf of Dale Care, we are so sorry for your loss. We do work hard to ensure that we do provide a good standard of service and unfortunately, you do not seem to have experienced this.
We…read more

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Review of
Dale Care - Durham
from Andy (Son of Client) published on 12 May 2021 Submitted via Website • Report

Overall Experience

Carers are incapable of wearing the correct PPE. We’ve contacted the company on numerous occasions regarding the issue and it continues to be a problem.
This morning carer took the visor off as soon as walked into the house. Complained to Dale Care about the issue, who apologised and said the issue

was being dealt with.
This evening mums carer did not even have a visor, we had to provide one. It’s every few days we have to provide the PPE that public Health England say the carers should be using to provide personal care.
It very much appears the company have no regard to the situation with Covid-19, or for the or duty of care for the vulnerable clients they care for, or their own staff for that fact.
Failures are very much coming from the management of the company. If the same client kept complaining about the same issue any competent manager would ensure the issue was dealt with and not allow the same issue twice a day.

Reply from Carol jackson, Marketing Manager at Dale Care - Durham

Thank you for your review. I understand there have been a number of conversations between everyone involved and yourselves. Whilst we have tried on every occasion to deal with the issues, that have…read more

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Review of
Dale Care - Durham
from A D (Daughter of Client) published on 20 April 2020 Submitted via Postal Card • Report

Overall Experience

My sister and myself would not be able to look after Mam without the help of the lovely carers. They are kind and caring to Mam and us. Mam likes the continuity of having the same carers daily.

Reply from Carol Jackson, Marketing Manager at Dale Care - Durham

Thank you so much for your lovely review. Dale Care

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Review of
Dale Care - Durham
from Colin P (Husband of Client) published on 16 April 2020 Submitted via Website • Report

Overall Experience

The carers in this organisation have been excellent. They have cared for my wife for the past 4-months, and I couldn't have asked for better care. The carers show genuine compassion and are prepared to go above and beyond to make sure my wife feels comfortable and safe. I thought she may have an issue

with being cared for, but this has never been a problem. The carers are now part of the family, and my wife looks forward to them coming. Quite frankly, I don't know how I would have coped with this difficult period without their help. I can't praise them enough and am extremely grateful for all that they have done and all that they are continuing to do.

Reply from Carol Jackson, Marketing Manager at Dale Care - Durham

Thank you for such a lovely review; we do have an amazing team.

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Home Care Providers Owned by Dale Care Ltd

Dale Care Ltd Locations (8)

Dale Care Ltd Reviews (30)

Reviews posted for members of Dale Care Ltd

Dale Care - Hartlepool Extra Care Facilities

Dale Care - South Tyneside

Dale Care - Middlesbrough

Dale Care - South Tyneside

Dale Care - Middlesbrough

Dale Care - Durham

Dale Care - Durham

Dale Care - Durham

Dale Care - Durham

Dale Care - Durham

Dale Care - Durham

Dale Care - Redcar & Cleveland

Dale Care - Hartlepool

Dale Care - Middlesbrough

Dale Care - Hartlepool

Dale Care - Durham

Dale Care - Durham

Dale Care - Durham

Dale Care - Durham

Dale Care - Durham

Awards / Recognitions (0)

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