Dale Care - Hartlepool

TEC House, Lynne Street, Hartlepool TS24 7BY
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7 Reviews
  • Dale Care - Hartlepool, Hartlepool
Dale Care - Hartlepool is a major provider of home care support in Hartlepool with other branches across the North East.

Clients are offered first-rate person-centred care to enable them to live as independently as possible.

Care packages are delivered by an enthusiastic and motivated staff team with a strong background in providing high-quality care.

Staff treat individuals with dignity and respect at all times and go out of their way to communicate any changes in care to the client and their family as soon as possible.
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Care Provided by Dale Care - Hartlepool

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.90

These prices are only a guideline, please contact Dale Care - Hartlepool to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Katie Clark (Operations Manager)

Dale Care - Hartlepool Reviews (7)

Over all time Dale Care - Hartlepool has 7 reviews.

Overall Experience
  • 2
  • 3
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  • 2
Date Published
  • 7
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  • 0
  • 0
  • 7
Reviewer Connection to Dale Care - Hartlepool
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from Ian E (Son of Client) published on 13 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dreadful care for my mum, having come out of hospital with a fractured spine. Not turning up at suitable times, staying 10-15 mins for 30 mins calls, office not willing to make changes and unhelpful and rude. They really should have their contracts removed, absolutely shocking.
Surely claiming fees
for full calls when not delivering should be fraud?
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  • Value for Money
Review from Lyn R (Sister of Client) published on 2 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
We have had issues with care provided to my sister, or not as the case has proven recently. Nobody bothered to turn up yesterday evening and we are unable to get a satisfactory explanation and nobody appears to be interested.
So much for the claim that first-class one-on-one care is provided, this
is absolutely not the case.
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Review from Sylvia T (Client) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Up until now, the girls have been great and I have no problems with them.
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Review from Barbara S (Client) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of your lady carers were most excellent - nothing was too much trouble - a wonderful service.
I'd never needed personal care before now but I couldn't have done without your ladies. However, after just a few weeks I was able to shower myself.
Thank you so much.
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Review from R G (Wife of Client) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers have been really nice and pleasant.
My husband wouldn't let the young girls shower him but they gave him a good wash and dress him, which was a good help to me.
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Review from K A (Daughter of Client) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only had a few carers in - just been handed over from rapid response, but my dad seems OK with the carers so far. That's all that counts, as long as my dad is fine, it's all good.
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Review from Louise J (Daughter of Client) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and professional. My dad has been treated with respect and dignity at all times. Really pleased with the service provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Katie

Katie Clark

Job Title: Operations Manager Joined: 2014

Katie Clark is a remarkable professional who has been an integral part of Dale Care since 2014. Her journey began as the Registered Manager for the Teesside region, where her extensive knowledge and experience in the field of care management shone brightly.


Katie’s commitment to excellence and her unwavering dedication to the well-being of service users led to her recent promotion. She now serves as the Operations Manager for Dale Care Middlesbrough & Hartlepool Domiciliary Care. In this pivotal role, Katie oversees the operational aspects of the company, ensuring that our services run seamlessly and efficiently.


Her compassionate nature is evident in the way she manages her team. Katie encourages and empowers them to provide the highest quality of care to our service users in the Teesside area. Her leadership fosters a nurturing environment where compassion, professionalism, and excellence thrive.


Katie’s journey from Registered Manager to Operations Manager exemplifies her passion for making a positive impact on the lives of those we serve. We are fortunate to have her guiding our teams, and her unwavering commitment continues to elevate the standard of care we provide.

Frequently Asked Questions about Dale Care - Hartlepool

What Type of Services does Dale Care - Hartlepool offer?

Dale Care - Hartlepool offers Home Care.

How many Carers does Dale Care - Hartlepool employ?

Dale Care - Hartlepool employs 105 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dale Care - Hartlepool to verify any information. View our terms and conditions. Dale Care - Hartlepool has an Enhanced Service - more info.