Dale Care - Hartlepool is a major provider of home care support in Hartlepool with other branches across the North East.
Clients are offered first-rate person-centred care to enable them to live as independently as possible.
Care packages are delivered by an enthusiastic and motivated staff team with a strong background in providing high-quality care.
Staff treat individuals with dignity and respect at all times and go out of their way to communicate any changes in care to the client and their family as soon as possible.
Care Provided by Dale Care - Hartlepool
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Physical Disability
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £26.90
Contact Dale Care - Hartlepool to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Dale Care Ltd
- Private Owned
Person in charge
- Katie Clark (Operations Manager)
Dale Care - Hartlepool Reviews (7)
Over all time Dale Care - Hartlepool has 7 reviews.
Surely claiming fees for full calls when not delivering should be fraud?
So much for the claim that first-class one-on-one care is provided, this is absolutely not the case.
Up until now, the girls have been great and I have no problems with them.
I'd never needed personal care before now but I couldn't have done without your ladies. However, after just a few weeks I was able to shower myself.
Thank you so much.
My husband wouldn't let the young girls shower him but they gave him a good wash and dress him, which was a good help to me.
Only had a few carers in - just been handed over from rapid response, but my dad seems OK with the carers so far. That's all that counts, as long as my dad is fine, it's all good.
All the staff are very friendly and professional. My dad has been treated with respect and dignity at all times. Really pleased with the service provided.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 September 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Dale Care - Hartlepool.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Dale Care - Hartlepool.
Meet the Team (1)
Katie Clark is a remarkable professional who has been an integral part of Dale Care since 2014. Her journey began as the Registered Manager for the Teesside region, where her extensive knowledge and experience in the field of care management shone brightly.
Katie’s commitment to excellence and her unwavering dedication to the well-being of service users led to her recent promotion. She now serves as the Operations Manager for Dale Care Middlesbrough & Hartlepool Domiciliary Care. In this pivotal role, Katie oversees the operational aspects of the company, ensuring that our services run seamlessly and efficiently.
Her compassionate nature is evident in the way she manages her team. Katie encourages and empowers them to provide the highest quality of care to our service users in the Teesside area. Her leadership fosters a nurturing environment where compassion, professionalism, and excellence thrive.
Katie’s journey from Registered Manager to Operations Manager exemplifies her passion for making a positive impact on the lives of those we serve. We are fortunate to have her guiding our teams, and her unwavering commitment continues to elevate the standard of care we provide.
Frequently Asked Questions about Dale Care - Hartlepool
How many Carers does Dale Care - Hartlepool employ?
Dale Care - Hartlepool employs 105 carers.
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