Home Care Providers Owned by Dale Care Ltd in Tyne & Wear

and could I ring the carers to meet the ambulance crew to hoist him off the stretcher. I rang the out-of-hours number for the carers and I was told the carers refuse to hoist him, and if the ambulance crew can get him in his chair he could be hoisted from the chair. By this time it was midnight, and for this to happen, another crew would have to come off the road to assist, a crew that could have been answering a 999 call, the scenario would have been, two crews to get him in his chair, for the carers to hoist him into his wheelchair, get him into the bedroom then hoist him again onto the bed, where the stretcher would have been placed at the bedroom door. Carers did not turn up that night.

of the visits have been erratic and on one occasion, missed altogether.
Most of the carers (there are a few exceptions), know nothing about their client. How can they be expected to care for someone, if they know nothing about their medical condition or needs.
The lack of training and experience is very apparent. I feel your training methods need to be radically reviewed.