Home Care Providers Owned by Dale Care Ltd in Cleveland & Teesside

Poor hygiene and management as well to poor staff dale care assistants are lazy arrogant staff.no duty of care with this care provider,ive contacted cqc about the poor care my family member is getting i have good bit proof photo evidence to prove how bad Beechfield Court is the full staff and management need sacking,dale care should not be a entrusted care provider 13 group definitely need to remove dale contact and put in place a decent company and staff and management that care about looking after it's residential people,dale care are always recruiting staff for Beechfield Court because either the staff are completely irresponsible doing there jobs or the decent staff have walked out because dale care are a terrible horrible company to be working for.im going to do my best to get dale care removed as a care provider for Beechfield Court.

My parents first moved to Laurel Gardens 10 years ago in 2014. The care given to my mam before she passed away was first class. The carers looked after her as well as we did, so whenever we left we knew she was in good hands. Everyone is always cheerful and welcoming there is a lovely atmosphere in the main dining area. I wish there were a few more activities for my dad to take part in.

I live in a place where I feel safe and cared for my dignity has been returned to me and I lead a really good life due to the care and consideration I have received I now have a life and don't just exist I have lived here for over 3 years and it's excellent well done Dale Care and its employees I wouldn't be here without you

I have problems with my care. I have had to wait for extra care without dignity. My family and I have complained and raised concerns. It has been addressed and my care has been more reliable. I have wonderful carers but some who do not come to assist. I am diabetic and need time-critical care. I have asked for help when I press my pendant and need it to be given to good time.

Surely claiming fees for full calls when not delivering should be fraud?

What do you want from a care facility? Somewhere your loved ones can be safe and healthy, where you can have confidence that they will be looked after on those occasions that you or your family members can't attend. Dale Care Beechfield Court, Middlesbrough is an absolute disgrace. The carers in many instances are great, but you try and get some sort of response to concerns from the management...absolutely shocking.

So much for the claim that first-class one-on-one care is provided, this is absolutely not the case.

Up until now, the girls have been great and I have no problems with them.

Thank you so much.

My husband wouldn't let the young girls shower him but they gave him a good wash and dress him, which was a good help to me.

Only had a few carers in - just been handed over from rapid response, but my dad seems OK with the carers so far. That's all that counts, as long as my dad is fine, it's all good.

All the staff are very friendly and professional. My dad has been treated with respect and dignity at all times. Really pleased with the service provided.