Dale Care - Middlesbrough

Beechfield Court, Beresford Cresent, Middlesbrough TS3 9JW
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7.8 3 Reviews
  • Dale Care - Middlesbrough, Middlesbrough
Dale Care - Beechfield Court offers flexible home care and support to enable people to lead independent lives in their own homes.

A team of trained and experienced care staff enable home care clients to take control of their own service, make choices, access local facilities and remain an active member of their community.

Home care services include personal care, help preparing meals, household tasks, companionship, assistance to keep medical appointments.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.90

These prices are only a guideline, please contact Dale Care - Middlesbrough to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Katie Clark (Operations Manager)

Dale Care - Middlesbrough Reviews (3)

7.8

Dale Care - Middlesbrough has a Review Score of 7.8 (7.750) out of 10, based on 2 reviews in the last 2 years.
Over all time Dale Care - Middlesbrough has 3 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 1
Date Published
  • 3
  • 0
  • 0
  • 2
  • 1
Reviewer Connection to Dale Care - Middlesbrough
  • 2
  • 1
Total of 3, showing 1-3
Review from Geoffrey T (Client) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in a place where I feel safe and cared for my dignity has been returned to me and I lead a really good life due to the care and consideration I have received I now have a life and don't just exist I have lived here for over 3 years and it's excellent well done Dale Care and its employees I wouldn't
be here without you
Reply from Carol Jackson, Marketing Manager at Dale Care - Middlesbrough

Thank you so much for such a lovely review. We pride ourselves on treating people with dignity and respect and we are delighted that you have received this. We will pass this on to the staff. Thanks again Dale Care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P M (Client) assisted by family/friend published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have problems with my care. I have had to wait for extra care without dignity. My family and I have complained and raised concerns. It has been addressed and my care has been more reliable. I have wonderful carers but some who do not come to assist. I am diabetic and need time-critical care. I have
asked for help when I press my pendant and need it to be given to good time.
Reply from Carol jackson, Engagement Manager at Dale Care - Middlesbrough

Thank you for your review. We do take comments seriously and this has been passed to the Registered Manager and Operations Manager. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from William B (Son of Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
What do you want from a care facility? Somewhere your loved ones can be safe and healthy, where you can have confidence that they will be looked after on those occasions that you or your family members can't attend. Dale Care Beechfield Court, Middlesbrough is an absolute disgrace. The carers in many
instances are great, but you try and get some sort of response to concerns from the management...absolutely shocking.
Reply from Carol jackson, Communications Manager at Dale Care - Middlesbrough

We take our reviews seriously and would really appreciate discussing this in more detail. Could you please email me carol.jackson@dalecare.co.uk?
Thank you

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.8 (7.750)

Overview of Review Score

The Review Score of 7.8 (7.750) out of 10 for Dale Care - Middlesbrough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.250 for Dale Care - Middlesbrough is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 4.25
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dale Care - Middlesbrough is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Katie

Katie Clark

Job Title: Operations Manager Joined: 2014

Katie Clark is a remarkable professional who has been an integral part of Dale Care since 2014. Her journey began as the Registered Manager for the Teesside region, where her extensive knowledge and experience in the field of care management shone brightly.


Katie’s commitment to excellence and her unwavering dedication to the well-being of service users led to her recent promotion. She now serves as the Operations Manager for Dale Care Middlesbrough & Hartlepool Domiciliary Care. In this pivotal role, Katie oversees the operational aspects of the company, ensuring that our services run seamlessly and efficiently.


Her compassionate nature is evident in the way she manages her team. Katie encourages and empowers them to provide the highest quality of care to our service users in the Teesside area. Her leadership fosters a nurturing environment where compassion, professionalism, and excellence thrive.


Katie’s journey from Registered Manager to Operations Manager exemplifies her passion for making a positive impact on the lives of those we serve. We are fortunate to have her guiding our teams, and her unwavering commitment continues to elevate the standard of care we provide.

Frequently Asked Questions about Dale Care - Middlesbrough

What Type of Services does Dale Care - Middlesbrough offer?

Dale Care - Middlesbrough offers Home Care.

How many Carers does Dale Care - Middlesbrough employ?

Dale Care - Middlesbrough employs 83 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dale Care - Middlesbrough to verify any information. View our terms and conditions. Dale Care - Middlesbrough has an Enhanced Service - more info.