Willowbrook House, Appuldurcombe Road, Wroxall, Ventnor PO38 3EN
Owner : Dolphin Care (IOW) Ltd
Person in charge: Pauline Smart (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Care Offered: Cleaning Service • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Transportation Service
Latest Care Quality Commission* Report on Dolphin Care (IOW) Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Dolphin Care (IOW) Ltd has a Review Score of 8 (8.000)
The Review Score of 8 (maximum of 10) for Dolphin Care (IOW) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Dolphin Care (IOW) Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Dolphin Care (IOW) Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Dolphin Care (IOW) Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Ruth H (Wife of Client) on Sunday 11 June 2017. Relates to June 2017.
I would highly recommend Dolphin Care they are reliable, caring and very efficient. Also, they are honest. My husband has Parkinson's and sometimes his feet do not move properly. They always know how to deal with this. As soon as a new carer comes they are told how to handle this. We have been with them 4 years and have no complaints. If we have any problems I just ring and they are dealt with straight away. I could not manage without their help
How likely would you be to recommend Dolphin Care (IOW) Ltd? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent