Dolphin Care (IOW) Ltd

Willowbrook House, Appuldurcombe Road, Wroxall, Ventnor PO38 3EN
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9.5 7 Reviews
  • Dolphin Care (IOW) Ltd, Ventnor
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £24.50

Sleep in fee (In an emergency for current clients) £120.00
With no more than 3 wakeful calls

These prices are only a guideline, please contact Dolphin Care (IOW) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Dolphin Care (IOW) Ltd

Person in charge

  • Gail Russell (Registered Manager)
Are you the Owner/Manager of Dolphin Care (IOW) Ltd? View your Advertising Options

Dolphin Care (IOW) Ltd Reviews (7)

9.5

Dolphin Care (IOW) Ltd has a Review Score of 9.5 (9.517) out of 10, based on 6 reviews in the last 2 years. Over all time Dolphin Care (IOW) Ltd has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
3
3
6
1

Review from Jill R (Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dolphin Care took good care of me for 12 months between March 24 and March 25. They came in 3 times per day to do my breakfast, Lunch and supper. They helped with my personal care. Kept the kitchen clean and helped with laundry. The majority of the staff were cheerful, helpful, sociable and were able
to provide a simple meal. The staff reliably attended and if there was a change to times I was informed. When my needs changed e.g. post hospital they met my needs flexibly with overnight stays. I liked that the manager personally checked standards of care and service. And I like that she visited with her dog, Willow.

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Treated with Dignity

Value for Money

Review from V R (Daughter-in-law of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team stand head and shoulders above any other homecare service I have experienced.
They are so caring, vigilant, attentive with excellent communication skills with regard to the client and the family.
I highly recommend this company.

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Treated with Dignity

Value for Money

Review from J W (Daughter of Client) published on 16 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How very lucky we were to find Dolphin Care.


Our communication started during lock down. My parents at the time were being supported by family on the Island. Unfortunately my family both had COVID and could not look after my Parents. I was desperate being 8 hours drive away. I rang dozens of care

companies who were not able to assist. Then I rang Dolphin the Manager was amazing. Although short of staff herself she volunteered to knock the door to see if any help was required. She was so kind.


It was not till a couple of years later that I needed to ask Dolphin for daily regular care. They have been amazing. They ensure that the client and the family are kept very up to date. They do all they can to support any extra requirements with care hours. They listen are kind and caring, and they always bring a smile.

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Review from Angela C (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If anyone is looking for a home care provider this is the company you should approach first. Dolphin Care is a small team of carers working to the highest standards to support not only the person needing care but the extended family too.
By being a small team you are guaranteed that the same people
visit week on week supporting your loved ones so that a good relationship is built up between client and caregiver.
They are happy to support and act as an advocate for other services ensuring that the correct equipment lifting aids and anything else is obtained.
I cannot fault the team or the service they provide.

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Treated with Dignity

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Review from Andy W (Husband of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dolphin provide home care for my wife, who has Alzheimer's. They cope very well with her condition. She is comfortable with them and well looked after. They are reliable and considerate of her needs. I would highly recommend them to others.

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Review from Z W (Daughter of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dolphin is a small local company who are very person-centered. This allows carers to build a rapport with the client and spend time getting to know them. They listen and take on board any queries or concerns, address them promptly and make allowances for the client's specific needs. They communicate
well and are flexible. My mother has dementia so we needed carers who were experienced and understanding of her condition. Dolphin provides this and attends to her personal care such as washing and dressing. I am anxious that mum is safe and well looked after because she is vulnerable and in an isolated position, but also because I'm an only child and live a long way away. I am reassured by the excellent service Dolphin provide, I trust them and have no hesitation recommending them highly to others. The manager in particular is brilliant and mum loves her.

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Review from Ruth H (Wife of Client) published on 15 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Dolphin Care they are reliable, caring and very efficient. Also, they are honest. My husband has Parkinson's and sometimes his feet do not move properly. They always know how to deal with this. As soon as a new carer comes they are told how to handle this. We have been
with them 4 years and have no complaints. If we have any problems I just ring and they are dealt with straight away. I could not manage without their help

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Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Dolphin Care (IOW) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Dolphin Care (IOW) Ltd is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dolphin Care (IOW) Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Dolphin Care (IOW) Ltd

What Type of Services does Dolphin Care (IOW) Ltd offer?

Dolphin Care (IOW) Ltd offers Home Care.

How many Carers does Dolphin Care (IOW) Ltd employ?

Dolphin Care (IOW) Ltd employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dolphin Care (IOW) Ltd to verify any information. View our terms and conditions. Dolphin Care (IOW) Ltd has an Basic Service - more info.