Excelcare Homecare is committed to helping each individual to enjoy an independent and fulfilled life, within the comfort and warmth of their own home. Services include both short visits and 24-hour complex care and support.
Compassionate and respectful team members, many of whom live in the local area, visit people in their own homes to support them with their care needs. The team can help with personal care, medication and mealtimes,...
Excelcare Homecare is committed to helping each individual to enjoy an independent and fulfilled life, within the comfort and warmth of their own home. Services include both short visits and 24-hour complex care and support.
Compassionate and respectful team members, many of whom live in the local area, visit people in their own homes to support them with their care needs. The team can help with personal care, medication and mealtimes, as well as friendly conversation, companionship and engaging in leisure activities at home and within the local community.
Where a family member is supporting a loved one as an unpaid carer, the kind-hearted team will work in partnership with them to provide both reassurance and time to focus on their own wellbeing and commitments.
Since 2000, the dedicated, trained and respectful team has delivered a variety of home care and domiciliary care and support to children and adults, within the London Boroughs of Tower Hamlets and Lewisham.
As a family-owned service, Excelcare Homecare offers skilled care with compassion and kindness. They understand that the work they do takes place in a person’s home, and with this in mind, they strive to always cater their care and support to each individual’s choices and preferences, whilst respecting how they choose to live.
The team's approach to care addresses each person’s needs, interests, tastes and preferences. For people approaching end of life, Excelcare Homecare is proud to offer care that is sensitive, high-quality and inclusive at all times.
Care Provided by Excelcare Homecare
Types of Home Care
Visiting Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £23.17
Contact Excelcare Homecare to get a personalised quote:
Fees are based on the individual's support requirements. Please contact our friendly team to discuss fees.
The price(s) shown are provided by the agency. Contact Excelcare Homecare for full pricing details and T&Cs.
Excelcare Homecare has a Review Score of 8.9 (8.859) out of 10, based on 4 reviews in the last 2 years. Over all time Excelcare Homecare has 12 reviews.
Review from Teresa M (Client / Service User) published on 16 April 2026 Submitted via Postal Card•
Overall Experience
Both my carers are very good. Very pleased with my service I received from Excel. Highly recommend.
Both my carers are very good. Very pleased with my service I received from Excel. Highly recommend.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A H (Client / Service User) published on 9 October 2025 Submitted via Postal Card•
Overall Experience
Carers very good. Reliable, friendly and trustworthy. Office staff very checks on me regularly.
Carers very good. Reliable, friendly and trustworthy. Office staff very checks on me regularly.
↩Reply from Heather Carter, Head of Homecare at Excelcare Homecare
Thank you so much for your positive review, we truly appreciate your kind feedback!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E G (Mother of Client) published on 31 March 2025 Submitted via Postal Card•
Overall Experience
We find the care agency and carers to be excellent. The carers provide high-quality care to my son and treat him with dignity and respect. The management at the care agency is approachable and works hard to make sure my son has appropriate care.
We find the care agency and carers to be excellent. The carers provide high-quality care to my son and treat him with dignity and respect. The management at the care agency is approachable and works hard to make sure my son has appropriate care.
↩Reply from Heather Carter, Head of Homecare at Excelcare Homecare
Thank you so much for your kind words and feedback, we are so pleased to hear you are happy with the care and support your son is receiving.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D M (Client / Service User) published on 12 February 2025 Submitted via Postal Card•
Overall Experience
I was treated very well. Queries were dealt with efficiently. Interviewer was actually paying attention to my questions.
I was treated very well. Queries were dealt with efficiently. Interviewer was actually paying attention to my questions.
Staff
Care / Support
Management
No Rating
Treated with Dignity
Value for Money
Review from W W (Daughter-in-law of Client) published on 9 September 2024 Submitted via Postal Card•
Overall Experience
I am very pleased with the care from all the carers and management. They are always willing to help and nothing is too much trouble. The management at Excellcare are always on the end of the phone with advice information and care and keeps me informed of any problems.
I am very pleased with the care from all the carers and management. They are always willing to help and nothing is too much trouble. The management at Excellcare are always on the end of the phone with advice information and care and keeps me informed of any problems.
↩Reply from Heather Carter, Head of Homecare at Excelcare Homecare
Thank you for this lovely review. We're so glad that you are happy with the carers, management and communication. Our customer's happiness are always our main priority.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jemma F (Daughter of Client) published on 16 August 2024 Submitted via Postal Card•
Overall Experience
Excelcare provide me with the reassurance that my mum is always given the best care in my absence. They help to accommodate all of my requests, which enables me to have respite and carry out tasks such as food shopping. The carers all do a great job!
They have a great relationship with Mum. They...
Excelcare provide me with the reassurance that my mum is always given the best care in my absence. They help to accommodate all of my requests, which enables me to have respite and carry out tasks such as food shopping. The carers all do a great job!
They have a great relationship with Mum. They treat her with dignity, care, respect and love.
↩Reply from Heather Carter, Head of Homecare at Excelcare Homecare
Thank you for your fantastic review of Excelcare Homecare. We greatly appreciate your comments and are delighted to hear your positive feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G P (Daughter of Client) published on 29 July 2024 Submitted via Postal Card•
Overall Experience
I would highly recommend Excelcare Homecare. The management and caring staff always go that extra mile to make sure your loved ones are cared for in a dignified and professional way. Always cheerful and positive, even in the most challenging situations (which is such a relief). I found the carers...
I would highly recommend Excelcare Homecare. The management and caring staff always go that extra mile to make sure your loved ones are cared for in a dignified and professional way. Always cheerful and positive, even in the most challenging situations (which is such a relief). I found the carers to be diligent, efficient and totally devoted to their profession, a pleasure to deal with and, most importantly, I feel totally reassured that Mum is in totally safe hands with the carers from Excelcare Homecare. Excellent!
↩Reply from Heather Carter, Head of Homecare at Excelcare Homecare
Many thanks for taking the time to review Excelcare, we appreciate your lovely words and five-star review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J E (Client / Service User) published on 31 May 2024 Submitted via Postal Card•
Overall Experience
I am glad of the opportunity to put in writing what excellent care your staff member has taken of me. Her axiom when she arrived was "This is teamwork" to help my recovery and it was. She performed her duties with dignity and sensitivity. She was supportive, understanding, and motivating when...
I am glad of the opportunity to put in writing what excellent care your staff member has taken of me. Her axiom when she arrived was "This is teamwork" to help my recovery and it was. She performed her duties with dignity and sensitivity. She was supportive, understanding, and motivating when necessary. The staff at the office were all so always available for backup, support and reassurance. I cannot convey enough how important your service is and how much I appreciate your high standards.
↩Reply from Heather Carter, Head of Homecare at Excelcare Homecare
Many thanks for your fantastic review of Excelcare Homecare, we really appreciate your comments and we are so pleased to hear your positive feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michelle L (Daughter-in-law of Client) published on 28 May 2024 Submitted via Postal Card•
Overall Experience
I am very happy with my carers they are my queens and Excelcare are great service provider.
I am very happy with my carers they are my queens and Excelcare are great service provider.
↩Reply from Heather Carter, Head of Homecare at Excelcare Homecare
Thank you so much for your kind words, we are very pleased you are happy with Excelcare.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A F (Mother of Client) published on 21 May 2024 Submitted via Postal Card•
Overall Experience
Reliable and great caring agency. Being able to adapt to different clients on a day-to-day basis while maintaining their great service.
Reliable and great caring agency. Being able to adapt to different clients on a day-to-day basis while maintaining their great service.
↩Reply from Heather Carter, Head of Homecare at Excelcare Homecare
Many thanks for taking the time to review Excelcare Homecare. We really appreciate your lovely comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N B (Daughter of Client) published on 9 May 2024 Submitted via Postal Card•
Overall Experience
Very good care service is very accessible and easy to contact.
Very good care service is very accessible and easy to contact.
↩Reply from Heather Carter, Head of Homecare at Excelcare Homecare
Thank you for taking the time to review Excelcare Homecare, we are pleased to read your positive feedback about your experience of using our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A A (Daughter of Client) published on 3 May 2024 Submitted via Postal Card•
Overall Experience
The carers are respectful of mum, and help out where they can. pleased that they will go beyond their care to ensure mum is taken care of nothing is too much trouble.
The carers are respectful of mum, and help out where they can. pleased that they will go beyond their care to ensure mum is taken care of nothing is too much trouble.
↩Reply from Heather Carter, Head of Homecare at Excelcare Homecare
Thank you for taking the time to review Excelcare Homecare, we are pleased to read your positive feedback about your experience of using our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 November 2017
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Excelcare Homecare.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Excelcare Homecare.
Accreditations
There are no accreditations posted yet for Excelcare Homecare.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Excelcare Homecare
How much does Excelcare Homecare cost?
The agency lists fees from £23.17 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Excelcare Homecare employ?
Excelcare Homecare employs 254 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Excelcare Homecare to verify any information. View our terms and conditions. Excelcare Homecare has an Enhanced Service -what an Enhanced Service includes.
