Excelcare Homecare

33 Narrow Street, Limehouse, London E14 8DP
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9.8 10 Reviews
  • Excelcare Homecare, London
Excelcare Homecare is committed to helping each individual to enjoy an independent and fulfilled life, within the comfort and warmth of their own home. Services include both short visits and 24-hour complex care and support.

Compassionate and respectful team members, many of whom live in the local area, visit people in their own homes to support them with their care needs. The team can help with personal care, medication and mealtimes, as well as friendly conversation, companionship and engaging in leisure activities at home and within the local community.

Where a family member is supporting a loved one as an unpaid carer, the kind-hearted team will work in partnership with them to provide both reassurance and time to focus on their own wellbeing and commitments.

Since 2000, the dedicated, trained and respectful team has delivered a variety of home care and domiciliary care and support to children and adults, within the London Boroughs of Tower Hamlets and Lewisham.

As a family-owned service, Excelcare Homecare offers skilled care with compassion and kindness. They understand that the work they do takes place in a person’s home, and with this in mind, they strive to always cater their care and support to each individual’s choices and preferences, whilst respecting how they choose to live.

The team's approach to care addresses each person’s needs, interests, tastes and preferences. For people approaching end of life, Excelcare Homecare is proud to offer care that is sensitive, high-quality and inclusive at all times.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Fees are based on the individual's support requirements. Please contact our friendly team to discuss fees.

Good to Know

Owner

  • Excelcare (Home Care Division) Ltd

Person in charge

  • Heather Carter (Head of Homecare)

Excelcare Homecare Reviews (10)

9.8

Excelcare Homecare has a Review Score of 9.8 (9.797) out of 10, based on 10 reviews in the last 2 years.
Over all time Excelcare Homecare has 10 reviews.

Overall Experience
  • 9
  • 1
  • 0
  • 0
  • 0
Date Published
  • 10
  • 1
  • 2
  • 10
  • 0
Reviewer Connection to Excelcare Homecare
  • 4
  • 2
  • 2
  • 2
Total of 10, showing 1-10
Review from E G (Mother of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the care agency and carers to be excellent. The carers provide high-quality care to my son and treat him with dignity and respect. The management at the care agency is approachable and works hard to make sure my son has appropriate care.
Reply from Heather Carter, Head of Homecare at Excelcare Homecare

Thank you so much for your kind words and feedback, we are so pleased to hear you are happy with the care and support your son is receiving.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D M (Client) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was treated very well. Queries were dealt with efficiently. Interviewer was actually paying attention to my questions.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W W (Daughter-in-law of Client) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care from all the carers and management. They are always willing to help and nothing is too much trouble. The management at Excellcare are always on the end of the phone with advice information and care and keeps me informed of any problems.
Reply from Heather Carter, Head of Homecare at Excelcare Homecare

Thank you for this lovely review. We're so glad that you are happy with the carers, management and communication. Our customer's happiness are always our main priority.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jemma F (Daughter of Client) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excelcare provide me with the reassurance that my mum is always given the best care in my absence.
They help to accommodate all of my requests, which enables me to have respite and carry out tasks such as food shopping.
The carers all do a great job!
They have a great relationship with Mum. They
treat her with dignity, care, respect and love.
Reply from Heather Carter, Head of Homecare at Excelcare Homecare

Thank you for your fantastic review of Excelcare Homecare. We greatly appreciate your comments and are delighted to hear your positive feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G P (Daughter of Client) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Excelcare Homecare. The management and caring staff always go that extra mile to make sure your loved ones are cared for in a dignified and professional way. Always cheerful and positive, even in the most challenging situations (which is such a relief). I found the carers to
be diligent, efficient and totally devoted to their profession, a pleasure to deal with and, most importantly, I feel totally reassured that Mum is in totally safe hands with the carers from Excelcare Homecare. Excellent!
Reply from Heather Carter, Head of Homecare at Excelcare Homecare

Many thanks for taking the time to review Excelcare, we appreciate your lovely words and five-star review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J E (Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am glad of the opportunity to put in writing what excellent care your staff member has taken of me. Her axiom when she arrived was "This is teamwork" to help my recovery and it was. She performed her duties with dignity and sensitivity. She was supportive, understanding, and motivating when necessary.
The staff at the office were all so always available for backup, support and reassurance. I cannot convey enough how important your service is and how much I appreciate your high standards.
Reply from Heather Carter, Head of Homecare at Excelcare Homecare

Many thanks for your fantastic review of Excelcare Homecare, we really appreciate your comments and we are so pleased to hear your positive feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michelle L (Daughter-in-law of Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my carers they are my queens and Excelcare are great service provider.
Reply from Heather Carter, Head of Homecare at Excelcare Homecare

Thank you so much for your kind words, we are very pleased you are happy with Excelcare.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A F (Mother of Client) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable and great caring agency. Being able to adapt to different clients on a day-to-day basis while maintaining their great service.
Reply from Heather Carter, Head of Homecare at Excelcare Homecare

Many thanks for taking the time to review Excelcare Homecare. We really appreciate your lovely comments.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N B (Daughter of Client) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care service is very accessible and easy to contact.
Reply from Heather Carter, Head of Homecare at Excelcare Homecare

Thank you for taking the time to review Excelcare Homecare, we are pleased to read your positive feedback about your experience of using our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A A (Daughter of Client) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are respectful of mum, and help out where they can. pleased that they will go beyond their care to ensure mum is taken care of nothing is too much trouble.
Reply from Heather Carter, Head of Homecare at Excelcare Homecare

Thank you for taking the time to review Excelcare Homecare, we are pleased to read your positive feedback about your experience of using our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Excelcare Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.797 for Excelcare Homecare is calculated as follows: ( (51 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 59 Ratings = 4.797
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Excelcare Homecare is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Nov 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Excelcare Homecare

What Type of Services does Excelcare Homecare offer?

Excelcare Homecare offers Home Care.

How many Carers does Excelcare Homecare employ?

Excelcare Homecare employs 254 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Excelcare Homecare to verify any information. View our terms and conditions. Excelcare Homecare has an Enhanced Service - more info.