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Glasgow City Council, Social Work Services, Home Care Service

100 Borron Street, Glasgow, Glasgow City G4 9XE
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Care Provided by Glasgow City Council, Social Work Services, Home Care Service

Contract Durations

  • Ongoing / Long Term

Good to Know

Owner

  • Glasgow City Council
  • Local Authority Owned

Person in charge

  • Yvonne Rice (Manager)
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Glasgow City Council, Social Work Services, Home Care Service Reviews (3)

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Over all time Glasgow City Council, Social Work Services, Home Care Service has 3 reviews.

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Showing 3 reviews matching selected criteria
Review from John S (Son of Client) published on 12 September 2023 Submitted via Website
Overall Experience
Big thanks and praise to all the home care staff who have looked after my mother for the last 6 months. Total professionals, great care and attention, attentive to my mother's needs and provided a warm and comforting service.
Great individuals and team. Council Leaders and the Government need to respect and invest in the staff and service.

Thank you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison M (Daughter of Client) published on 31 May 2023 Submitted via Website
Overall Experience

Had to get the out of hours GP and District Nurses out to my 90 year old mother last night. I just want to say a big thank you for helping. You helped and made her so much more comfortable and services like this seem to get very little praise you only hear of them being criticised. Thank you again for your help.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C M (Friend of Client) published on 23 January 2023 Submitted via Website
Overall Experience

Yet again start of a new year, no continuity of care over the weekend. Leaving my friend unsettled. To the extent, she called the police. Saying they're strange people coming in and out of my house. As three different carers in on the one day. During the week have no issues. Same carer morning and lunch, then other carer tea and tuck. When we first had the services my friend had a girl for all 4 visits on a Saturday and a Sunday. This is not the staff involved fault, this has been going on for 3 years. Cant retain staff at weekends, they have no plan of action. No continuity of service at the weekends for my friend. If there was a section for the weekend, I would have to put poor service.

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Care / Support
Management
Treated with Dignity
Value for Money
No Rating

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 13 June 2023
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our leadership?
    Good

    (4)

  • How good is our staff team?
    Good

    (4)

  • How well is care and support planned?
    Good

    (4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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