Guild Care Home Care

Methold House, North Street, Guild Care, Worthing BN11 1DU

Owner : Guild Care

Person in charge: Jo Tocher (Manager)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Registered Charity Number: 1044658

Provides Carers directly to the general public: Yes

Number of Carers: 115

Fees Guide: From £13.20 (domestic) £17.10 (personal)

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Cleaning Service • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands

Latest Care Quality Commission* Report on Guild Care Home Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Guild Care Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Guild Care Home Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.278 for Guild Care Home Care is calculated as follows: ( (36 Excellents x 5) + (21 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 72 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Guild Care Home Care is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Guild Care Home Care has a Review Score of 9.3 (9.278) from 12 Reviews

Average Ratings

  • Excellent
    5
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Guild Care Home Care?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Guild Care Home Care

  • Client / Service User
    6
  • Daughter of Client/Service User
    3
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

The service overall is good. Sometimes the rota says "Carer to be advised" but I'm never subsequently advised so I have to ring up. I'm unable to compare to there companies as I have never used another company.

How likely would you be to recommend Guild Care Home Care? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.7 out of 5

Samantha Philpott, Head of Communications and Marketing at Guild Care Home Care responded to this review on 16 Feb 2018:

Thank you for your review we are glad that are satisfied with our service. We are currently reviewing our rostering systems to ensure that customers get the right information on their visits and are advised of any changes. We have recently contacted all our customers about our extended office opening hours and commitment to improve communication and rostering.

I am very happy with all my care.

How likely would you be to recommend Guild Care Home Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Staff that visit my mother are lovely, kind and friendly.
The management side is hard to get hold of, dates of visits are often muddled and it is almost impossible to pay as there is never anyone in the accounts department and never call back, although I leave messages. That's fine I just get to keep my money longer!

How likely would you be to recommend Guild Care Home Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

Samantha Philpott, Head of Communications and Marketing at Guild Care Home Care responded to this review on 16 Feb 2018:

Thank you for your review we are glad that you find our staff kind and friendly. We are currently reviewing our management processes and rostering systems to ensure that customers get the right information on their visits and are advised of any changes. We have recently contacted all our customers about our extended office opening hours and commitment to improve communication and rostering.

It was very reassuring to me in the knowledge that my dad would be receiving regular visits by a person who would give him a hand every day with his regular activities as his health deteriorates. He greatly enjoys the brief company this brings.
My only concern, however, is that one particular carer just gets to know dad on a more personal level and then this person is changed for someone different and small differences occur which is not ideal.

How likely would you be to recommend Guild Care Home Care? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

The carers are lovely and caring. They take very good care of you. If need be they get help.

How likely would you be to recommend Guild Care Home Care? Extremely Likely

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Care / Support

Management

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Value for Money

Average Rating:   5 out of 5

We have had experience of Guild Care service through my wife's late sister and now we are renewing that experience with my wife.
Some of our efficient and friendly carers remember her late sister with affection. All have become friends visiting us three times a day, treating my wife with great care and kindness.
In all our contacts - mostly by telephone - with office staff, we have met the same, cheerful helpfulness. We have benefitted from good advice from all. Guild Care have mastered the art of service with a smile.

How likely would you be to recommend Guild Care Home Care? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Okay Good.

How likely would you be to recommend Guild Care Home Care? Likely

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Average Rating:   3.5 out of 5

I've been helped by Guild Care for nearly 10 years and have found them reliable, friendly and efficient. Their holiday and illnesses have always made me disturbed but to my surprise, their substitutes have always comforted me.

How likely would you be to recommend Guild Care Home Care? Extremely Likely

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Care / Support

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Value for Money

Average Rating:   4 out of 5

On behalf of my mother who has dementia, we use home care and day care centre services provided by Guild Care. For home care, the carers arrive at the expected time and are extremely courteous and create a good rapport with our mother.
For daycare centre again the Guild Care staff are very welcoming and inclusive and create an enjoyable day for mother, who also says the food/lunch is very nice.

How likely would you be to recommend Guild Care Home Care? Extremely Likely

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Treated with Dignity

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Average Rating:   3.7 out of 5

I find the carer who comes to me each week to be very friendly and very caring in her job.

How likely would you be to recommend Guild Care Home Care? Extremely Likely

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Care / Support

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Average Rating:   5 out of 5

Personal care done well but occasionally rushed. Shopping carried out efficiently. Most carers clean, tidy and polite.

How likely would you be to recommend Guild Care Home Care? Neither Unlikely or Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3 out of 5

Excellent service by the girls/office staff. Cannot fault the lovely care we are able to get for our mother.

How likely would you be to recommend Guild Care Home Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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