Guild Care Home Care Service

30-36 Portland Road, Worthing BN11 1QN
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9.6 25 Reviews
  • Guild Care Home Care Service, Worthing
When everyday tasks become more difficult, having a local team that provides reliable and compassionate care can make all the difference. The Home Care service by Guild Care delivers personalised assistance tailored to each individual’s needs, helping people maintain their independence and quality of life at home.

The care team supports a wide range of needs, from personal care such as help with dressing and bathing, to practical tasks like meal preparation and household chores. Beyond the practical, the service also provides companionship and emotional support, creating a warm and welcoming experience for clients.

The carers take time to build strong relationships with the people they support, learning preferences and routines to offer truly person-centred care. This approach helps reduce feelings of loneliness while promoting dignity and wellbeing.

Flexible care plans can be adapted as needs change, ensuring that support remains appropriate and responsive. Whether it is a short-term arrangement or ongoing assistance, the service aims to make daily life easier and more enjoyable.

Based in Worthing, the Home Care service covers surrounding areas including East Preston, Shoreham and Lancing. Those interested in learning more or discussing personalised support options are encouraged to get in contact with the Home Care team.

Care Provided by Guild Care Home Care Service

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30.76 – £62.29

These prices are only a guideline, please contact Guild Care Home Care Service to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Guild Care

Person in Charge

  • Lacey Thomas (Head of Home Care)

Guild Care Home Care Service Reviews (25)

9.6

Guild Care Home Care Service has a Review Score of 9.6 (9.645) out of 10, based on 13 reviews in the last 2 years.
Over all time Guild Care Home Care Service has 25 reviews.

Overall Experience
  • 16
  • 8
  • 1
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Date Published
  • 25
  • 3
  • 5
  • 13
  • 12
Reviewer Connection to Guild Care Home Care Service
  • 13
  • 6
  • 3
  • 1
  • 1
  • 1
Total of 25, showing 1-20
Review from J B (Client) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Representative was very helpful and treated me with respect and understanding.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your kind review. We're so pleased to hear that our representative was able to assist you with respect and understanding. We always strive to provide compassionate,…read more
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Review from Jackie W (Wife of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise them enough for looking after my husband who needs two cares Four times a day. There care and kindness is excellent and will always do there best to accommodate where they can. They always come in with a smile on there faces, they brighten up my husbands day mind you he always
makes them laugh with his silly jokes.I certainly would recommend Guild Care to anyone who needs care.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your wonderful review. We are delighted to hear that your husband has received such excellent care and that our team has been able to brighten his day. It's incredibly rewarding…read more
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Review from Victoria R (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Guildcare always delivers the highest standards of care. The staff are so patient and caring, nothing is a problem, they are always there with a kind heart and solutions to any additional care needs your relatives might have.
Thank you Guildcare- we don't know where we'd be without you!
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your lovely review. We're so pleased to hear that you feel your mother-in-law is receiving such a high standard of care from our team. It means a great deal to know that our…read more
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Review from Leah H (Friend of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers that I met were very kind and caring. They were particularly patient in dealing with the needs of my friend, really supportive with some of his more challenging habits and they obviously built up a good relationship with him, enabling him to stay in his home as long as possible, this
would not have been possible without the qualities of kindness, care, compassion and patience, consistent with all members of the homecare team.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your kind and thoughtful review of Guild Care's Home Care service. We're so pleased to hear that our carers were not only kind and compassionate but also built such a strong and…read more
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Review from D C (Daughter of Client) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers were reliable, friendly, competent and intelligent. My mother ( the client) liked them and all the family members felt supported too. The carers were occasionally delayed, as is inevitable in the job, but never failed to turn up.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your thoughtful feedback about Guild Care. We are so pleased to hear that our carers were reliable, friendly and supportive for both your mother and your family. It's truly…read more
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Review from S S (Daughter of Client) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are grateful for all of the care & support that dad received at home over the past couple of months. Everyone that we dealt with at Guild Care Home Care Service, whether it be in person, on the phone or via email has been kind & caring.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your wonderful feedback about Guild Care. We are truly grateful to have had the opportunity to care for your dad and to hear that you found our team to be kind and caring. It's…read more
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Review from J L (Client) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by the care and courtesy and look forward to their visits.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your lovely feedback about Guild Care. We are delighted to hear that you've been impressed by the care and courtesy shown by our team. It's heartening to know that you look…read more
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Review from David C (Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Guild Care provided excellent care for my wife before she died. They now provide me with 'virtual family' care from carers who have become old and valued friends. I look forward to their daily visits. I would recommend them without hesitation.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your kind words about Guild Care. We feel truly honoured to have cared for your wife, and it's wonderful to hear that you continue to feel supported by our team. It's lovely to…read more
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Review from S S (Client) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Guild Home Care have always been cooperative and supportive to me as a client. The carers are caring and helpful and very positive.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you for your kind words about Guild Care Home Care Service. I'm delighted to hear that you've found our team to be cooperative and supportive throughout your time with us. It's wonderful to know…read more
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Review from A S (Client) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very positive and helpful carers and also others on different days.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you for your kind words about Guild Care Home Care Service. I'm delighted to hear that you've had such a positive experience with our carers, even when different team members are supporting you…read more
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Review from S J (Client) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers come to my home every morning at 9 am to assist me with my medication. I find them helpful and caring.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you for taking the time to share your experience with Guild Care Home Care Service. I'm so pleased to hear that our carers have been consistently helpful and caring during their visits each…read more
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Review from Linda G (Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Guild Care was my obvious choice due to the good reputation it held. I have not been disappointed over the five years they have supported me. Once I had settled into their care system I began to have a fairly regular carer. Their support enables me to be as independent as possible. The carers are well
trained which means they understand not only my personal care but treat me with friendship and respect. I look forward to their visits each day.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your wonderful review of Guild Care Home Care Service. I'm thrilled to hear that our team has supported you so well over the past five years, helping you maintain your…read more
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Review from T G (Wife of Client) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been using Guild Care Home Care Service for just over one month. I would like to say that the care shown to my husband has been very good, both in the help he has received and the dignity he has been shown. All carers have been very kind and have drawn him out and got him talking about his love
of music, photography and his dogs.
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for sharing your experience with Guild Care Home Care Service. I'm thrilled to hear that, in just over a month, our team has made such a positive impact on your husband's life. It's…read more
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Review from A W (Client) published on 16 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service overall is good. Sometimes the rota says "Carer to be advised" but I'm never subsequently advised so I have to ring up. I'm unable to compare to there companies as I have never used another company.
Reply from Samantha Philpott, Head of Communications and Marketing at Guild Care Home Care Service
Thank you for your review we are glad that are satisfied with our service. We are currently reviewing our rostering systems to ensure that customers get the right information on their visits and are…read more
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Review from H C (Daughter of Client) published on 16 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff that visit my mother are lovely, kind and friendly.
The management side is hard to get hold of, dates of visits are often muddled and it is almost impossible to pay as there is never anyone in the accounts department and never call back, although I leave messages. That's fine I just get to keep
my money longer!
Reply from Samantha Philpott, Head of Communications and Marketing at Guild Care Home Care Service
Thank you for your review we are glad that you find our staff kind and friendly. We are currently reviewing our management processes and rostering systems to ensure that customers get the right…read more
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Review from Jenny R (Wife of Client) published on 16 February 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Personal care done well but occasionally rushed. Shopping carried out efficiently. Most carers clean, tidy and polite.
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Review from Donald H (Son of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very reassuring to me in the knowledge that my dad would be receiving regular visits by a person who would give him a hand every day with his regular activities as his health deteriorates. He greatly enjoys the brief company this brings.
My only concern, however, is that one particular carer
just gets to know dad on a more personal level and then this person is changed for someone different and small differences occur which is not ideal.
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Review from M F (Daughter of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On behalf of my mother who has dementia, we use home care and day care centre services provided by Guild Care. For home care, the carers arrive at the expected time and are extremely courteous and create a good rapport with our mother.
For daycare centre again the Guild Care staff are very welcoming
and inclusive and create an enjoyable day for mother, who also says the food/lunch is very nice.
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Review from M G (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carer who comes to me each week to be very friendly and very caring in her job.
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Review from Edward J (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are lovely and caring. They take very good care of you. If need be they get help.
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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Guild Care Home Care Service is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.645 for Guild Care Home Care Service is calculated as follows: ( (50 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.645
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guild Care Home Care Service is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (5)

Lacey

Lacey

Job Title: Head of Home Care

Hi, I’m Lacey and I’m proud to lead Guild Care’s Home Care service. I’ve worked in Health and Social Care for over 20 years and have a real passion for helping people live independently in their own homes.


After moving from Wales in 2017, I was lucky to find this wonderful charity and quickly knew it was where I wanted to be. I spent three years as Registered Manager before stepping into my current role as Head of Home Care.


We’re proud to offer a service that’s not only high quality but also genuinely caring. I’m supported by an experienced and dedicated team who go the extra mile every day. With a strong understanding of CQC standards and a shared commitment to person-centred care, we’re here to make a real difference to the lives of the people we support.

Kate

Kate

Job Title: Care Coordinator

Hi, I’m Kate, and I’m one of the Care Coordinators here at Guild Care. I bring 25 years of experience in the care sector to my role and still find it just as rewarding as when I first started.


My role involves making sure each person’s care is tailored to their needs and that visits are arranged at times that suit them best. It’s important to me that every client feels valued and supported.


Knowing I can help make someone’s day that little bit easier or brighter is what I love most about what I do.

Gemma

Gemma

Job Title: Care Coordinator

Hi, I’m Gemma and I’m proud to be one of the Care Coordinators at Guild Care. I’ve worked in the care sector for around three years and love being part of a team that truly makes a difference.


My role is all about making sure every client receives their care calls on time and that their needs are always met. I really enjoy supporting both clients and staff and feel at my best when I’m helping others.


Since joining Guild Care in July 2024, I’ve felt lucky to work alongside such a dedicated team, delivering high quality care across Worthing and the surrounding area.

Lulu

Lulu

Job Title: Domiciliary Care Coordinator

Hi, I’m Lulu and I’ve been part of the Guild Care Home Care team since July 2002. I came from a completely different background and had never worked in care before, but joining this incredible team has been one of the most rewarding experiences of my life.


In my role as a Care Coordinator, I support clients and colleagues in lots of different ways. I carry out new needs assessments, risk evaluations, and medication and manual handling assessments. I also help ensure our brilliant care workers feel confident and competent in areas such as medication and manual handling.


No two days are ever the same, but the support and dedication of the team make every challenge worthwhile. I’ve seen so much positive change over the years and feel proud to have been part of Guild Care’s journey for more than two decades.

Frankie

Frankie Harris

Job Title: Care Compliance Officer

Hi, I’m Frankie, and I’ve been part of the Guild Care family for over 15 years. I started my journey as a Care Assistant, working my way up to Care Supervisor and Senior, and have had the pleasure of supporting residents across three of our homes.


I’m now Guild Care’s Care Compliance Officer and have been in this role for the past 18 months. More recently, I’ve had the opportunity to join the Home Care team two days a week, helping to support compliance, oversee care plans, and ensure all documentation is up to standard.


My time with the Home Care team has been incredibly positive. We work closely together and are supported by a brilliant leader. Most importantly, everything we do is centred around the people we care for, making sure we’re always delivering high-quality, person-centred care.

Frequently Asked Questions about Guild Care Home Care Service

What Type of Services does Guild Care Home Care Service offer?

Guild Care Home Care Service offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guild Care Home Care Service to verify any information. View our terms and conditions. Guild Care Home Care Service has an Enhanced Service - more info.