Guild Care Home Care Service

30-36 Portland Road, Worthing BN11 1QN
Review Us
9.7 23 Reviews
  • Guild Care Home Care Service, Worthing
When everyday tasks become more difficult, having a local team that provides reliable and compassionate care can make all the difference. The Home Care service by Guild Care delivers personalised assistance tailored to each individual’s needs, helping people maintain their independence and quality of life at home.

The care team supports a wide range of needs, from personal care such as help with dressing and bathing, to practical tasks like meal preparation and household chores. Beyond the practical, the service also provides companionship and emotional support, creating a warm and welcoming experience for clients.

The carers take time to build strong relationships with the people they support, learning preferences and routines to offer truly person-centred care. This approach helps reduce feelings of loneliness while promoting dignity and wellbeing.

Flexible care plans can be adapted as needs change, ensuring that support remains appropriate and responsive. Whether it is a short-term arrangement or ongoing assistance, the service aims to make daily life easier and more enjoyable.

Based in Worthing, the Home Care service covers surrounding areas including East Preston, Shoreham and Lancing. Those interested in learning more or discussing personalised support options are encouraged to get in contact with the Home Care team.

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30.76 – £62.29

These prices are only a guideline, please contact Guild Care Home Care Service to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Guild Care

Person in charge

  • Lacey Thomas (Head of Home Care)

Guild Care Home Care Service Reviews (23)

9.7

Guild Care Home Care Service has a Review Score of 9.7 (9.672) out of 10, based on 11 reviews in the last 2 years.
Over all time Guild Care Home Care Service has 23 reviews.

Overall Experience
  • 15
  • 7
  • 1
  • 0
  • 0
Date Published
  • 23
  • 2
  • 4
  • 11
  • 12
Reviewer Connection to Guild Care Home Care Service
  • 12
  • 6
  • 2
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from K G (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all my care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David C (Husband of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had experience of Guild Care service through my wife's late sister and now we are renewing that experience with my wife.
Some of our efficient and friendly carers remember her late sister with affection. All have become friends visiting us three times a day, treating my wife with great care
and kindness.
In all our contacts - mostly by telephone - with office staff, we have met the same, cheerful helpfulness. We have benefitted from good advice from all. Guild Care have mastered the art of service with a smile.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janis H (Daughter of Client) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service by the girls/office staff. Cannot fault the lovely care we are able to get for our mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Guild Care Home Care Service is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Guild Care Home Care Service is calculated as follows: ( (44 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 64 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guild Care Home Care Service is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (5)

Lacey

Lacey

Job Title: Head of Home Care

Hi, I’m Lacey and I’m proud to lead Guild Care’s Home Care service. I’ve worked in Health and Social Care for over 20 years and have a real passion for helping people live independently in their own homes.


After moving from Wales in 2017, I was lucky to find this wonderful charity and quickly knew it was where I wanted to be. I spent three years as Registered Manager before stepping into my current role as Head of Home Care.


We’re proud to offer a service that’s not only high quality but also genuinely caring. I’m supported by an experienced and dedicated team who go the extra mile every day. With a strong understanding of CQC standards and a shared commitment to person-centred care, we’re here to make a real difference to the lives of the people we support.

Kate

Kate

Job Title: Care Coordinator

Hi, I’m Kate, and I’m one of the Care Coordinators here at Guild Care. I bring 25 years of experience in the care sector to my role and still find it just as rewarding as when I first started.


My role involves making sure each person’s care is tailored to their needs and that visits are arranged at times that suit them best. It’s important to me that every client feels valued and supported.


Knowing I can help make someone’s day that little bit easier or brighter is what I love most about what I do.

Gemma

Gemma

Job Title: Care Coordinator

Hi, I’m Gemma and I’m proud to be one of the Care Coordinators at Guild Care. I’ve worked in the care sector for around three years and love being part of a team that truly makes a difference.


My role is all about making sure every client receives their care calls on time and that their needs are always met. I really enjoy supporting both clients and staff and feel at my best when I’m helping others.


Since joining Guild Care in July 2024, I’ve felt lucky to work alongside such a dedicated team, delivering high quality care across Worthing and the surrounding area.

Lulu

Lulu

Job Title: Domiciliary Care Coordinator

Hi, I’m Lulu and I’ve been part of the Guild Care Home Care team since July 2002. I came from a completely different background and had never worked in care before, but joining this incredible team has been one of the most rewarding experiences of my life.


In my role as a Care Coordinator, I support clients and colleagues in lots of different ways. I carry out new needs assessments, risk evaluations, and medication and manual handling assessments. I also help ensure our brilliant care workers feel confident and competent in areas such as medication and manual handling.


No two days are ever the same, but the support and dedication of the team make every challenge worthwhile. I’ve seen so much positive change over the years and feel proud to have been part of Guild Care’s journey for more than two decades.

Frankie

Frankie Harris

Job Title: Care Compliance Officer

Hi, I’m Frankie, and I’ve been part of the Guild Care family for over 15 years. I started my journey as a Care Assistant, working my way up to Care Supervisor and Senior, and have had the pleasure of supporting residents across three of our homes.


I’m now Guild Care’s Care Compliance Officer and have been in this role for the past 18 months. More recently, I’ve had the opportunity to join the Home Care team two days a week, helping to support compliance, oversee care plans, and ensure all documentation is up to standard.


My time with the Home Care team has been incredibly positive. We work closely together and are supported by a brilliant leader. Most importantly, everything we do is centred around the people we care for, making sure we’re always delivering high-quality, person-centred care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guild Care Home Care Service to verify any information. View our terms and conditions. Guild Care Home Care Service has an Enhanced Service - more info.