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River Exe Healthcare (Exmouth)

34 Danby Terrace, Exmouth, Devon EX8 1QS
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River Exe Healthcare (Exmouth), Exmouth
River Exe Healthcare (Exmouth), Exmouth
River Exe Healthcare (Exmouth), Exmouth

River Exe Healthcare is a trusted, family-run care provider that has been supporting people since 1986. The team provides high-quality, flexible home care tailored to each person, helping people remain safe, comfortable and well supported in their own homes.

Across East Devon, including Exmouth, Budleigh Salterton, Cullompton, Honiton, Ottery St Mary, Sidmouth, Axminster, Dunkeswell and the surrounding areas, River Exe Healthcare works closely with individuals and families to create care that...  

Care Provided by River Exe Healthcare (Exmouth)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting CareFrom £38.58N/A
Weekly Live-in CareFrom £1,500N/A

All care fees are tailored to the individual. Whether you need hourly home care or live-in care, the final cost will depend on the level of support required, how often care is needed, and the complexity of the care package. We will always provide clear information before care begins, so families can make informed decisions with confidence.

Contact River Exe Healthcare (Exmouth) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Abi Hooper(Service Manager)

River Exe Healthcare (Exmouth) Reviews (7)

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8.2

River Exe Healthcare (Exmouth) has a Review Score of 8.2 (8.174) out of 10, based on 4 reviews in the last 2 years. Over all time River Exe Healthcare (Exmouth) has 7 reviews.

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Review from M B (Client / Service User) published on 26 June 2026 Submitted via Postal Card•
Overall Experience

The care provided is not up to the standard one would expect. No continuity, 28 different carers in 2 months. Some are excellent, some why do they even bother to come through the front door. Communication is very poor. Some have no initiative. Some have limited knowledge of the English language. Staff have NOT followed requests set out in the contract. Some carers don't carry out constant requests from client.

↩Reply from Chloe May, Deputy Manager at River Exe Healthcare (Exmouth)
Thank you for taking the time to share your feedback. I am sorry to hear that your experience has not met the standard we would want for you.

We take concerns about continuity, communication and care delivery very seriously, and I understand how important it is to feel listened to and supported by...  

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Review from Tracey C (Client / Service User) published on 19 June 2026 Submitted via Postal Card•
Overall Experience

Totally happy with my care.

↩Reply from Abi, Service Manager at River Exe Healthcare (Exmouth)

Thank you for taking the time to provide the team a review, brilliant to hear you are really happy with our team!

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Management
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Value for Money
Review from Andrew S (Son of Client) published on 26 May 2026 Submitted via Website•
Overall Experience

I cannot thank River Exe Healthcare enough for the outstanding care they have given my mum, who suffers from dementia. Chloe and the whole team have been amazing during a very difficult time for our family. The carers visit morning and evening and adapted the evening visits to help stop mum wandering out at night when she becomes confused about the time. They have also pushed the council when extra support has been needed and always acted in mum's best interests. What stands out most is how much they genuinely care. Staff have even gone above and beyond outside working hours, bringing mum safely home after seeing her walking into town late at night. They are now helping us work with the council to arrange residential care due to the risks associated with mum's condition. Their kindness, professionalism and support have been invaluable. I would highly recommend River Exe Healthcare.

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Review from T D (Relative of Client) published on 26 May 2026 Submitted via Website•
Overall Experience

Overall I am very happy with River Exe Health. A family member is being looked after by them and I am the main contact for all the communication. They have been very good at letting me know of any issues or things that need to be resolved. They are a very professional and organised company.

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No Rating
Review from M C (Daughter-in-law of Client) published on 3 July 2024 Submitted via Website•
Overall Experience
Always kept informed and made aware of any problems. The office are quick to answer and extremely helpful.

When I needed extra care for my mother-in-law it was quickly and easily arranged. Giving me and her peace of mind.

↩Reply from Charlotte, Operations Manager at River Exe Healthcare (Exmouth)

Thank you so much for taking the time to leave us a review, it really means a lot to us. We are so pleased we are able to be there for you and your family and this time.

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Treated with Dignity
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Review from B H (Client / Service User) published on 11 January 2024 Submitted via Postal Card•
Overall Experience

Satisfied.

↩Reply from Charlotte, Registered Manager at River Exe Healthcare (Exmouth)

Thank you for taking the time to write us such a lovely review. I will pass on to all the members of the team.

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Management
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Review from Mary P (Client / Service User) published on 10 August 2023 Submitted via Postal Card•
Overall Experience

Very satisfactory all round.

↩Reply from Charlotte, Registered Manager at River Exe Healthcare (Exmouth)

Thank you for taking the time to write us such a lovely review. I will pass on to all the members of the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 March 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for River Exe Healthcare (Exmouth).

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for River Exe Healthcare (Exmouth).

Accreditations

There are no accreditations posted yet for River Exe Healthcare (Exmouth).

Meet the Team (2)

Charlotte Thomas
Charlotte ThomasJob Title:Operations ManagerJoined: 2022

Charlotte is a registered nurse with over 13 years of experience across acute and community care settings. This clinical background gives her a strong understanding of the needs of both clients and care teams.

As Operations Manager, Charlotte oversees the organisation as a whole, supporting its continued growth while helping to maintain high standards across every area of care. She works closely with a dedicated team to make sure services are safe, responsive and centred around each person’s needs.

Charlotte is passionate about health and social care and is committed to making a positive difference through the quality of care River Exe Healthcare provides. She also plays an important role in building strong, trusted relationships with commissioners and partner organisations.

Abi Hooper
Abi HooperJob Title:Service ManagerJoined: 2013

Abi began her journey with the company in March 2013, starting as a community carer when the organisation was known as Helping Hands. Since then, she has continued to grow her knowledge, skills and experience, progressing through different roles within the company.

She is currently completing her Level 5 Diploma in Health and Social Care, further strengthening her understanding of the sector and her ability to support both clients and care teams.

Abi’s day-to-day role is varied and fast-paced, which is something she really enjoys. In 2022, she spent time as Acting Registered Manager, gaining valuable experience in the running of the service. She has recently been promoted to Service Manager, where she supports Charlotte in overseeing all offices.

Abi works closely with teams both in the office and out in the community. She values being approachable and involved, and is proud to have an open-door approach for colleagues who need support, guidance or simply someone to talk to.

Frequently Asked Questions about River Exe Healthcare (Exmouth)

How many Carers does River Exe Healthcare (Exmouth) employ?

River Exe Healthcare (Exmouth) employs 88 carers.

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