Group Review Score(the average from all locations with a review score)
Home Care Providers Owned by River Exe Healthcare
River Exe Healthcare provides dignified and professional home care services across Exmouth and South East Cornwall, including Launceston, Saltash, Liskeard, and surrounding areas.
The team offers expert home care support for complex conditions, including physical disabilities, mental health needs, learning difficulties, dementia, and end-of-life care.
In addition to specialist support, services also include:
- Personal Care – Assistance with washing, dressing, bathing, and medication management.
- Companionship Care – Helping to combat loneliness and...
River Exe Healthcare provides dignified and professional home care services across Exmouth and South East Cornwall, including Launceston, Saltash, Liskeard, and surrounding areas.
The team offers expert home care support for complex conditions, including physical disabilities, mental health needs, learning difficulties, dementia, and end-of-life care.
In addition to specialist support, services also include:
- Personal Care – Assistance with washing, dressing, bathing, and medication management.
- Companionship Care – Helping to combat loneliness and provide emotional support.
- Respite Care – Supporting family carers with short-term relief.
- Help Attending Appointments – Assistance with travel and support at medical or social appointments.
River Exe Healthcare is dedicated to providing person-centred care, ensuring individuals can remain safe, comfortable, and independent in their own homes.
River Exe Healthcare Locations (2)
Loading...
2 Home Care Providers owned by River Exe Healthcare
"River Exe Healthcare (Launceston) are my second carers, I have been very impressed with every carer, they have been a great help to my..."Read all 4 reviews
River Exe Healthcare provides compassionate and reliable home care across South East Cornwall, including Launceston, Saltash, Liskeard, and surrounding areas.
The experienced and professional team... Read more
"I cannot thank River Exe Healthcare enough for the outstanding care they have given my mum, who suffers from dementia. Chloe and the whole..."Read all 7 reviews
River Exe Healthcare is a trusted, family-run care provider that has been supporting people since 1986. The team provides high-quality, flexible home care tailored to each person, helping people remain... Read more
Older Person Care
Younger Adult Care
Long Term
Short Term
Visiting Care
Live-in Care
Dementia Care
Nursing Care/Nurse Led Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)
River Exe Healthcare Reviews (11)
8.6
River Exe Healthcare has a Group Review Score of 8.6 (8.566) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to River Exe Healthcare must have a Review Score.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to River Exe Healthcare
Loading...
Showing 11 reviews matching selected criteria
Review of River Exe Healthcare (Exmouth) from M B (Client / Service User) published on 26 June 2026 Submitted via Postal Card•
Overall Experience
The care provided is not up to the standard one would expect. No continuity, 28 different carers in 2 months. Some are excellent, some why do they even bother to come through the front door. Communication is very poor. Some have no initiative. Some have limited knowledge of the English language....
The care provided is not up to the standard one would expect. No continuity, 28 different carers in 2 months. Some are excellent, some why do they even bother to come through the front door. Communication is very poor. Some have no initiative. Some have limited knowledge of the English language. Staff have NOT followed requests set out in the contract. Some carers don't carry out constant requests from client.
↩Reply from Chloe May, Deputy Manager at River Exe Healthcare (Exmouth)
Thank you for taking the time to share your feedback. I am sorry to hear that your experience has not met the standard we would want for you.
We take concerns about continuity, communication and care delivery very seriously, and I understand how important it is to feel listened to and supported by...
Thank you for taking the time to share your feedback. I am sorry to hear that your experience has not met the standard we would want for you. We take concerns about continuity, communication and care delivery very seriously, and I understand how important it is to feel listened to and supported by a consistent team. Since receiving your feedback, we have been in contact with you directly to discuss the concerns raised and agree the areas that need to improve.
I am pleased that things are now moving in a more positive direction, but we will continue to monitor this closely and work with you to make sure your care feels right for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of River Exe Healthcare (Exmouth) from Tracey C (Client / Service User) published on 19 June 2026 Submitted via Postal Card•
Overall Experience
Totally happy with my care.
Totally happy with my care.
↩Reply from Abi, Service Manager at River Exe Healthcare (Exmouth)
Thank you for taking the time to provide the team a review, brilliant to hear you are really happy with our team!
I cannot thank River Exe Healthcare enough for the outstanding care they have given my mum, who suffers from dementia. Chloe and the whole team have been amazing during a very difficult time for our family. The carers visit morning and evening and adapted the evening visits to help stop mum...
I cannot thank River Exe Healthcare enough for the outstanding care they have given my mum, who suffers from dementia. Chloe and the whole team have been amazing during a very difficult time for our family. The carers visit morning and evening and adapted the evening visits to help stop mum wandering out at night when she becomes confused about the time. They have also pushed the council when extra support has been needed and always acted in mum's best interests. What stands out most is how much they genuinely care. Staff have even gone above and beyond outside working hours, bringing mum safely home after seeing her walking into town late at night. They are now helping us work with the council to arrange residential care due to the risks associated with mum's condition. Their kindness, professionalism and support have been invaluable. I would highly recommend River Exe Healthcare.
Overall I am very happy with River Exe Health. A family member is being looked after by them and I am the main contact for all the communication. They have been very good at letting me know of any issues or things that need to be resolved. They are a very professional and organised company.
Overall I am very happy with River Exe Health. A family member is being looked after by them and I am the main contact for all the communication. They have been very good at letting me know of any issues or things that need to be resolved. They are a very professional and organised company.
The carers are always cheerful + polite and friendly they are always punctual and well presented. We look forward to their visits, leaving a good experience.
The carers are always cheerful + polite and friendly they are always punctual and well presented. We look forward to their visits, leaving a good experience.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of River Exe Healthcare (Launceston) from George D (Client / Service User) published on 22 May 2026 Submitted via Postal Card•
Overall Experience
River Exe Healthcare (Launceston) are my second carers, I have been very impressed with every carer, they have been a great help to my recovery from heart failure, I cannot thank them enough for the care they give me. I would also like to praise the management for employing the right people.
River Exe Healthcare (Launceston) are my second carers, I have been very impressed with every carer, they have been a great help to my recovery from heart failure, I cannot thank them enough for the care they give me. I would also like to praise the management for employing the right people.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of River Exe Healthcare (Launceston) from T C (Client / Service User) published on 19 December 2025 Submitted via Postal Card•
Overall Experience
My reviews take place every 3 months. I can't remember the date of my last one. This is because of my medical condition. Overall very pleased.
My reviews take place every 3 months. I can't remember the date of my last one. This is because of my medical condition. Overall very pleased.
↩Reply from Charlotte, Operations Manager at River Exe Healthcare (Launceston)
Thank you for taking the time to leave us a review; great to hear you're happy with our team - I will pass this on to your carers.
The service provided to my mother has been excellent in all respects. We enjoy a good working relationship with both care staff and management. The care staff are always polite, respectful, caring and keen to help.
The service provided to my mother has been excellent in all respects. We enjoy a good working relationship with both care staff and management. The care staff are always polite, respectful, caring and keen to help.
↩Reply from Charlotte, Operations Manager at River Exe Healthcare (Launceston)
Thank you so much for taking the time to leave us a review, we really appreciate it. We are so pleased we are able to be there for you and your mother.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of River Exe Healthcare (Exmouth) from M C (Daughter-in-law of Client) published on 3 July 2024 Submitted via Website•
Overall Experience
Always kept informed and made aware of any problems. The office are quick to answer and extremely helpful.
When I needed extra care for my mother-in-law it was quickly and easily arranged. Giving me and her peace of mind.
Always kept informed and made aware of any problems. The office are quick to answer and extremely helpful.
When I needed extra care for my mother-in-law it was quickly and easily arranged. Giving me and her peace of mind.
↩Reply from Charlotte, Operations Manager at River Exe Healthcare (Exmouth)
Thank you so much for taking the time to leave us a review, it really means a lot to us. We are so pleased we are able to be there for you and your family and this time.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of River Exe Healthcare (Exmouth) from B H (Client / Service User) published on 11 January 2024 Submitted via Postal Card•
Overall Experience
Satisfied.
Satisfied.
↩Reply from Charlotte, Registered Manager at River Exe Healthcare (Exmouth)
Thank you for taking the time to write us such a lovely review. I will pass on to all the members of the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of River Exe Healthcare (Exmouth) from Mary P (Client / Service User) published on 10 August 2023 Submitted via Postal Card•
Overall Experience
Very satisfactory all round.
Very satisfactory all round.
↩Reply from Charlotte, Registered Manager at River Exe Healthcare (Exmouth)
Thank you for taking the time to write us such a lovely review. I will pass on to all the members of the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for River Exe Healthcare.
News (0)
News
There are no news items for River Exe Healthcare.
Frequently Asked Questions about River Exe Healthcare
Costs for home care providers owned by River Exe Healthcare
Average costs for home care provided by River Exe Healthcare by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by River Exe Healthcare, based on 2 out of their 2 locations.
Type of Care Provided
Average Weekly Cost
Visiting Care (hourly)
£38.58
Live-in Care (weekly)
£1,500
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Average costs for home care provided by River Exe Healthcare by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by River Exe Healthcare, based on 2 out of their 2 locations.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
How many Agencies does River Exe Healthcare own?
River Exe Healthcare own 2 Agencies.
Which River Exe Healthcare Agencies have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact River Exe Healthcare to verify any information. View our terms and conditions. River Exe Healthcare has an Enhanced Service -what an Enhanced Service includes.
