River Exe Healthcare (Launceston)

6 Scarne Court, Hurdon Road, Launceston PL15 9LR
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8.0 1 Review
  • River Exe Healthcare (Launceston), Launceston
River Exe Healthcare provides compassionate and reliable home care across South East Cornwall, including Launceston, Saltash, Liskeard, and surrounding areas.

The experienced and professional team is dedicated to delivering person-centred care with respect and compassion. Care at home is designed to empower individuals to live life on their own terms, maintaining independence and dignity.

Tailored Care to Meet Individual Needs
Every care plan is created around personal preferences and requirements, ensuring each person receives the exact support needed to feel safe, comfortable, and valued at home.

Services Provided:
- Personal Care & Support – Assistance with washing, dressing, bathing, medication, meal preparation, and support with appointments, events, shopping, and household tasks.

- Complex Care – Specialist support for Airway Management, Dementia, Degenerative Conditions, Brain Injuries, End of Life & Palliative Care, Spinal Injuries, and more.

Whether regular home visits or specialist complex care are required, River Exe Healthcare provides high-quality, compassionate support tailored to each individual.

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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Good to Know

Person in charge

  • Charlotte Thomas (Registered Manager)

River Exe Healthcare (Launceston) Reviews (1)

8.0

River Exe Healthcare (Launceston) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time River Exe Healthcare (Launceston) has 1 review.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 0

Date Published

1
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1
1
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Review from Andrew M (Son of Client) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to my mother has been excellent in all respects. We enjoy a good working relationship with both care staff and management. The care staff are always polite, respectful, caring and keen to help.

Reply from Charlotte, Operations Manager at River Exe Healthcare (Launceston)

Thank you so much for taking the time to leave us a review, we really appreciate it. We are so pleased we are able to be there for you and your mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for River Exe Healthcare (Launceston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for River Exe Healthcare (Launceston) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for River Exe Healthcare (Launceston) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Charlotte

Charlotte Thomas

Job Title: Operations Manager

Joined: 2022

Charlotte is a registered nurse with over 13 years of experience, having worked across both acute and community services.


As Operations Manager, she is responsible for overseeing the organisation as a whole, ensuring its continued growth and development across all areas. She is ably supported by a dedicated team, working together to maintain the highest standards of care.


Her passion for the health and social care sector drives her commitment to delivering high-quality services. In her role, she strives to make a meaningful impact on the care provided to clients and the partnerships built with commissioners.

Frequently Asked Questions about River Exe Healthcare (Launceston)

What Type of Services does River Exe Healthcare (Launceston) offer?

River Exe Healthcare (Launceston) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact River Exe Healthcare (Launceston) to verify any information. View our terms and conditions. River Exe Healthcare (Launceston) has an Enhanced Service - more info.