iCare Manchester Ltd

475 Chester Road, Manchester M16 9HF

Group : ICare Solutions Manchester Ltd

Person in charge: Will Stelfox (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Care Offered: Domestic Services / Home Help

Latest Care Quality Commission* Report on iCare Manchester Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 2.8 (maximum of 10) for iCare Manchester Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for iCare Manchester Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 2.778 for iCare Manchester Ltd is calculated as follows: ( (6 Excellents x 5) + (1 Goods x 4) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 18 Ratings = 2.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for iCare Manchester Ltd is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

2.8 iCare Manchester Ltd has a Review Score of 2.8 (2.778) from 3 Reviews

Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend iCare Manchester Ltd?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to iCare Manchester Ltd

  • Client / Service User
    2
  • Son of Client/Service User
    1

As we come to the end of week one, I have found the service to be incredibly disappointing. Time keeping is atrocious with my Father not receiving his afternoon care visit meaning he went from 12:30 until 21:30 without leaving his wheelchair. Carers arriving in no form of uniform (jeans, T-Shirts and trainers) and quite frankly a rude and abrupt 'manager' taking charge of the telephones. On one occasion only one carer arrived with no experience of using a hoist.

How likely would you be to recommend iCare Manchester Ltd? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   1.3 out of 5

Incredibly disorganised company, very poor management, I was left many times with either no carers turning up or would be hours later. The company do not let you know if they will be late, the onus is on the client to chase them, please avoid this company as you will be sorry if you do not.

How likely would you be to recommend iCare Manchester Ltd? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   2 out of 5

This agency is the best my family have ever had. Kind, courteous and always very professional I would highly recommend this company. My carer is always on time and sees to my family's needs. 10/10!!

How likely would you be to recommend iCare Manchester Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for iCare Manchester Ltd

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Your Review & Rating

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(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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