Innovations Wiltshire Ltd

Pelham Court, London Road, Marlborough SN8 2AG
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9.8 24 Reviews
  • Innovations Wiltshire Ltd, Marlborough
Family-run Innovations Wiltshire Ltd based in Marlborough offers bespoke home care, ensuring services are appropriate for a clients needs and wishes. Ensuring a clients choices are respected and acted upon.

A fully trained team of care professionals ensure clients can continue to live their lives in their own homes for as long as it is possible to do so.

Being flexible and available the management team at Innovations Wiltshire work with clients and their families to ensure the support provided is bespoke to the individual.

The team all has enhanced DBS checks and are trained to provide all aspects of personal care, medication management, concentrating on skin integrity, hydration, nutrition and wellbeing.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.95

If you would like to discuss costings for the services we provide. please give us a call for more details

These prices are only a guideline, please contact Innovations Wiltshire Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Innovations Wiltshire Ltd

Person in charge

  • Sally Young (Manager)

Innovations Wiltshire Ltd Reviews (24)

Total of 24, showing 21-24
9.8

Innovations Wiltshire Ltd has a Review Score of 9.8 (9.756) out of 10, based on 13 reviews in the last 2 years. Over all time Innovations Wiltshire Ltd has 24 reviews.

Overall Experience

  • 18
  • 6
  • 0
  • 0
  • 0

Date Published

24
5
5
13
11

Review from A E (Son of Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been under the care of Innovations Wiltshire in her home in Pewsey for almost 2 years now. It has just got better and better and the staff are truly caring, efficient and kind. The management through the manager is quite outstanding and her advice and support has been invaluable. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A A (Wife of Client) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class reliable service provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T M (Client) assisted by family/friend published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this service to be very good in all respects. The management and staff have give me very good care in the 18-months I have been using them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul T (Son of Client) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Innovations are dedicated and put the client at the heart of their support. Mum often displayed some challenging behaviour but the carers and office team dealt with it in their stride and treated Mum with the respect and love that we had hoped. I don't live close to Mum so it was great
to have Innovations in as a trusted partner who would advise me and my siblings if they had any concerns so that we can act. I would recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Innovations Wiltshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Innovations Wiltshire Ltd is calculated as follows: ( (60 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Innovations Wiltshire Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (1)

Meet the Team (3)

Sally

Sally Young

Job Title: Registered Manager

Joined: 2012

I have been a registered manager in Marlborough for just 13, and worked for the company for over 25 years, I am working towards my level 7 in leadership and management, I also have a level 5 diploma in social care, I am a trainer and specialise in moving and handling, and am offer dementia awareness session during Covid I trained to become a nail technician.


I have 4 grandchildren, 2 children and 3 stepchildren. I love spending time with my family and friends, I like to crochet and knit, I like yoga and to walk my dog Stan, I have recently taken up running, I am on the local Well-being group, and I love my job, it can be challenging but the clients we support have so much knowledge, and life experience and are amazing characters, they truly enrich our lives.

Kaidey

Kaidey North

Job Title: Deputy Manager

Joined: 2015

I came to Innovations as a community Care Professional in 2015 and moved on to doing the rosters before becoming the deputy manager, I have lots of experience in care and have a level 5 in health and social care, I offer dementia awareness sessions in the community, and a trainer.


I am very hands-on and spend a lot of time visiting and talking to our clients, who all know me well, it’s the best part of the job listening to their stories, experiences and points of view, I have lived in Marlborough since I was born and love spending time with my Nieces and nephews, I have a dog Dolly and she is very cherished, I love to get home and walk her before settling down to watch a good movie.

Michelle

Michelle Edwards

Job Title: Care Coordination and Care Professional

Joined: 2019

I have lived in and around Marlborough my whole life, I have twin girls who are now 26 and have 3 gorgeous grandsons, I previously ran the local daycare and have an NVQ level 5 in child care, I am also working towards my level 3 in health and social care. I love a good coffee and a chat, and looking after the grandchildren, I started working in the community, but now share my time between the office and supporting clients. I really love the role and the client; we often have a good sing-along together.

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