Innovations Wiltshire Ltd

Pelham Court, London Road, Marlborough SN8 2AG
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9.8 24 Reviews
  • Innovations Wiltshire Ltd, Marlborough
Family-run Innovations Wiltshire Ltd based in Marlborough offers bespoke home care, ensuring services are appropriate for a clients needs and wishes. Ensuring a clients choices are respected and acted upon.

A fully trained team of care professionals ensure clients can continue to live their lives in their own homes for as long as it is possible to do so.

Being flexible and available the management team at Innovations Wiltshire work with clients and their families to ensure the support provided is bespoke to the individual.

The team all has enhanced DBS checks and are trained to provide all aspects of personal care, medication management, concentrating on skin integrity, hydration, nutrition and wellbeing.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.95

If you would like to discuss costings for the services we provide. please give us a call for more details

These prices are only a guideline, please contact Innovations Wiltshire Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Innovations Wiltshire Ltd

Person in charge

  • Sally Young (Manager)

Innovations Wiltshire Ltd Reviews (24)

Total of 24, showing 1-20
9.8

Innovations Wiltshire Ltd has a Review Score of 9.8 (9.756) out of 10, based on 13 reviews in the last 2 years. Over all time Innovations Wiltshire Ltd has 24 reviews.

Overall Experience

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Date Published

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11

Review from S L (Daughter of Client) published on 29 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Innovations have gone above and beyond with the care they have given my mother. She can be very difficult and time consuming. They have endless patience and understanding with her. Often staying longer than they should or popping into check she is ok. They are a wonderful care company and I recommend
them to everyone.

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Review from S F (Client) published on 18 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the services given by Innovations Wiltshire Ltd.

Reply from Sally Young, Manager at Innovations Wiltshire Ltd

Thank you for your comments, and taking the time to review our services. It is very much appreciated. We are very pleased that you feel we provide a good service.

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Review from Sarah S (Daughter of Client) published on 23 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Deputy Manager and team do a wonderful job taking care of my elderly mother who has dementia. We live abroad and so the virtual partnership with the team at Innovations Wiltshire is particularly important. I have found them to be caring, flexible and thoughtful. They show great respect and patience
with my mum and seek to preserve her dignity whilst ensuring she is safe and looked after. The app is a game changer and allows me to get ahead of problems and also get a daily sense of how mum is doing. I cannot speak highly enough about the entire team. Their care has transformed my mum's life for the better. For me and our family who are living with this disease for the first time, the Deputy Manager always takes the time to guide and advise when asked - she's a great educator and ally as we go along this journey. I'm so thankful for her.

Reply from Sally Young, Manager at Innovations Wiltshire Ltd

Thank you so much for your comments. It is so important to know that we are doing a good job. My deputy is very committed to her role and very professional. She is an asset to our team. We work hard to make sure that those who make the choice to stay at home have the best possible experience.

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Review from R S (Son of Client) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Innovations provide a valuable service for my mother, who has dementia. The carers who visit her are very helpful and willing, and deal with her sympathetically and professionally. Of particular note is how flexible they are if we need to change dates or times for carer visits. They have also been happy
to send someone to collect her if we have taken her out to a family event (twice to a family wedding). Happy to recommend this company.

Reply from Sally Young, Manager at Innovations Wiltshire Ltd

Thank you for taking the time to give us a review, we work hard to give our clients the best possible service, it means a lot to the team to get recognition for their efforts, again thank you.

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Review from K H (Client) assisted by family/friend published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care is very good they are always prompt. There are minor problems with some of the staff but in general they complete all the tasks.

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Review from D S (Son of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly, approachable management team is always available to answer questions and enquiries. The team have been very helpful in adapting the service to my father's needs and assisted outside the contract where needed.

Reply from Sally Rhodes, Manager at Innovations Wiltshire Ltd

We work hard to ensure, we are approachable and available. Thank you very much for your comments.

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Review from W N (Daughter of Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time we have had home care. We are very happy with the way things are going.

Reply from Sally Rhodes, Manager at Innovations Wiltshire Ltd

Thank you very much for your review, we always do our best to provide what is needed.

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Review from O S (Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is very good and the staff are very helpful and friendly at all times.

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Review from V N (Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very good and the staff are very helpful and pleasant at all times.

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Review from Ruth W (Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers that help me are both kind and helpful. They arrive with a happy greeting and a smile. Nothing is too much trouble. they talk to me and always make sure that they are leaving me happy and comfortable.

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Review from G M (Daughter of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everyone with whom I have come in contact with most helpful, willing and kind. Also, cheerful company.

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Review from C M (Daughter of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Innovations have provided a great, reliable service when looking after my father who has dementia. He has mood swings yet they always do their best to accommodate them and at the same time deal sympathetically and professionally with his care needs. They are also good at keeping me informed of any new
health concerns, even contacting medical staff if required. These lovely people have enabled my father, to carry out his wish, tp stay in his own home during his final days.

Reply from Sally Rhodes, Manager at Innovations Wiltshire Ltd

Thank you so much, for your lovely comments. Both your father and the family are a pleasure to know.

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Review from Gwendolyn B (Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic team, I cannot thank them enough for all the help, support and care they give me. God bless them all.

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Review from Mike M (Husband of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Innovations carers to help me to look after my wife for the last six months. The quality of their support has been excellent. They show wonderful courtesy, kindness and understanding on each visit. Their manager is businesslike and accessible and very obliging. I recommend them as
outstanding carers.

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Review from Liz R (Client) assisted by family/friend published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Innovations for seven years now and I can't fault them on any aspect of the service. This starts with the management. The manager and her deputy are superb. I have carers four times a day and if any problems arise they can be contacted at any time. They are a happy and committed team of
carers who perform their work in a friendly and efficient manner to a very high standard. The manager and her deputy have formed a good relationship between themselves and the community nurses and the GP surgery so that medical help is soon available if required.

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Review from I D (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Innovations have made it possible for my mother to remain living in her own home which has always been her preference.
Over the years the care team have built good relationships with her and she mostly enjoys their daily visits.
They keep her safe. They report concerns or changes in her health to
her doctor who is contacted so that the correct medication can be administered when required.
My sister and I also support her care and we work well with Innovations to make sure that Innovations have what they need to provide her care.
If problems arise (which they can because we are all human) the senior team can be contacted easily. They provide every opportunity to discuss any concerns which I am pleased to say are always acted upon promptly.
We have established a good dialogue with Innovations which is important as my mother's care has changed and evolved over the years.

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Review from L B (Client) assisted by family/friend published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well looked after.

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Review from M F (Brother of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Innovations are providing excellent care for my relative, consistently dealing with and resolving often complex situations with great efficiency and empathy. All the care staff have taken the time to get to know my relation and understand her specific needs. They are very efficient, friendly and frequently
deal with sudden crises. In particular, the manager of Innovations provides exceptional support, constantly monitoring my relative, allocating extra care support as required, and keeping me fully and regularly up to date. I can clearly say Innovations has transformed my relation's quality of life, enabling her to have a better quality of life. Our family is grateful. I have no hesitation in highly recommending Innovations.

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Review from Trevor B (Son of Client) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Innovations have provided care for my father for over a year. The management is very professional, friendly and very accessible. All of the carers, including the management, have developed an excellent relationship with our family; this has helped immensely with the provision of care that is carried
out. We feel very confident in what they do in supporting not only my father by also my mother. They have struck up a relationship with our family which has been invaluable, they go above and beyond what is expected. The friendly, patient and supportive attitude that they adopt towards my father is very reassuring. We know that dad is in the best of hands and the support that they also give mum is outstanding. This is a very caring, care company. We do not hesitate to recommend Innovations, the best care provision that we have experienced.

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Review from S L (Daughter of Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Innovations are a wonderful care company. They go out of their way to make sure the clients are comfortable and happy in their homes. Often working very late to make sure clients are cared for, taking them to appointments etc. Any problems, they get in contact with me straight away to sort things out.
My mum loves all her carers and looks forward to them going every day. She tells me how much she loves them going and the company they give.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Innovations Wiltshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Innovations Wiltshire Ltd is calculated as follows: ( (60 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Innovations Wiltshire Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (3)

Sally

Sally Young

Job Title: Registered Manager

Joined: 2012

I have been a registered manager in Marlborough for just 13, and worked for the company for over 25 years, I am working towards my level 7 in leadership and management, I also have a level 5 diploma in social care, I am a trainer and specialise in moving and handling, and am offer dementia awareness session during Covid I trained to become a nail technician.


I have 4 grandchildren, 2 children and 3 stepchildren. I love spending time with my family and friends, I like to crochet and knit, I like yoga and to walk my dog Stan, I have recently taken up running, I am on the local Well-being group, and I love my job, it can be challenging but the clients we support have so much knowledge, and life experience and are amazing characters, they truly enrich our lives.

Kaidey

Kaidey North

Job Title: Deputy Manager

Joined: 2015

I came to Innovations as a community Care Professional in 2015 and moved on to doing the rosters before becoming the deputy manager, I have lots of experience in care and have a level 5 in health and social care, I offer dementia awareness sessions in the community, and a trainer.


I am very hands-on and spend a lot of time visiting and talking to our clients, who all know me well, it’s the best part of the job listening to their stories, experiences and points of view, I have lived in Marlborough since I was born and love spending time with my Nieces and nephews, I have a dog Dolly and she is very cherished, I love to get home and walk her before settling down to watch a good movie.

Michelle

Michelle Edwards

Job Title: Care Coordination and Care Professional

Joined: 2019

I have lived in and around Marlborough my whole life, I have twin girls who are now 26 and have 3 gorgeous grandsons, I previously ran the local daycare and have an NVQ level 5 in child care, I am also working towards my level 3 in health and social care. I love a good coffee and a chat, and looking after the grandchildren, I started working in the community, but now share my time between the office and supporting clients. I really love the role and the client; we often have a good sing-along together.

Frequently Asked Questions about Innovations Wiltshire Ltd

What Type of Services does Innovations Wiltshire Ltd offer?

Innovations Wiltshire Ltd offers Home Care.

How many Carers does Innovations Wiltshire Ltd employ?

Innovations Wiltshire Ltd employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Innovations Wiltshire Ltd to verify any information. View our terms and conditions. Innovations Wiltshire Ltd has an Enhanced Service - more info.