Innovations Wiltshire Ltd

Carers could sometimes use more common sense!

Everyone in the office is helpful.

Excellent care and support for my mother. Innovations supported my father when he needed care at home and now they are giving care for mum. Mum has carers visit morning, afternoon and evening and all of the carers adopt a friendly and supportive role. They know mum and she knows them. The carers are always on time and go the extra mile if needed. The Innovations management are also excellent. We know them all very well and they are always there if needed. Communication between us is very good and the app is invaluable in keeping track of visit times and more importantly each carer submits a report that you can see after each visit. Innovations care has helped my mother remain at home rather than considering other options. Well done Innovations.

Everyone is kind + friendly. They are always helpful and considerate. When I'm feeling depressed they cheer me up. They always make sure I'm comfortable and have everything I need before they go.

When unexpected events arose they are dealt with effectively and communication is clear. Everyone is friendly kind and personable. But occasionally there is a language complication regarding specific care details. Overall a satisfactory, reliable service.

Innovations has been a breath of fresh air finding meaningful activities to do excellent experiences outdoor, interaction with nature + wildlife and community. Looks forward too going out seeing the horses. Brilliant since starting would be lost without them.

You have a lovely lot of ladies and their keep is wonderful - when you live on your

The care my mother's has received has been very well led, efficient & hands on, the manager goes above & beyond. I would highly recommend this care company & they provide transport to include people reliant on wheelchair.

I have been a client of the Innovation team since May 2025, and have found the care and management team excellent since. They come to me twice daily for my daily needs, etc. All the carers are punctual, cheerful, caring and attentive to my needs. I could not do without them, as I am housebound. They all have different characters and I enjoy talking to them. Marlborough is lucky to have them.

My experiencies with Innovations Wiltshire have been nothing but positive...excellent time keeping, friendly and cheerful staff always respectful of my wife's needs and often ready with a smile and a joke with me!

Innovations have gone above and beyond with the care they have given my mother. She can be very difficult and time consuming. They have endless patience and understanding with her. Often staying longer than they should or popping into check she is ok. They are a wonderful care company and I recommend them to everyone.

The Deputy Manager and team do a wonderful job taking care of my elderly mother who has dementia. We live abroad and so the virtual partnership with the team at Innovations Wiltshire is particularly important. I have found them to be caring, flexible and thoughtful. They show great respect and patience with my mum and seek to preserve her dignity whilst ensuring she is safe and looked after. The app is a game changer and allows me to get ahead of problems and also get a daily sense of how mum is doing. I cannot speak highly enough about the entire team. Their care has transformed my mum's life for the better. For me and our family who are living with this disease for the first time, the Deputy Manager always takes the time to guide and advise when asked - she's a great educator and ally as we go along this journey. I'm so thankful for her.

Innovations provide a valuable service for my mother, who has dementia. The carers who visit her are very helpful and willing, and deal with her sympathetically and professionally. Of particular note is how flexible they are if we need to change dates or times for carer visits. They have also been happy to send someone to collect her if we have taken her out to a family event (twice to a family wedding). Happy to recommend this company.

My care is very good they are always prompt. There are minor problems with some of the staff but in general they complete all the tasks.

The friendly, approachable management team is always available to answer questions and enquiries. The team have been very helpful in adapting the service to my father's needs and assisted outside the contract where needed.

This is the first time we have had home care. We are very happy with the way things are going.

The service is very good and the staff are very helpful and pleasant at all times.

The service provided is very good and the staff are very helpful and friendly at all times.

I have found everyone with whom I have come in contact with most helpful, willing and kind. Also, cheerful company.

All of the carers that help me are both kind and helpful. They arrive with a happy greeting and a smile. Nothing is too much trouble. they talk to me and always make sure that they are leaving me happy and comfortable.