Lakeland Care and Support Services Ltd

Mum is extremely happy with the care provided. She has two particular carers on a regular, weekly, basis who she thinks are excellent. Also, having the same carers each week builds up a rapport and they get to know what mum would like doing and how she likes it doing. Keep up the great work.

I believe she will continue to support our family and those of all her other clients to the highest standard.

She is highly organised and detail-oriented ensuring that all aspect of mams care is managed efficiently. She easily manages daily routines, medication

The Carers also think on their feet, employ common practical sense and actually smile. Proper lovely folk. Thank You.

We have been using Lakeland Care and Support Services Ltd to assist our elderly mum who has Alzheimer's. Lakeland come in each evening to put her to bed. At first I was reluctant to use a care company as was worried that different carers would be coming in to see mum and she might become agitated and confused. I needn't have worried, it's the same pool of carers coming in on a regular basis and know her routine. All the carers are lovely and treat mum with respect and dignity. The managers and admin team have also been very supportive and have ensured care has been available for mum when requested at short notice, which again has been greatly appreciated.

Lakeland Carers have been helping me and Mum since May 2024, thank you all so much.

The carers who support Mum, are kind and empathetic. They have developed a positive relationship with her understanding her needs and interests. They enable her independence and she feels respected and valued. There is lots of laughter and their support is integral to Mum's wellbeing.

My mum has been with Lakeland Care for nearly three years, over this time I have been very happy with the service they give. I am very happy with the support she receives without this she wouldn't manage in her own home, it is also peace of mind for me that there is someone going in to visit her on the days I'm unable to go.

3. I am not convinced that his support always properly checks, if he has had a shower or bath, e.g. I have been and noticed the bath/shower is dry.

I just wanted to say a big thank you to you and the amazing team of carers, who looked after Mum in her final years. The care she received was exceptional, with many carers going above and beyond when required. They brought brightness and comfort to Mum when she needed it most. She spoke very fondly of the carers. Whilst Mum was a bit of a "stickler", the carers always provided excellent care. In addition to the amazing carers, I also found the office support very helpful. If ever there was a problem, it was very quickly and professionally dealt with. Without hesitation, I would recommend Lakeland Care

The staff of Lakeland Care do a great job looking after my father and he appreciates their help very much. It allows him to be largely independent and the regular visits give structure to his days and reassurance to my sister and I.

Lakeland Care provide care for my 87-year-old mother. We as a family, can't praise them enough. The care they provide for our mother is excellent. Mam's care plan is followed by all of the carers on each visit. All the carers and their managers are friendly, approachable, supportive and very helpful. They all treat Mam with respect and dignity, nothing is too much trouble. We are all very grateful for the care that Mam receives, each day. Mam is reviewed regularly and her care plan is kept updated and all Mam's care needs are reached.

Lakeland Care have provided an incredible service for my grandma recently. The first point of contact with management in the office was a breeze, the communication and explanation of the service from them was brilliant. The care package was tailored to meet my grandma's needs and this was then put into place promptly, allowing my grandma to remain as independent as possible, and in her own home. The carers were professional, empathetic, caring, patient and showed so much compassion with the care they provided. Nothing ever seemed too much, any concerns with regards to grandma's health or needs were communicated with myself or my family. All staff members treated Grandma's home with dignity and respect and were so polite, on occasions when I was present there was humour and laughing making Grandma's days a lot brighter! All staff members built up an outstanding rapport with my grandma and her relatives and showed a high level of training and knowledge. I 100% recommend Lakeland Care.

The carers became her friends as well as the people who looked after her personal needs. My mother really looked forward to the girls coming as she could have a good old chat with them. They certainly went above and beyond to make her feel safe and well cared for. The company is run very efficiently, the paperwork was kept up to date on a daily basis and I would recommend Lakeland Care to anyone who needs help from a professional company.

We've got to know Lakeland Care staff very well over the past 3 years, and we're very greatful for their support. We hear them laughing and joking with my father in law and although he is housebound they bring quality to his life. They always treat him, and our home and family with dignity, respect and politeness. They've been here in all weathers (except when we wouldn't let them down the drive when it's was treacherous ice!! We value them far too much :) ). Thankyou for all that you do, your hard work and dedication.

An incredible service when my grandmother came to visit and was taken ill. A care package was put in place very quickly with minimal fuss. This allowed my grandmother to stay with us longer while she recuperated, long enough to be able to look after herself once she returned home. Excellent staff that were genuinely caring and seemed to love their jobs.