Lakeland Care and Support Services Ltd

75-77 Buccleuch Street, Barrow-in-Furness LA14 1QQ
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10 12 Reviews
  • Lakeland Care and Support Services Ltd, Barrow-in-Furness
Lakeland Care has been helping thousands of people in Cumbria to live happy and fulfilled lives at home since 2008.

Recently awarded 'Most compassionate care provider in Cumbria' (January 2024), Lakeland Care will treat you or your loved ones like one of their own family!

Rated good by the CQC (May 2021), the agency has values of honesty, integrity, compassion, reliability and team work.

A locally based and owned company with an outstanding track record for quality services, when you choose Lakeland Care you can be sure you are choosing the very best.

Whatever your care and support needs are, Lakeland Care will be their to help you every step of the way!

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Care Provided by Lakeland Care and Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lakeland Care and Support Services Limited
  • Person in charge
  • Julie Gibney (Registered Manager)

Funding & Fees Guide for Lakeland Care and Support Services Ltd

  • Prices

  • Our prices start from £25. A full care review would need to be performed to confirm appropriate charge rate.

  • The fees we charge depend on the time of day, location, length of visit and service requirements. We also offer live in care. Please call us for further information.

Lakeland Care and Support Services Ltd Reviews (12)

10

Lakeland Care and Support Services Ltd has a Review Score of 10 (9.971) out of 10, based on 12 reviews in the last 2 years. Over all time Lakeland Care and Support Services Ltd has 12 reviews.

Overall Experience

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Date Published

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Review from J F (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Lakeland Care and Support Services Ltd to assist our elderly mum who has Alzheimer's. Lakeland come in each evening to put her to bed. At first I was reluctant to use a care company as was worried that different carers would be coming in to see mum and she might become agitated and
confused. I needn't have worried, it's the same pool of carers coming in on a regular basis and know her routine. All the carers are lovely and treat mum with respect and dignity. The managers and admin team have also been very supportive and have ensured care has been available for mum when requested at short notice, which again has been greatly appreciated.

Reply from Marjorie Smyth, Manager at Lakeland Care and Support Services Ltd

Thank you so much for taking the time to share your experience with Lakeland Care. It truly means the world to us to hear how our team has made a difference in your mum's life. We understand how important consistency and familiarity are, especially for those living with Alzheimer's, and I'm so pleased to hear that our carers have been able to provide that stability and reassurance for Mum. I'm incredibly proud of our team for delivering the compassionate care she deserves. If there's ever anything more we can do to support you and your mum, please don't hesitate to reach out. Warmest regards, Lakeland Care.


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Review from Rebecca B (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a long time to take the plunge and ask for help with looking after Mum, Lakeland Care and Support Services Ltd leadership have been so supportive, listened to me and allowed me to share the care load without any judgement. The carers who see Mum are all amazing, they have spent time getting
to know her little ways and have built up great rapport with her.
The standard of care Mum gets is wonderful and I feel I can rest assured that at all times she is spit spot, squirted with her favourite perfume and hair just so.
Lakeland Carers have been helping me and Mum since May 2024, thank you all so much.

Reply from Marjorie Smyth, Manager at Lakeland Care and Support Services Ltd

Thank you so much for your kind words. We are thrilled to hear that Lakeland Care has been able to provide the support you and your Mum need. It's wonderful to know that our carers have built such a strong rapport with her and are delivering the high standard of care you both deserve. Your feedback means a lot to us and we truly appreciate the trust you've placed in our team. If you need anything further, please don't hesitate to reach out. Warm regards.


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Review from Emma P (Daughter of Client) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who support Mum, are kind and empathetic. They have developed a positive relationship with her understanding her needs and interests. They enable her independence and she feels respected and valued. There is lots of laughter and their support is integral to Mum's wellbeing.

Reply from Marjorie Smyth, Manager at Lakeland Care and Support Services Ltd

Thank you for taking the time to leave this lovely review. Your kind words mean a lot to the Company and the individual carers involved in helping to care for your mum. We are so happy to know we make a difference in her life.


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Review from T D (Daughter of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Lakeland Care for nearly three years, over this time I have been very happy with the service they give. I am very happy with the support she receives without this she wouldn't manage in her own home, it is also peace of mind for me that there is someone going in to visit her on
the days I'm unable to go.

Reply from Marjorie Smyth, Manager at Lakeland Care and Support Services Ltd

Thank you so much for your kind words and for taking the time to share your experience with Lakeland Care. We're truly honoured to have supported your mum over the past three years and to provide her with the care she needs to remain comfortable in her own home. Knowing we can offer you peace of mind when you're unable to be there means a great deal to us. Thank you again for trusting us with your mum's care!


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Review from N D (Mother of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with the care and support my son receives from Lakeland Care.
There are just a couple of issues that cause frustration at times and I apologise if they may seem insignificant.
1. My son's morning support calls on Wednesday, Thursday and Friday, my son attends Day Services
near the local town centre. This starts at 9.30 am, I have informed the office that he has to be there at 9.30 am, his morning calls on these days can be erratic e.g. next week, for example, his calls are 8:45 - 9:45 am on Wednesday and Thursday, Friday he has been put down for 9 am - 10 am, I have asked for these days to be time essential 8.30 am - 9.30 am but it has not been actioned.
2. My son has several sets of matching bed linen but I do find frequently that no care or attention is given to making sure the matching bed linen is put on his bed.
3. I am not convinced that his support always properly checks, if he has had a shower or bath, e.g. I have been and noticed the bath/shower is dry.

Reply from Marjorie Smyth, Manager at Lakeland Care and Support Services Ltd

Thank you for your valuable feedback. We sincerely apologize for any inconvenience caused by the issues you've mentioned. Since this review was written, we are pleased that these concerns have now been handled by our management team. To ensure your son's morning calls are timely, we have now implemented templated morning calls, guaranteeing that he arrives on time for his Day Services. Additionally, spot checks are regularly carried out to ensure all care standards are consistently met. We also appreciate your comments regarding the bed linen and shower checks, and we are making sure that extra attention is given to these details moving forward. Your feedback is vital in helping us improve our service, and we are grateful for your ongoing trust in Lakeland Care.


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Review from S A (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a big thank you to you and the amazing team of carers, who looked after Mum in her final years. The care she received was exceptional, with many carers going above and beyond when required. They brought brightness and comfort to Mum when she needed it most. She spoke very fondly
of the carers. Whilst Mum was a bit of a "stickler", the carers always provided excellent care. In addition to the amazing carers, I also found the office support very helpful. If ever there was a problem, it was very quickly and professionally dealt with. Without hesitation, I would recommend Lakeland Care

Reply from Marjorie Smyth, Manager at Lakeland Care and Support Services Ltd

Thank you so much for your lovely feedback. It was our pleasure to help care for your mum she was a lovely lady. We will pass on your comments to our staff. We are grateful for you taking the time to review us.



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Review from Adrian W (Son of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Lakeland Care do a great job looking after my father and he appreciates their help very much. It allows him to be largely independent and the regular visits give structure to his days and reassurance to my sister and I.

Reply from Marjorie Smyth, Manager at Lakeland Care and Support Services Ltd

Thank you very much for taking the time to send this positive review, we are more than happy to help your lovely family.


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Review from L O (Daughter of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeland Care provide care for my 87-year-old mother. We as a family, can't praise them enough. The care they provide for our mother is excellent. Mam's care plan is followed by all of the carers on each visit. All the carers and their managers are friendly, approachable, supportive and very helpful.
They all treat Mam with respect and dignity, nothing is too much trouble. We are all very grateful for the care that Mam receives, each day. Mam is reviewed regularly and her care plan is kept updated and all Mam's care needs are reached.

Reply from Marjorie Smyth, Manager at Lakeland Care and Support Services Ltd

Thank you so much for the lovely feedback. We are so happy that you are pleased with our service.


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Review from Carole N (Granddaughter of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeland Care have provided an incredible service for my grandma recently. The first point of contact with management in the office was a breeze, the communication and explanation of the service from them was brilliant. The care package was tailored to meet my grandma's needs and this was then put into
place promptly, allowing my grandma to remain as independent as possible, and in her own home. The carers were professional, empathetic, caring, patient and showed so much compassion with the care they provided. Nothing ever seemed too much, any concerns with regards to grandma's health or needs were communicated with myself or my family. All staff members treated Grandma's home with dignity and respect and were so polite, on occasions when I was present there was humour and laughing making Grandma's days a lot brighter! All staff members built up an outstanding rapport with my grandma and her relatives and showed a high level of training and knowledge. I 100% recommend Lakeland Care.

Reply from Marjorie Smyth, Manager at Lakeland Care and Support Services Ltd

Thank you so much for this most wonderful feedback. We are so pleased that we made you and your grandma happy. We will be sure to pass this back to the staff.


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Review from Valerie F (Daughter of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeland Care looked after my mother for an extensive period when she was really ill.
The carers became her friends as well as the people who looked after her personal needs. My mother really looked forward to the girls coming as she could have a good old chat with them. They certainly went above and
beyond to make her feel safe and well cared for. The company is run very efficiently, the paperwork was kept up to date on a daily basis and I would recommend Lakeland Care to anyone who needs help from a professional company.

Reply from Marjorie Smyth, Manager at Lakeland Care and Support Services Ltd

Thanks so much for the lovely feedback, we are happy that we made a difficult time a little more bearable for you.


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Review from Sue L (Daughter-in-law of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've got to know Lakeland Care staff very well over the past 3 years, and we're very greatful for their support. We hear them laughing and joking with my father in law and although he is housebound they bring quality to his life. They always treat him, and our home and family with dignity, respect
and politeness. They've been here in all weathers (except when we wouldn't let them down the drive when it's was treacherous ice!! We value them far too much :) ). Thankyou for all that you do, your hard work and dedication.

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Review from S D (Granddaughter of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An incredible service when my grandmother came to visit and was taken ill. A care package was put in place very quickly with minimal fuss. This allowed my grandmother to stay with us longer while she recuperated, long enough to be able to look after herself once she returned home. Excellent staff that
were genuinely caring and seemed to love their jobs.

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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Lakeland Care and Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Lakeland Care and Support Services Ltd is calculated as follows: ( (68 Excellents x 5) + (2 Goods x 4) ) ÷ 70 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lakeland Care and Support Services Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Marge

Marge Smyth

Job Title: CEO

Joined: 2008

Marge Smyth, a born-and-bred local of Ulverston, has enjoyed a highly successful 40-year career across social care, management, and business consultancy. After a few years down South, where she observed both the best and worst of the care sector, Marge returned to her roots in the Lake District. In 2008, she founded Lakeland Care, determined to bring high-quality, compassionate care to the community she loves. Marge’s leadership is defined by passion, high standards, and a relentless commitment to ensuring her team always delivers top-notch care.


Julie

Julie Gibney

Job Title: Registered Manager

Joined: 2015

Julie is the friendly, compassionate voice you’ll hear when you call the Lakeland Care office. With a wealth of hands-on experience from caring for her father for eight years, Julie understands the challenges of seeing a loved one lose independence. Starting as a support worker in 2015, Julie now manages a dedicated team of carers and balances this with caring for her own mother with dementia. Her patient, caring approach ensures that she treats every client like family, always striving to meet their unique needs with dedication and empathy.


Frequently Asked Questions about Lakeland Care and Support Services Ltd

What Type of Services does Lakeland Care and Support Services Ltd offer?

Lakeland Care and Support Services Ltd offers Home Care.

How many Carers does Lakeland Care and Support Services Ltd employ?

Lakeland Care and Support Services Ltd employs 160 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lakeland Care and Support Services Ltd to verify any information. View our terms and conditions. Lakeland Care and Support Services Ltd has a Platinum Service – more info.