Care At Home Group Warrington & Halton

Care at Home has provided services to my Mum for the last 9 months. Some of their carers really are excellent and cannot be faulted. However, some of the carers really are awful - not properly trained and not at all caring. Added to this, is the lack of continuity of care - we must have had at least 40 or 50 different carers in the last 9 months - the bad time-keeping and numerous other serious issues, I can only give this company the worst possible score. This company has no place in caring for vulnerable people. They are an absolute disgrace and it saddens me that they are the 'go-to' company for care for the council. They take on contracts without sufficient staff to cover the calls. Their staff turnaround is huge which says a lot. They say they take issues on board but they don't. I have a word limit here so can't list all issues but they will all be reported to the CQC. If you can avoid using Care at Home, do so.

I find that when I need to contact the office, I find them very civil and responsive. We initially did not have the carers coming at the time that was most suitable for us but we were promised that as soon as they could, they would solve the problem. They truly did.

More care could be taken in putting the night time pad on as every morning the client's nighty is wet.

I have received very good care overall from Care At Home and same staff and elements of care are excellent. The carers are friendly and are observant to my needs, communicating any concerns to my wife, so that they can be acted upon. More experienced staff offer good advice and are sympathetic in difficult times. Staff are chatty and interested in my life, whilst being efficient in their work. Some staff contact us if they are running late, which can happen. Management adapt to accommodate events in our life without fuss.

This agency has been providing care for my grandmother for months. I have raised my concerns to the deputy manager to only be told that I'm being listened to and lessons will be learnt and she will pass my concerns to the team manager. Many of the carers that attend don't speak English. She regularly doesn't get given food that is left for her. Today the carer told her he didn't know what to do with an egg and left her a cold potato cake. Some carers have asked what an egg is. They are supposed to assist with the laundry, but they regularly tell her they don't know how to work a washing machine. They have turned the fridge freezer off. They have left a ring on the stove causing a fire risk (grandmother is in a wheelchair). They are regularly late, they are regularly early. Carers don't leave her water in the hot weather. They have just given her coleslaw for lunch. They leave the front door unlocked and have taken the key home with them. The company is not fit for purpose.

By far, one of the best care companies out there. The manager and staff are fully trained, experienced, polite, knowledgeable and compassionate. Timekeeping has never been an issue. I would highly recommend this company.

We have a high regard for the carers from Care At Home Group and the service provided in general.

Overall, I am happy with the service you provide. The regular carers are all punctual, polite, thorough and professional. It's not quite so easy with the agency staff, they don't always know where things are as they probably haven't been before so it's not as straightforward, but all the ones we have had have been satisfactory.

Very impressed with both the level of service and the standard of care from Care At Home Group Warrington & Halton. Carers are polite, friendly, caring, capable and (generally) punctual. There has been a wide mix of ages and levels of experience, but we've found all the carers a real pleasure to have in our home and providing care every day.

The time slots/rotas need a good overhaul from someone who knows what they are doing.

Only used Care At Home for two weeks but we were completely satisfied with them very professional carers, very friendly and efficient.

The carers that have visited our home have always been professional, knowledgeable, competent, caring and willing to go the extra mile. They always make us feel that they care about my husband's well-being. That's important.

Care At Home have provided excellent care provision for my mother. Regular carers, helpful office staff and reliable service. Even during these difficult times, their delivery has been unbroken, and they have also offered additional assistance to my father. I cannot recommend them highly enough.

Carers are good. Come every day to see me and help with my tablets.

I am also happy that I get the same carers on a daily basis; which is very reassuring to me.

My carer is always on time, very efficient and friendly.

Look forward to my carer coming in the morning.

The care of my Mum has been extremely good. They always check what she wants and then take care of her needs. Any queries I have are dealt with as quickly as possible. The majority of staff always find time to have a chat with Mum and contact me if there are any concerns.