Nurseplus Care at home Southampton

We are very pleased with the service provided.

The care workers who work with our daughter are brilliant. They listen to her needs and act accordingly, offering invaluable advice and guidance when needed. They listen to instructions well and follow through. Their sense of humour stands up well to the teasing they are given and they have been a huge source of support to us all as a family

NursePlus are a great care company for my daughter, all staff including manager, clinical lead and carers have been so understanding and supportive. We have had a few issues finding the right carers at first but we have now solved that and I'm so glad we have some amazing carers for my daughter. The office staff make sure everything is up to date with regards to care plans and check in which I'm grateful for. I am happy that the carers take there time to get to know my daughter and her complex needs.

Have been able to provide cover at short notice multiple times. Very reliable. Very trustworthy. Communication is excellent. Notes could be a little more detailed by actual hands on carers but the management are great, has helped me numerous times.

Effective communication with the managers regarding booking and sharing relevant information and feedback. Assigned care worker has professional attitude, lovely approach and proper skills needed to attend the needs of the service user. All booking confirmed in writing. I would appreciate if another care assistant could be introduced and suitably trained to support my son in the near future as his needs are likely to increase due to transition to supported living accommodation.

Thank you Nurseplus.

Very happy with the service from Southampton Nurseplus, in supplying us with incidental cover for my client when her regular carers are away. The cover staff we have had all fit in well to the regular care team, which is not always easy when they don't know the client as well, and the client has been happy with their support.

Nurseplus has been instrumental in encouraging my daughter who has multiple chronic health conditions and brain acquired injury, to become more independent. She has 4 ladies on a regular basis to help with consistency with her routine and memory issues.

These Nurseplus ladies are brilliant at supporting her, prompting and organizing her home and daily routine, including personal care and prompting with her medications, shopping, and preparing healthy foods and meals for her especially when she has had a pseudo fit/transient ischemic attack and is uncoordinated and not safe in the kitchen.

These ladies help provide vital company during the day for her and help with her artwork to help maintain her hand to eye coordination which is vital with brain acquired injury, plus keep her safe and comfortable and occasionally take her to the brain injury charity. Overall a very understanding and well put together team with a great variety of helpful skill sets.

Nurseplus are a friendly organisation. The care they give is fantastic. So obliging with Mum, nothing is too much. Mum classes them as friends rather than workers, which is so lovely. Such a trustworthy company, always on hand when I need them. Thank you Nurseplus.

Having this wonderful team means so much, as a daughter l know my dad is safe and has care and that means so much. Everyone cares and will help and will always go that extra mile if l need help and my dad has a wonderful relationship with his nurse and trusts him completely and that means so much. I can’t recommend this team enough. Thank you for everything you do you are all brilliant.

Tiring having a stream of new carers who need to be taught almost everything from scratch and when trained they are not seen again!

I am very happy with the nurses - plus.

I have no complaints.

Kind, friendly and caring.

My mother has complex needs which are clearly laid out in the 'Care, Risk and Task Plans'. Increasingly we are discovering that much of the 1 hour morning visits is not delivering even 25% of the agreed tasks. When we raise the issue there is some improvement for a few days and then a rapid decline of service. Management are aware of our concerns but appear to be unable to improve the service. Some of the carers are very good but these are employed on the 1/2 hour evening visit where less tasks are scheduled. A recent oversight resulted in a potentially risky situation which was averted (just) by a family visit.

All our comments would have been the good and excellent categories if you had not experienced a sudden and unwarranted staffing shortage.

My brother has had nurse plus agency caring for him for two and a half years. He has four carers a day and during that time including his personal care has been good. When he has been taken ill they have dealt with it immediately. Having MND my brother needs a lot of help including getting in and out of bed and I understand from him that this is dealt with very efficiently. I always find him clean, well looked after and most of all very happy. He never complains to me of any problems. If for whatever reason a carer does not turn up he telephones the agency and a carer is sent immediately. He is very satisfied.

I like my carer, she helps me shop, she helps me with my saving. I like her she does not rush around and understands me. I have people come and see me 5 days a week and they are very good. They know what yogurts I like to have.

Content with service provided.

I have been very satisfied with Nurse Plus. They are very reliable and carers very friendly and helpful.