PillarCare Agency

My mother has been using PillarCare for over 4 years. The care started with a few hours on set days of the week to help her manage her daily routine, support her around the house and provide company and help. Over the years this has progressed to 24/7 care. The services provided are fine-tuned to the ongoing requirements, are adaptable and move with the clients changing but growing requirements. The management is always available and extremely professional about everything they do. Despite this, the staff and management are always friendly and compassionate and will do their utmost to accomodate requests, adapt routines and liaise with GPs and the health administration beyond the confines of the home. In our case, there is a substantial distance between the client and her remaining family and PillarCare are able to bridge this gap and provide local services giving peace of mind to everyone involved, something that cannot be underestimated.

Pillarcare have looked after my dad since November 2024. I really can't fault their hands on management and care staff. Any issues I had with Dad's care was dealt with in a timely and compassionate manner, and it has taken a great weight off the family's shoulders knowing Dad is being looked after.

You helped my brother and made a real difference with his recovery from a hip replacement. I am sure that your team made him independent, and gave us a family peace off mind. We can't thank you enough.

We had overnight care for a week and the ladies were lovely and caring and did everything to make my return from hospital possible.

The carers whom PillarCare employed were good. In particular, the live-in carers who looked after our mother in the last couple of years of her life as her abilities declined were excellent. They were very kind and caring and did so much to ensure that our mother was happy. We are very grateful to them and to the PillarCare team.

We had contact with many different agencies during 2022/2023 and with PillarCare we knew that Dad was in safe hands.

I have used PillarCare several times, first for my husband then after his death for myself. This agency is excellent, efficient and compassionate. The carers are diligent and kind.

I feel very lucky to have a carer. She looks after me very well and makes sure that I do my exercises twice every day. Her cooking is wonderful and she keeps the house very nice. I could say a lot more, she is wonderful.

Care was reduced in a staged manner as my mother improved until no longer required. We would have no hesitation returning to PillarCare should the need arise.

The backup service from head office was supportive and helpful at all times.

I found the service responsive, sensible and comforting. The staff answering the initial enquiries were efficient and well informed, they inspired confidence (unlike some competitor organisations). The home visit was efficient, supportive and inspired confidence in what was to come. My carer was lovely. She understood the need to be available but not intrusive. She was willing, efficient and kind. She made a huge difference. My only negative comment is a very small one. As your carers are likely to be working in professional homes, it might be helpful to cover some procedural basics such as making tea in a pot, not delivering a mug with a tea bag.

The professionalism and efficiency of the organisation are reassuring as I know that if there was an emergency, they would be there to support us.

We are new clients but have been very impressed with the standard of the Carers and particularly with Pillar's focus on finding carers who not only have the necessary skills but are also individuals whom my husband would enjoy having around him.

I had a fantastic experience with Pillar Care Agency, using their waking night care service. The carer herself was punctual and experienced, and my mum had the best sleep she's had in weeks. The care manager was fantastic. I called in the morning looking for waking night care and within 4 hours she was at my home assessing my mum and her needs, organising for a carer to come that same night. She helped me with the GP and community care team also as this can be very confusing and difficult.

Overall, Pillar Care really helped us to navigate a difficult time. They are very prompt, attentive to your needs and know how to navigate the system they work within very well!

I, along with other family members, are very satisfied with the care provided. The staff have been exceptionally attentive and caring. It is great to know that a close relative is in very good hands particularly when we are unable to visit as frequently as we would prefer.

PillarCare Agency arranged and supervised care for our mother from 2014 - 2021. Over these 7 years, PillarCare management were available, attentive and engaged. They supplied and managed a succession of full time, permanent and temporary carers, almost all of whom were well-suited and well trained for the job and provided excellently, committed care. On the few occasions when a carer didn’t work out, PillarCare managed the situation well and discretely, finding a replacement quickly. PillarCare’s supervision and support for their carers seem very good, and their interaction with us and with our mother was always professional and sympathetic. We have already recommended PillarCare to friends in similar situations and would readily do so again.

We, as a family, really can't express our gratitude to the managers and all the team at PillarCare for the care, support, advice and guidance they have given us and the care they have provided to both our aunt and uncle who live in London. We all live in Leeds so it was really important to find the right agency we could trust and absolutely rely on, especially in the middle of a pandemic - and we certainly found that in PillarCare. As is often the case, we were looking for care as a result of a crisis. We needed immediate help and we are so grateful that we were recommended to PillarCare by a friend. I actually run a care company in Leeds and in 15 years, I have never come across another company, like ours, that genuinely cares for their clients and is able to provide such comprehensive support to family members, especially when, like us, they live away. We cannot recommend them highly enough.

We were recommended to contact PillarCare when my aunt had a fall last year and was admitted to hospital. She was the carer for her brother, my uncle, and we needed a live-in carer for him really quickly. PillarCare were able to put a care package in place within days. They were also able to do the same for my aunt when she came home from hospital. The transition to full-time care is not an easy one but PillarCare have supported us through everything. We and my aunt and uncle are very happy with the long-term, stable, really high-quality care.

Pillarcare has found carers for two elderly relatives in the last year. In both cases, they responded quickly and were very thoughtful about finding the right carer. They have been helpful in managing COVID safety restrictions, supporting carers to stay longer than they usually would to reduce the risk. I would definitely recommend them.

Management is very helpful and willing to find the right person. Carers are mostly experienced, friendly and willing to accommodate a difficult client.