PillarCare Agency

The Business Centre, 36 Gloucester Avenue, London NW1 7BB
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9.9 41 Reviews
  • PillarCare Agency, London
PillarCare helps people remain in their homes to live the lives they wish.

Friendly, experienced care managers and staff supervisors are always on call and are committed to ensuring that they are there for you when needed.

People’s lives change and PillarCare is always flexible, working with you to respond quickly to changes in your circumstances.

Staff are always happy to talk and know sometimes things are clearer after speaking to someone with experience. Staff understand care, and you understand what you need.

PillarCare works with each individual, encouraging full participation in delivering the right care for you.

Care Provided by PillarCare Agency

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 90 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £25
  • Weekly Live-in Care Fees: £1575 – £1575

Minimum of 6 consecutive hours provided. Smaller hourly packages may be available depending on carer availability. Prices may be negotiable, dependent on amount of care provided over an ongoing period.

These prices are only a guideline, please contact PillarCare Agency to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • PillarCare Agency Ltd

Person in charge

  • Robert Garnett (Owner/Manager)
9.9

PillarCare Agency has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years.
Over all time PillarCare Agency has 41 reviews.

Overall Experience
  • 34
  • 7
  • 0
  • 0
  • 0
Date Published
  • 41
  • 3
  • 3
  • 9
  • 32
Reviewer Connection to PillarCare Agency
  • 9
  • 8
  • 7
  • 6
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Isabella S (Friend of Client) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
PillarCare were very caring during a very difficult time and removed a lot of the burden from my shoulders.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for PillarCare Agency is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for PillarCare Agency is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PillarCare Agency is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (4)

Robert

Robert Garnett

Job Title: Nominated Individual Joined: 1999

Robert established PillarCare in 1999 to provide a safe, positive alternative to residential care and nursing homes. Robert manages the business side of PillarCare. After graduating in Sociology he has expert knowledge of the caring profession. He has over 30 years of experience in employment and people management, the past 16 years working in the homecare sector. Robert is active in the local community, supporting older people's organisations and initiatives.

Matt

Matt Ford

Job Title: Registered Manager Joined: 2018

Matt joined PillarCare in 2018. He assists with the company's strategy and is responsible for ensuring that the care we deliver is safe, responsive and effective. He is also responsible for supporting the team on a daily basis to ensure they are able to deliver outstanding care. Matt has been working in social care for the last 5 years, focusing on adults with a variety of learning disabilities and complex health needs.


He also has an excellent understanding and history of working with CQC; upholding the standards they expect in social care. Matt holds a degree in Psychology, and a master's degree in Forensic Psychology and is working towards his diploma in Leadership and Management in Health and Social Care

Chloe

Chloe Cooper

Job Title: Care & Operations Manager Joined: 2016

Chloé joined PillarCare in 2016. She spends much of her time visiting the Carers to ensure that each one is meeting our high standards and expectations, whilst feeling confident and comfortable in their placements. Chloé also works with the PillarCare policies and procedures keeping them and us up to date.

She has 10 years of experience in team management and business administration, and previously worked for the General Social Care Council, in governance for Social Care Workers.

Alicia

Alicia Soler

Job Title: Human Resources Manager Joined: 2022

Alicia joined PillarCare in 2022. She is the lead in the recruitment of new staff, ensuring that the team are fully compliant with the current care standards and managing new training. Alicia ensures that the team understands HR policies and procedures. Alicia is currently in the process of studying for her MSc in Human Resources Management.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PillarCare Agency to verify any information. View our terms and conditions. PillarCare Agency has an Enhanced Service - more info.