PillarCare have been outstanding in managing care for my mother
Stephen (Son of Client)
I would recommend using PillarCare to anyone whose parent has dementia, as they really understand
Sarah M (Daughter of Client)
I appreciated their support, their patience and their commitment
Trevor B (Husband of Client)
Minimum of 6 consecutive hours provided. Smaller hourly packages may be available depending on carer availability. Prices may be negotiable, dependent on amount of care provided over an ongoing period.
These prices are only a guideline, please contact PillarCare Agency to find out the exact price for your requirements.
PillarCare Agency has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time PillarCare Agency has 41 reviews.
Review from Isabella S (Friend of Client) published on 31 January 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (10.000) out of 10 for PillarCare Agency is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for PillarCare Agency is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for PillarCare Agency is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Sep 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Nominated Individual
Joined: 1999
Robert established PillarCare in 1999 to provide a safe, positive alternative to residential care and nursing homes. Robert manages the business side of PillarCare. After graduating in Sociology he has expert knowledge of the caring profession. He has over 30 years of experience in employment and people management, the past 16 years working in the homecare sector. Robert is active in the local community, supporting older people's organisations and initiatives.
Job Title: Registered Manager
Joined: 2018
Matt joined PillarCare in 2018. He assists with the company's strategy and is responsible for ensuring that the care we deliver is safe, responsive and effective. He is also responsible for supporting the team on a daily basis to ensure they are able to deliver outstanding care. Matt has been working in social care for the last 5 years, focusing on adults with a variety of learning disabilities and complex health needs.
He also has an excellent understanding and history of working with CQC; upholding the standards they expect in social care. Matt holds a degree in Psychology, and a master's degree in Forensic Psychology and is working towards his diploma in Leadership and Management in Health and Social Care
Job Title: Care & Operations Manager
Joined: 2016
Chloé joined PillarCare in 2016. She spends much of her time visiting the Carers to ensure that each one is meeting our high standards and expectations, whilst feeling confident and comfortable in their placements. Chloé also works with the PillarCare policies and procedures keeping them and us up to date.
She has 10 years of experience in team management and business administration, and previously worked for the General Social Care Council, in governance for Social Care Workers.
Job Title: Human Resources Manager
Joined: 2022
Alicia joined PillarCare in 2022. She is the lead in the recruitment of new staff, ensuring that the team are fully compliant with the current care standards and managing new training. Alicia ensures that the team understands HR policies and procedures. Alicia is currently in the process of studying for her MSc in Human Resources Management.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PillarCare Agency to verify any information. View our terms and conditions. PillarCare Agency has an Enhanced Service - more info.
