PillarCare have been outstanding in managing care for my mother
Stephen (Son of Client)
I would recommend using PillarCare to anyone whose parent has dementia, as they really understand
Sarah M (Daughter of Client)
I appreciated their support, their patience and their commitment
Trevor B (Husband of Client)
Minimum of 6 consecutive hours provided. Smaller hourly packages may be available depending on carer availability. Prices may be negotiable, dependent on amount of care provided over an ongoing period.
These prices are only a guideline, please contact PillarCare Agency to find out the exact price for your requirements.
PillarCare Agency has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years.
Over all time PillarCare Agency has 41 reviews.
5.0 out of 5
Thank you for your review of our service. We are delighted to know that you have been pleased with our input into your mother's dementia care planning. We look forward to continuing to care for her as she progresses along her dementia journey.
4.0 out of 5
Thank you for taking the time to submit your response about the care you received from PillarCare. We are sorry to hear you did not feel that our carers were able to meet your expectations for cooking. For our service users with complex dietary requirements, we offer our carers extra training, and as a result of your feedback, we have spoken with your carer to arrange this, as we were unaware of your concerns. Please know that our management team are able to assist with any aspect of your care service, including concerns about cooking and food preparation, to make sure these are quickly and happily resolved. If there are any other aspects of your care you feel need to be improved, please don't hesitate to be in touch with our team on 02074822188.
4.0 out of 5
Thank you for your review and for your positive comments about our carers' kindness and professionalism. We will pass this on to the carers who cared for your husband along with your comments about having spoken to you whilst your husband was there and not including him in the conversation. I know that the team often needed to discuss details about your husband's care that he may have struggled to understand due to his dementia diagnosis. However, your comments are very helpful in developing best practice in our dementia communications training in specific situations. At PillarCare we work hard to make sure that all of our clients are treated with empathy, compassion and dignity and all of the carers we recruit have this as a core intrinsic value. We wish you all the very best.
5.0 out of 5
Thank you very much for your kind words, Lora. It is an honour and a privilege to care for your relative and we look forward to doing so for many years to come.
4.0 out of 5
Elizabeth, thank you for your review of our service. We are very glad that your experience of the care management and delivery for the sometimes challenging behaviour of your friend is so positive. At times last year, Covid safety guidelines temporarily slowed our administrative response timeframe, as you note. We pride ourselves on the rapid 24/7 response to all of our service users' care needs that we have continued to provide throughout the pandemic. If you felt there was any delay to the response of care for your friend during her time using our service, please contact us so we can resolve this immediately.
5.0 out of 5
We were so glad we were able to help Jackie. Thank you for this review.
5.0 out of 5
Dear Michela, thank you so much for your feedback. It was a real pleasure to work with you and your mother. We will pass your comments on to our care team, to whom it will mean so much.
5.0 out of 5
Dear Susan,
Thank you very much for your kind words about our service. It was a pleasure to work with you and we all wish you the best for your ongoing recovery.
With kind regards,
Oona.
5.0 out of 5
5.0 out of 5
5.0 out of 5
4.0 out of 5
They came in on a regular basis to review the carer.
Generally a very efficient and communicative company.
5.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
The Review Score of 9.9 (9.900) out of 10 for PillarCare Agency is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for PillarCare Agency is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
Robert established PillarCare in 1999 to provide a safe, positive alternative to residential care and nursing homes. Robert manages the business side of PillarCare. After graduating in Sociology he has expert knowledge of the caring profession. He has over 30 years of experience in employment and people management, the past 16 years working in the homecare sector. Robert is active in the local community, supporting older people's organisations and initiatives.
Matt joined PillarCare in 2018. He assists with the company's strategy and is responsible for ensuring that the care we deliver is safe, responsive and effective. He is also responsible for supporting the team on a daily basis to ensure they are able to deliver outstanding care. Matt has been working in social care for the last 5 years, focusing on adults with a variety of learning disabilities and complex health needs.
He also has an excellent understanding and history of working with CQC; upholding the standards they expect in social care. Matt holds a degree in Psychology, and a master's degree in Forensic Psychology and is working towards his diploma in Leadership and Management in Health and Social Care
Chloé joined PillarCare in 2016. She spends much of her time visiting the Carers to ensure that each one is meeting our high standards and expectations, whilst feeling confident and comfortable in their placements. Chloé also works with the PillarCare policies and procedures keeping them and us up to date.
She has 10 years of experience in team management and business administration, and previously worked for the General Social Care Council, in governance for Social Care Workers.
Alicia joined PillarCare in 2022. She is the lead in the recruitment of new staff, ensuring that the team are fully compliant with the current care standards and managing new training. Alicia ensures that the team understands HR policies and procedures. Alicia is currently in the process of studying for her MSc in Human Resources Management.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PillarCare Agency to verify any information. View our terms and conditions. PillarCare Agency has an Enhanced Service - more info.
