Springfield Healthcare (Newcastle)

Unit 7 St Peters Wharf, Terrace Level, Newcastle upon Tyne NE6 1TZ
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8.6 5 Reviews
  • Springfield Healthcare (Newcastle), Newcastle upon Tyne
Springfield Healthcare (Newcastle) is a trusted provider of high-quality care services in the North-East, with a focus on delivering personalised care. Their dedicated team of professionals offers a range of services tailored to individual needs, from short-term visits to 24/7 live-in care, for customers of all ages, including those with learning disabilities and limited mobility.

Springfield Healthcare provides comprehensive support in the comfort of your own home, with services including personal care such as assistance with bathing, dressing and administering medication, as well as help with household tasks like cleaning, cooking and shopping.

Their person-centred approach ensures that customers care plans are created in collaboration with you and your family to ensure your specific needs, hobbies, and social activities are considered, maximising your independence and quality of life. These plans outline specific goals, interventions, and support aimed at improving your overall well-being. By focusing on your strengths, needs and aspirations, personalised care plans promote independence, choice and dignity, leading to better health outcomes and a higher quality of life.

Springfield also offers comprehensive Live-in Care services, providing 24/7 support for individuals. This service empowers customers to stay in the comfort and familiarity of their own homes, whilst receiving high-quality care and support. Whether you need assistance with daily tasks, companionship or help managing more complex conditions, Springfield's dedicated caregivers are available to support you, day and night.

If you're seeking reliable and compassionate care in Newcastle, Springfield Healthcare is a great option to consider. Their goal is to bring joy and provide the support you need. Get in touch now to discuss how they can support you.
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Care Provided by Springfield Healthcare (Newcastle)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.50
  • Weekly Live-in Care Fees: from £1600

Please get in touch with our friendly team to discuss our current pricing.

These prices are only a guideline, please contact Springfield Healthcare (Newcastle) to find out the exact price for your requirements.

Contact Springfield Healthcare (Newcastle) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Springfield Healthcare (Newcastle) to get a personalised quote.

Good to Know

Person in Charge

  • Sophie Caffrey (Registered General Manager)

Springfield Healthcare (Newcastle) Reviews (5)

8.6

Springfield Healthcare (Newcastle) has a Review Score of 8.6 (8.550) out of 10, based on 5 reviews in the last 2 years.
Over all time Springfield Healthcare (Newcastle) has 5 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 1
  • 0
Date Published
  • 5
  • 0
  • 4
  • 5
  • 0
Reviewer Connection to Springfield Healthcare (Newcastle)
  • 3
  • 1
  • 1
Total of 5, showing 1-5
Review from C H (Client) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, can't fault anyone of the carers, so glad I came to Springfield. Everything about Springfield is lovely I've never been so happy with carers as I am now.
Reply from Zorah Parveen, Registered Manager at Springfield Healthcare (Newcastle)
We are absolutely thrilled to read your review! Knowing that you are so happy with the care you're receiving and that you can't fault our carers means the world to us. We are so glad you chose…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K B (Mother of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the support my son gets from the carer. My son is very happy on his days out, comes back tiered but very content.
Reply from Zorah Parveen, Registered Manager at Springfield Healthcare (Newcastle)
Thank you for your positive feedback. We are very pleased to hear that your son is happy with the support he receives and enjoys his days out. We appreciate you sharing your experience!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M W (Client) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thank you for the carers who come in as I live on my own as I have just one brother which does not live close to me, my carers make it to see me as much as they can.
Reply from Zorah Parveen, Registered Manager at Springfield Healthcare (Newcastle)
Thank you for taking the time to share your experience with Springfield Healthcare. It means a lot to us that our carers are able to provide you with consistent and reliable support. We understand the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael M (Husband of Client) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic caring professional caring considerate understand my wife's needs supporting my wife in every way. We would be lost without them they all deserve a medal and three times the wages they receive and day care workers will be valued a lot more than they are now God bless them.
Reply from Zorah Parveen, Registered Manager at Springfield Healthcare (Newcastle)
Thank you for your incredibly kind review. We're so pleased you are happy with the care your wife receives, knowing we make a difference means a lot to our team. We agree, they deserve immense…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M S (Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
1) This firm sends people out to care that can't speak English very well, and I mean badly.
2) Can't make toast. Struggle with basic cooking tasks.
3) All they want is in and out of your house asap. If they care they would make your care happen.
4) Your call time is disgraceful, they turn up at
any time that suits them.
5) Some of Springfield's staff are great but you very rarely see the good ones. Different person all the time.
6) They promise you everything and don't deliver.
Reply from Theresa Bradley-Comstive, Operations Director at Springfield Healthcare (Newcastle)
I am sorry to learn that you were disappointed with the care service offered to you during your time with Springfield. I understand how frustrating it must be when your expectations are not met.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.6 (8.550)

Overview of Review Score

The Review Score of 8.6 (8.550) out of 10 for Springfield Healthcare (Newcastle) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.300 for Springfield Healthcare (Newcastle) is calculated as follows: ( (24 Excellents x 5) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 30 Ratings = 4.3
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Springfield Healthcare (Newcastle) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Zorah

Zorah Parveen

Job Title: Registered Manager Joined: 2015

My role as a Registered Manager allows me to make a positive impact on the lives of our customers, supporting their well-being and ensuring they receive the highest quality of care in their own homes.


It is also my responsibility to prioritise the well-being and professional development of our care teams, as their dedication and compassion directly impact the quality of care we provide to our customers.

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Chloe Gelikdag

Job Title: Service Manager Joined: 2015

I started working for Springfield Healthcare in 2015, I began my Springfield journey as an HR Administrator, and I then progressed to the role of a Regional Recruiter across three branches in the North East.


In 2018 I was then interviewed for the opportunity to support the Registered Manager in the role of a Service Manager, this role enables me to ensure we are providing a safe, well led and effective service for our customers and staff.


In 2021 I then took on the role of 'Interim registered manager' covering maternity leave.

Theresa

Theresa Bradley-Comstive

Job Title: Operations Director Joined: 2013

As Operations Director for Home Care Services, I feel privileged to support others to live their lives to the fullest. I am very passionate about my role, and the work that my teams do every day. Being so involved in people’s lives and being able to make a genuine difference is so rewarding. Here at Springfield, it really is about the people we employ and support, it’s about family and the importance of looking after each other.

Frequently Asked Questions about Springfield Healthcare (Newcastle)

What Type of Services does Springfield Healthcare (Newcastle) offer?

Springfield Healthcare (Newcastle) offers Home Care.

How many Carers does Springfield Healthcare (Newcastle) employ?

Springfield Healthcare (Newcastle) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Springfield Healthcare (Newcastle) to verify any information. View our terms and conditions. Springfield Healthcare (Newcastle) has an Enhanced Service - more info.