Home Care Providers Owned by Springfield Homecare Services Ltd

Attended on time and familiar with care user and home setting, a rented council house. Continuity of carers appreciated and care reviewer demonstrate good knowledge and understanding of care users needs and health compromises. Review allowed a couple of issues to be aired with recourse to care contract and a copy to be forwarded when detail is checked. A most satisfactory review meeting.

Springfield was able to accommodate our mum's complex care needs following her discharge from hospital. She received excellent 24/7 care from her live in carer and care team. The carers worked so well together and were very supportive of our involvement to. Carers went over and above to try and make mum as comfortable as possible. Everyone put our mum's needs first and treated her with dignity and respect. The office staff and clinical lead have also been very supportive throughout, particularly in the first week, ensuring all equipment/supplies were in place. We, as a family, are so greatful for the level of palliative care our mum received in her own home.

Overall we've had a good experience with the carers. Especially the ones who visit regularly as they are building up a relationship with my mother and she enjoys them visiting. She likes chatting to them and I've found her mood can improve after a visit and a chat.

On the whole we think we are treated very well and provided with a good service.

I feel very settled and safe. My carers are very understanding and caring. They treat me with respect and dignity. We are able to have a laugh and chat which is just as important to me.

Springfield care have been excellent with my Dad. I cannot fault them. Meeting his needs with great compassion, care & dignity.

Springfield provide care visits for my brother in York. I cannot recommend them highly enough. I live in a different part of the country and my brother is dependent on his carers for his meals, assistance with personal hygiene and shopping. Springfield provide this support with a small number of carers who have got to know my brother well and more importantly, he trusts them. They are also proactive in letting me know about problems and in addition have helped with solutions to some items which I would have found difficult to manage myself. They are totally reliable in my experience and as I say, I cannot recommend them highly enough.

My experience has been excellent from day 1 of receiving care and support twice daily from three different carers. The have assisted me with all my care needs and encouraged me with my progression in recovering from my surgery. All three carers have made me feel at ease as I was very nervous at first to have strangers in my home to assist me. They have caring natures and great personalities and are all an asset to the profession.

Thank you to all carers that have helped me. Even with my bad days with pain they always leave me with a smile. I cannot fault their work in any way.

Very happy with care-my husband is given by all the carers who come to help him.

Initial assessment very informative and thorough. All questions answered. Once service implemented, review assessment completed which was helpful. Have the care planning app is very essential for me as a family member that lives some distance from my relative requiring care. Updates are given after each visit. Carers are all very professional and have made such a difference to my relatives' quality of life. Would highly recommend.

As you can imagine when my brother was initially transferred to Campbell Court I was greatly concerned as to how he would settle and how he would interact with his new surrounding and particularly with the new personnel, and how they would interact with him; I need not have been concerned. The staff who looked, and continue to look after him, were understanding and kind, providing him with the level of support and care he needed, without treating him with kid gloves. They interacted with him as a person and not as a patient and this made the greatest difference to him and his mental health and attitude. Of course he still has up and down days, as to be expected, but now he appears to be more content and happy, insofar as his circumstances allow, and this is down to the care he has received for the past few years from the staff, with particular reference to Sue and Kayleigh who Edward regards as almost to be family.

A good efficient and caring service. I'm confident that my wife's needs are being, and will be, fully met. The management are approachable, and willing to address any concerns. We're very satisfied.

Very happy with support and care which is provided by carers of Springfield Health Care. The staff is friendly and take time to talk to client. Any request considered very quickly.

I have only been living at Campbell Court for just over a year. In that time my health has improved so much. Due to the care and support I have been receiving, and the way everything is now so accessible for me. The staff have been so enabling to me, letting me be myself for the first time in years. I am so grateful to every one of them.

The client has Alzheimer's and dementia and cannot understand or do this for himself so I, as his 24/7 carer, have done it for him. Right from the word go and I needed a sitter in an emergency I got Springfield off the computer and have had excellent service ever since as my respite sitter. Always on time, very very caring and understanding of his condition and a godsend for me as well, I have nothing but praise for all they do.

Springfield carers have been caring for my step dad who has dementia for a few months now, and i must say that they have now tailored amazing staff to meet my step dads needs, They support him and identify things which i miss they write down anything which they feel he needs in a book which enables me to action it which i really appreciate as there is only really me who carries out most of the day to day tasks ensuring he has everything what he needs. He now has a lovely staff team who are doing an amazing job and i have to say i can see such a difference in his home and in himself. which as made my ability to carry on doing what i do easier, and my step dad to live a better quality of life, So thank you again for all the little things you do it doesn't go unnoticed :)

Assessment of care needs by staff 21st August. Thorough review of flat - lay out - range of tasks and discussion of member of care visits required initially she was very organised, easy to relate to. Excellent approach with/to client - reassuring, supportive. She provided an in depth discussion of my brother's needs with good knowledge and sound advice.

We are happy with the care my mum receives on a day to day basis, most of the carers are very good and do a very good job. Mum seems very happy and is able to live independently with the amount of care she receives which is what we want would recommend them.

We are very happy with the care received. The staff are polite, professional and caring.