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Home Care Providers Owned by Springfield Homecare Services Ltd in Tyne & Wear

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8.8 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Springfield Homecare Services Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Springfield Homecare Services Ltd are showing below.

View the details of all 8 locations (with 55 reviews) owned by Springfield Homecare Services Ltd

Springfield Homecare Services Ltd Locations in Tyne & Wear (2)

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2 Home Care Providers owned by Springfield Homecare Services Ltd in Tyne & Wear
Springfield Healthcare (Campbell Court)

Penrith Road, Hebburn NE31 2RG 

8.9 3 reviews
"I am very happy with the care given to me by the caring staff in Springfield Healthcare Campbell Court. I enjoy going to the restaurant and…"   Read all 3 reviews

Springfield Healthcare (Campbell Court) is a haven for compassionate care in South Tyneside, offering a range of services tailored to meet the unique needs of individuals in their homes within the Campbell Court scheme. They are committed to providing… Read more about Springfield Healthcare (Campbell Court)

  • Care Provided
  • Nursing Care/Nurse Led Care
  • Dementia
Springfield Healthcare (Newcastle)

Unit 7 St Peters Wharf, Terrace Level, Newcastle upon Tyne NE6 1TZ 

8.6 5 reviews
"Very good, can't fault anyone of the carers, so glad I came to Springfield. Everything about Springfield is lovely I've never been so happy…"   Read all 5 reviews

Springfield Healthcare (Newcastle) is a trusted provider of high-quality care services in the North-East, with a focus on delivering personalised care. Their dedicated team of professionals offers a range of services tailored to individual needs, from… Read more about Springfield Healthcare (Newcastle)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £24.50 / hour
  • Live-in Care from £1,600 / week

Springfield Homecare Services Ltd Reviews in Tyne & Wear (8)

8.8

Springfield Homecare Services Ltd has a Group Review Score of 8.8 (8.837) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Springfield Homecare Services Ltd must have a Review Score.

Overall Experience
  • 7
  • 0
  • 0
  • 1
  • 0
Date Published
  • 8
  • 3
  • 7
  • 8
  • 0
Reviewer Connection to Springfield Homecare Services Ltd
  • 4
  • 2
  • 1
  • 1
Review of

Springfield Healthcare (Newcastle)

from C H (Client) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, can't fault anyone of the carers, so glad I came to Springfield. Everything about Springfield is lovely I've never been so happy with carers as I am now.
Reply from Zorah Parveen, Registered Manager at Springfield Healthcare (Newcastle)

We are absolutely thrilled to read your review! Knowing that you are so happy with the care you're receiving and that you can't fault our carers means the world to us. We are so glad you chose Springfield, and we are committed to continuing to provide you with a lovely experience and the highest quality of care.Best wishes,Zorah

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Springfield Healthcare (Newcastle)

from K B (Mother of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the support my son gets from the carer. My son is very happy on his days out, comes back tiered but very content.
Reply from Zorah Parveen, Registered Manager at Springfield Healthcare (Newcastle)

Thank you for your positive feedback. We are very pleased to hear that your son is happy with the support he receives and enjoys his days out. We appreciate you sharing your experience!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Springfield Healthcare (Newcastle)

from M W (Client) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thank you for the carers who come in as I live on my own as I have just one brother which does not live close to me, my carers make it to see me as much as they can.
Reply from Zorah Parveen, Registered Manager at Springfield Healthcare (Newcastle)

Thank you for taking the time to share your experience with Springfield Healthcare. It means a lot to us that our carers are able to provide you with consistent and reliable support. We understand the importance of companionship, especially when family is far away. We'll make sure to pass on your kind words to the care team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Springfield Healthcare (Newcastle)

from Michael M (Husband of Client) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic caring professional caring considerate understand my wife's needs supporting my wife in every way. We would be lost without them they all deserve a medal and three times the wages they receive and day care workers will be valued a lot more than they are now God bless them.
Reply from Zorah Parveen, Registered Manager at Springfield Healthcare (Newcastle)

Thank you for your incredibly kind review. We're so pleased you are happy with the care your wife receives, knowing we make a difference means a lot to our team. We agree, they deserve immense recognition! We'll make sure to share your appreciation with them. Thank you!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Springfield Healthcare (Campbell Court)

from J T (Client) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care given to me by the caring staff in Springfield Healthcare Campbell Court. I enjoy going to the restaurant and joining in with the quiz and my activities on a Wednesday.
Reply from Liz Nobel, Senior Carer at Springfield Healthcare (Campbell Court)

Thank you for taking the time to leave such a lovely review. We are so pleased that you are happy with the care you receive at Campbell Court! Our activities team work very hard and it is lovely to hear that their efforts are appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Springfield Healthcare (Campbell Court)

from D C (Son of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently residing at Campbell Court.
We as a family thoughts on Campbell Court is simply - outstanding! The facilities are great with the restaurant being a real focal point of the community. Residents regularly get together for excellent food and regular quizzes, bingo, and other entertainment
depending on the season.
The staff are just perfect, super friendly and very understanding, happy to assist, and always willing to go the extra mile.
Overall a superb environment for my Dad will have the facilities to go with it, however, it's the staff who make the place so, so successful.
Kind regards.
Reply from Liz Noble, Senior Carer at Springfield Healthcare (Campbell Court)

Thank you so much for leaving such lovely words. We're truly touched that our care has made such a positive difference for your father and provided you with some comfort. Your feedback will be shared with the whole team. We look forward to carrying on supporting him! All the best to you and your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Springfield Healthcare (Campbell Court)

from James L (Son of Client) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff who are professional, supportive and extremely caring. My brother and I could not ask for a better service for our father. He is extremely happy. The staff go above and beyond. I couldn't praise the staff enough. Thank you.
Reply from Liz Noble, Senior Carer at Springfield Healthcare (Campbell Court)

Thank you so much for leaving such kind words. We are so pleased that our care has brought happiness to your father and provided peace of mind for you and your brother. I will make sure to pass on your words to the rest of our team. All the best.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Springfield Healthcare (Newcastle)

from M S (Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
1) This firm sends people out to care that can't speak English very well, and I mean badly.
2) Can't make toast. Struggle with basic cooking tasks.
3) All they want is in and out of your house asap. If they care they would make your care happen.
4) Your call time is disgraceful, they turn up at
any time that suits them.
5) Some of Springfield's staff are great but you very rarely see the good ones. Different person all the time.
6) They promise you everything and don't deliver.
Reply from Theresa Bradley-Comstive, Operations Director at Springfield Healthcare (Newcastle)

I am sorry to learn that you were disappointed with the care service offered to you during your time with Springfield. I understand how frustrating it must be when your expectations are not met. Although it is not always possible to send the same carers, we do expect the same Springfield standard to be upheld by all. We value quality care and expect no less from any of our carers. We would like to hear more about your experience so we can investigate this issue further and ensure this does not happen again. With this in mind, I will ensure that our Quality Assurance Lead makes contact with you to discuss your concerns further and explore potential solutions. Thank you for bringing this to our attention, your feedback is invaluable to us as we continue to improve our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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