Home Care Provider Owned by Springfield Homecare Services Ltd in South Yorkshire
8.9
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in South Yorkshire for Springfield Homecare Services Ltd are showing below.
View the details of all 9 locations (with 58 reviews) owned by Springfield Homecare Services Ltd
Springfield Homecare Services Ltd Locations in South Yorkshire (1)
Springfield Healthcare (Sheffield)
7.9
10 reviews
First Floor, Universal House, 41 Catley Road, Sheffield S9 5JF
"Carers are very good, polite and professional. They treat my wife with care and compassion. They alert to supply needs: tablets, pads, etc.…" Read all 10 reviews
Springfield Healthcare (Sheffield) is a trusted provider of high-quality care services with dedicated care teams who are committed to delivering exceptional care that is tailored to your individual needs. Their services range from short-term visits to… Read more about Springfield Healthcare (Sheffield)
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £26.40 / hour
- Live-in Care from £1,600 / week
Springfield Homecare Services Ltd Reviews in South Yorkshire (10)
8.9
Springfield Homecare Services Ltd has a Group Review Score of 8.9 (8.895) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Springfield Homecare Services Ltd must have a Review Score.
Review of
Springfield Healthcare (Sheffield)
from T C (Husband of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Carers are very good, polite and professional. They treat my wife with care and compassion. They alert to supply needs: tablets, pads, etc. I am very happy with the service.
Reply from Rachel Redmond, Registered Manager at Springfield Healthcare (Sheffield)
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Review of
Springfield Healthcare (Sheffield)
from L C (Daughter of Client) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The supervisor called to check everything was going ok with Mum's care and carers. He was very precise and checked the care given to Mum in detail which was very helpful. We didn't have any big problems and ones we had in the past at the beginning have been solved and brought out. Mum likes having regular
carers she recognizes which helps her memory of who everyone is.
Reply from Rachel Redmond, Registered Branch Manager at Springfield Healthcare (Sheffield)
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Review of
Springfield Healthcare (Sheffield)
from Jacqueline L (Daughter of Client) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my mother has recieved from the carers has been absolutely wonderful. Each person goes above and beyond for her. Mom loves everyone of them. As do I. They're more like family now.
Reply from Rachel Redmond, Registered Branch Manager at Springfield Healthcare (Sheffield)
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Review of
Springfield Healthcare (Sheffield)
from B F (Mother of Client) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
In all the carers are good and do well. Hoping things do get a little better and more constant.
Reply from Rachel Redmond, Registered Manager at Springfield Healthcare (Sheffield)
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Review of
Springfield Healthcare (Sheffield)
from J J (Daughter-in-law of Client) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother-in-law's care has been consistently good. We have no issues in terms of the support and attention she receives. My mother-in-law herself comments on how she likes the carers who visit her.
Reply from Rachel Redmond, Registered Manager at Springfield Healthcare (Sheffield)
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Review of
Springfield Healthcare (Sheffield)
from G H (Wife of Client) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall my experince with the carers is very good. They are very good with communicating with my husband and myself. Once times are sorted for scheduled visits, our experience will be nearly perfect.
Reply from Rachel Redmon, Registered Manager at Springfield Healthcare (Sheffield)
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Review of
Springfield Healthcare (Sheffield)
from L B (Daughter of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My mum has been receiving 4x daily visits by carers from this company since January 2025. It is her and our family's first experience of requiring additional support and care within her home. It has been a truly appalling experience for the most part. Carers turn up at random times with no consideration
to reasonable spacings between meals. For example being got up and given breakfast after 10.30am then someone turning up at midday to do lunch. My mum was left in bed until after midday despite the office claiming someone was 10 minutes away when I realised mum was still in bed at gone 11am.
She blamed staff sickness but there was no attempt to contact either my mum or myself to inform us they were having issues. Staff sickness and taking leave seem to be the only explanation this company can give as well as a meaningless apology. On several occasions, mum has had to ring them when no one turned up to put her to bed. Basic cooking skills are lacking and food is frequently inedible.
She blamed staff sickness but there was no attempt to contact either my mum or myself to inform us they were having issues. Staff sickness and taking leave seem to be the only explanation this company can give as well as a meaningless apology. On several occasions, mum has had to ring them when no one turned up to put her to bed. Basic cooking skills are lacking and food is frequently inedible.
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Review of
Springfield Healthcare (Sheffield)
from M G (Friend of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Absolutely appalling carers. Majority here on sponsorship licence. Speak very poor broken English are rude and abrupt. Have no idea of basic hygiene or how to make a meal. I Wouldn't let them take care of my hamster. Now a safeguarding issue. DO NOT USE! If you are funded by local council get a direct
payment and choose your own care provider. Can't wait see the CQC inspection when it happens! Would have scored zero if that was an option.
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Review of
Springfield Healthcare (Sheffield)
from N W (Daughter of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I would avoid this company at all costs. My dad has been user since January. They turn up when they want. Office changes times. They have no info on user. Not any idea on medication half of the time. They have served him cold food. Then are rough with him and going around other staff saying he is nasty.
They are supposed to order medication and pick up don't do that either. He has time critical medication and still do what they want. You phone office have meetings and it gets worse. The lady who came out for info was more interested in her family life more than users. Would score Zero but not available.
Reply from Theresa Bradley-Comstive, Operations Director at Springfield Healthcare (Sheffield)
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Review of
Springfield Healthcare (Sheffield)
from S H (Son of Client) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
2.0 out of 5
At first was good, but slowly derailed. Continuous lateness, never on time. If had money to do so, this company would no longer be needed.
Very unhappy with the service app, very confusing, cannot comment on it.
Very unhappy with the service app, very confusing, cannot comment on it.
Reply from Ronnie Gwindi, Registered Service Manager at Springfield Healthcare (Sheffield)
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Awards / Recognitions (0)
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