Home Care Provider Owned by Springfield Homecare Services Ltd in South Yorkshire

8.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Springfield Homecare Services Ltd in South Yorkshire

Only the locations & reviews in South Yorkshire for Springfield Homecare Services Ltd are showing below.

View the details of all 8 locations (with 39 reviews) owned by Springfield Homecare Services Ltd

Springfield Homecare Services Ltd Locations in South Yorkshire (1)

 

1 Home Care Provider owned by Springfield Homecare Services Ltd in South Yorkshire

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Springfield Healthcare (Sheffield)

First Floor, Universal House, 41 Catley Road, Sheffield S9 5JF 

6.7 7 reviews
"My mother-in-law's care has been consistently good. We have no issues in terms of the support and attention she receives. My mother-in-law…"   Read all 7 reviews

Springfield Healthcare (Sheffield) is a trusted provider of high-quality care services with dedicated care teams who are committed to delivering exceptional care that is tailored to your individual needs. Their services range from short-term visits to… Read more about Springfield Healthcare (Sheffield)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Springfield Homecare Services Ltd Reviews in South Yorkshire (7)

8.6
Springfield Homecare Services Ltd has a Group Review Score of 8.6 (8.599) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Springfield Homecare Services Ltd must have a Review Score.

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Review of

Springfield Healthcare (Sheffield)

from B F (Mother of Client) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In all the carers are good and do well. Hoping things do get a little better and more constant.

Reply from Rachel Redmond, Registered Manager at Springfield Healthcare (Sheffield)

Thank you for your feedback, we appreciate you acknowledging that our carers are good and doing well. We'll continue to work with you to improve the consistency of our services.Best wishes,Rachel


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Review of

Springfield Healthcare (Sheffield)

from J J (Daughter-in-law of Client) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law's care has been consistently good. We have no issues in terms of the support and attention she receives. My mother-in-law herself comments on how she likes the carers who visit her.

Reply from Rachel Redmond, Registered Manager at Springfield Healthcare (Sheffield)

Thank you so much for your feedback! We're so pleased to hear that your mother-in-law is receiving consistently good care and that you are both happy with the support and attention provided by our carers. It's wonderful to know she enjoys their visits.Best wishes,Rachel


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Review of

Springfield Healthcare (Sheffield)

from G H (Wife of Client) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my experince with the carers is very good. They are very good with communicating with my husband and myself. Once times are sorted for scheduled visits, our experience will be nearly perfect.

Reply from Rachel Redmon, Registered Manager at Springfield Healthcare (Sheffield)

Thank you for your lovely feedback regarding our carers, our services and our communication. We appreciate you highlighting this strength and understand that scheduling is an area for improvement. We are actively working to ensure visit times are consistently sorted to provide you with a perfect, and smooth experience.Best wishes,Rachel


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Review of

Springfield Healthcare (Sheffield)

from L B (Daughter of Client) published on 8 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum has been receiving 4x daily visits by carers from this company since January 2025. It is her and our family's first experience of requiring additional support and care within her home. It has been a truly appalling experience for the most part. Carers turn up at random times with no consideration
to reasonable spacings between meals. For example being got up and given breakfast after 10.30am then someone turning up at midday to do lunch. My mum was left in bed until after midday despite the office claiming someone was 10 minutes away when I realised mum was still in bed at gone 11am.
She blamed staff sickness but there was no attempt to contact either my mum or myself to inform us they were having issues. Staff sickness and taking leave seem to be the only explanation this company can give as well as a meaningless apology. On several occasions, mum has had to ring them when no one turned up to put her to bed. Basic cooking skills are lacking and food is frequently inedible.

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Review of

Springfield Healthcare (Sheffield)

from M G (Friend of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely appalling carers. Majority here on sponsorship licence. Speak very poor broken English are rude and abrupt. Have no idea of basic hygiene or how to make a meal. I Wouldn't let them take care of my hamster. Now a safeguarding issue. DO NOT USE! If you are funded by local council get a direct
payment and choose your own care provider. Can't wait see the CQC inspection when it happens! Would have scored zero if that was an option.

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Review of

Springfield Healthcare (Sheffield)

from N W (Daughter of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would avoid this company at all costs. My dad has been user since January. They turn up when they want. Office changes times. They have no info on user. Not any idea on medication half of the time. They have served him cold food. Then are rough with him and going around other staff saying he is nasty.
They are supposed to order medication and pick up don't do that either. He has time critical medication and still do what they want. You phone office have meetings and it gets worse. The lady who came out for info was more interested in her family life more than users. Would score Zero but not available.

Reply from Theresa Bradley-Comstive, Operations Director at Springfield Healthcare (Sheffield)

We are sorry to hear that you are dissatisfied with the care your father has received. The issues you've described are unacceptable and we have taken immediate action to address these concerns. We remain committed to the wellbeing and safety of those in our care and we are dedicated to upholding the highest standards. Thank you for bringing this to our attention, your feedback is invaluable to us as we continue to improve our services.


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Review of

Springfield Healthcare (Sheffield)

from S H (Son of Client) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

At first was good, but slowly derailed. Continuous lateness, never on time. If had money to do so, this company would no longer be needed.
Very unhappy with the service app, very confusing, cannot comment on it.

Reply from Ronnie Gwindi, Registered Service Manager at Springfield Healthcare (Sheffield)

I am sorry to learn that you were disappointed with the care service offered to you during your time with Springfield. I understand how frustrating it must be when your expectations are not met. Although external issues, such as traffic, can occasionally impact carer's punctuality, we do expect the same Springfield standard to be upheld by all. We value quality care and expect no less from any of our carers. We would like to hear more about your experience, and your issues with the app, so we can investigate this issue further and ensure this does not happen again. With this in mind, I will ensure that our Quality Assurance Lead makes contact with you to discuss your concerns further and explore potential solutions. Thank you for bringing this to our attention.


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Awards / Recognitions (0)

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