Springfield Healthcare (Campbell Court)

Penrith Road, Hebburn NE31 2RG
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9.5 5 Reviews
  • Springfield Healthcare (Campbell Court), Hebburn
Springfield Healthcare (Campbell Court) is a haven for compassionate care in South Tyneside, offering a range of services tailored to meet the unique needs of individuals in their homes within the Campbell Court scheme. They are committed to providing kind and personalised support, empowering customers to maintain their independence and live life to the fullest.

Their dedicated team of experienced carers are passionate about delivering the highest quality care, ensuring that everyone receives the attention and support they deserve. They understand that every person's needs are different, and they work closely with customers and their families to create personalised care plans that promote well-being and dignity.

Campbell Court offers a wide range of services, including:
- Personal care: Assistance with daily living activities such as bathing, dressing and grooming.
- Medication administration: Safe and reliable management of prescribed medications.
- Dementia care: Specialised support for individuals living with dementia, promoting understanding and compassion.

At Campbell Court, they foster a warm and welcoming environment where customers feel safe, secure and valued. The Springfield team are committed to building strong relationships with customers and their families, ensuring open communication and collaboration throughout their care journey.

If you or a loved one requires compassionate and reliable supported living in South Tyneside, Campbell Court is here to provide the support you need.

Get in touch now to discuss how they can support you or your loved one live life to the fullest.
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Care Provided by Springfield Healthcare (Campbell Court)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Contact Springfield Healthcare (Campbell Court) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Springfield Healthcare (Campbell Court) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Samantha Collins (Manager)

Springfield Healthcare (Campbell Court) Reviews (5)

9.5

Springfield Healthcare (Campbell Court) has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years.
Over all time Springfield Healthcare (Campbell Court) has 5 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 0
Date Published
  • 5
  • 2
  • 4
  • 5
  • 0
Reviewer Connection to Springfield Healthcare (Campbell Court)
  • 2
  • 2
  • 1
Total of 5, showing 1-5
Review from Julie T (Client) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been living at Campbell Court for just over a year. In that time my health has improved so much. Due to the care and support I have been receiving, and the way everything is now so accessible for me. The staff have been so enabling to me, letting me be myself for the first time in years.
I am so grateful to every one of them.
Reply from Donna Kelly, Registered Manager at Springfield Healthcare (Campbell Court)Thank you for your review, we are so grateful for your kind words. It's an honour to support you and to provide an environment where you can truly thrive. Thank you for being such a wonderful part of our community, we look forward to many more years of supporting your health and independence.
Best wishes,
Donna
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Moira F (Sister of Client) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Campbell Court my brother has experienced nothing but kindness and exceptional care. This review is a holistic review to include all of the staff of Springfield Health within Campbell Court. Assisted living was not something he had anticipated eight months ago. However considering
the changes to his health it has been a breath of fresh air. He is safe, his dignity is at the centre of the care he is provided. Everyone is professional. Additionally they have aided his independence and made him laugh again. Thank you.
Reply from Donna Kelly, Registered Manager at Springfield Healthcare (Campbell Court)Thank you so much for taking the time to share this incredibly thoughtful and heartfelt review. We were truly touched to hear that your brother has experienced such kindness and exceptional care since moving into Campbell Court.
Best wishes,
Donna
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J T (Client) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care given to me by the caring staff in Springfield Healthcare Campbell Court. I enjoy going to the restaurant and joining in with the quiz and my activities on a Wednesday.
Reply from Liz Nobel, Senior Carer at Springfield Healthcare (Campbell Court)Thank you for taking the time to leave such a lovely review. We are so pleased that you are happy with the care you receive at Campbell Court! Our activities team work very hard and it is lovely to hear that their efforts are appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D C (Son of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently residing at Campbell Court.
We as a family thoughts on Campbell Court is simply - outstanding! The facilities are great with the restaurant being a real focal point of the community. Residents regularly get together for excellent food and regular quizzes, bingo, and other entertainment
depending on the season.
The staff are just perfect, super friendly and very understanding, happy to assist, and always willing to go the extra mile.
Overall a superb environment for my Dad will have the facilities to go with it, however, it's the staff who make the place so, so successful.
Kind regards.
Reply from Liz Noble, Senior Carer at Springfield Healthcare (Campbell Court)Thank you so much for leaving such lovely words. We're truly touched that our care has made such a positive difference for your father and provided you with some comfort. Your feedback will be shared with the whole team. We look forward to carrying on supporting him! All the best to you and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James L (Son of Client) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff who are professional, supportive and extremely caring. My brother and I could not ask for a better service for our father. He is extremely happy. The staff go above and beyond. I couldn't praise the staff enough. Thank you.
Reply from Liz Noble, Senior Carer at Springfield Healthcare (Campbell Court)Thank you so much for leaving such kind words. We are so pleased that our care has brought happiness to your father and provided peace of mind for you and your brother. I will make sure to pass on your words to the rest of our team. All the best.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Springfield Healthcare (Campbell Court) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Springfield Healthcare (Campbell Court) is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Springfield Healthcare (Campbell Court) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Theresa

Theresa Bradley-Comstive

Job Title: Operations Director Joined: 2013

As Operations Director for Home Care Services, I feel privileged to support others to live their lives to the fullest. I am very passionate about my role, and the work that my teams do every day. Being so involved in people’s lives and being able to make a genuine difference is so rewarding. Here at Springfield, it really is about the people we employ and support, it’s about family and the importance of looking after each other.

Frequently Asked Questions about Springfield Healthcare (Campbell Court)

What Type of Services does Springfield Healthcare (Campbell Court) offer?

Springfield Healthcare (Campbell Court) offers Home Care.

How many Carers does Springfield Healthcare (Campbell Court) employ?

Springfield Healthcare (Campbell Court) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Springfield Healthcare (Campbell Court) to verify any information. View our terms and conditions. Springfield Healthcare (Campbell Court) has an Enhanced Service - more info.