Springfield Healthcare (Darlington)

Aspen House, Chesnut Road, Darlington DL1 1QL
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Top 20 award
9.9 16 Reviews
  • Springfield Healthcare (Darlington), Darlington
Springfield Healthcare is a care provider you can trust! Rated ‘Good’ by the CQC in November 2023, Springfield Healthcare (Darlington) are committed to helping customers to maintain their independence and live life to the full. The team are care professionals who are dedicated to delivering high-quality and life changing care. They understand how important it is for customers to maintain their independence and remain in the comfort of their own home.

Springfield Healthcare provide a variety of care services from elderly care, mental health support and family support services as well as offering day care for adults with learning and physical disabilities. Care plans are tailored to your unique needs and preferences, ensuring your personal hobbies and social life are the main priority. They offer a range of support services, from assistance with daily living activities like cooking, bathing and dressing, to more complex care for medical conditions and physical disabilities.
Springfield Healthcare’s (Darlington) day care, providing a welcoming and stimulating environment for children and young adults. Their centre provides a range of activities, from social gatherings and arts and crafts to exercise classes and outings, designed to promote physical and mental wellbeing. Their dedicated staff are committed to supporting customers to ensure they have a fulfilling and enjoyable days.

Carers and customers are carefully matched based on shared interests to foster meaningful connections and lasting relationships. Visits are tailored to your preference, with a minimum duration of half an hour to ensure ample time for conversation, activities and companionship.

By choosing Springfield, you’re choosing to maintain your independence and quality of life. Their goal is to bring joy to all customers and provide them with the support and assistance they need.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £24.20
  • Weekly Live-in Care Fees: from £1600

Please get in touch with our friendly team to discuss our current pricing.

These prices are only a guideline, please contact Springfield Healthcare (Darlington) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Donna Kelly (Registered General Manager)

Springfield Healthcare (Darlington) Reviews (16)

9.9

Springfield Healthcare (Darlington) has a Review Score of 9.9 (9.889) out of 10, based on 16 reviews in the last 2 years. Over all time Springfield Healthcare (Darlington) has 16 reviews.

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Review from M E (Son of Client) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield Health Care provided truly outstanding end-of-life care for him. The team was compassionate, respectful, and attentive, always prioritizing his comfort and dignity. Their communication with our family was thoughtful and supportive, keeping us informed and reassured every step of the way.
The staff went above and beyond to ensure he was calm, cared for, and surrounded by kindness in his final days. We are forever grateful for their exceptional care and highly recommend Springfield Health Care for anyone seeking heartfelt, professional support during such a difficult time.
Special mention to one lady. She really has captured the essence of compassion

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for taking the time to leave a review. It was an honour to support your dad and I know our carers always looked forward to their visits with him. I am pleased that our team were able to support your family and make such a difficult time slightly more manageable. All the best.

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Review from Julia G (Daughter of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from hospital in November 24 and died in April 25. During this time my father received excellent care from carers. My father could be difficult at times but they always showed him compassion and care. As a nurse, I always expect a high standard of care and I wasn't disappointed
with the care my father was given. Would highly recommend to anyone

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for taking the time to share your heartfelt feedback regarding the care your father received from our team. It means a great deal to us to hear that our carers consistently showed him compassion and dedication. Providing compassionate and high-quality care is at the core of what we do and we are truly grateful to know that we met your expectations and were able to support your father and your family.Best wishes

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Review from S W (Client) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield is a brilliant company, the carers, the managment are so kind and helpful. The carers help me mentally and physically I'm so grateful for all the help and support they provide. Thank you Springfield.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

We're so touched by your review! It's incredibly rewarding to hear that our team is providing you with such kind and helpful support, and that we're making a positive impact on your mental and physical well-being. Thank you for recognising the dedication of our staff; your comments mean a great deal to everyone at Springfield.Best wishes

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Review from Conner W (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really happy with my experience with the company. I have had the support from carers for 4 years now. The support I have received has been amazing with only a few littles problems.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for your kind words. We're thrilled to know you've had such a positive experience with our carers over the past four years. We appreciate your feedback and are so glad we could provide amazing support. Best wishes,

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Review from Y M (Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a big step for me to accept i needed care and to do something about it. I am so glad I chose Springfield Healthcare as they were the company who put me at ease completely from the moment I rang them. Their professional standards are embedded in genuine warmth and regard and consequently I feel
100% cared for, respected, and safe.
The carers have transformed the quality of my life so much and lifted a huge weight from myself and my family, not just for the present but for the future too if my care needs increase.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for your kind words. We're so pleased to hear that you felt at ease with Springfield Healthcare from the start and that our carers have made such a positive difference in your life and for your family. Your comfort, respect and safety are our top priorities, and we're delighted to know we've achieved that for you. Best wishes, Maria.

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Review from V S (Daughter of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service prided by the carers and amin staff is wonderful and has allowed my mum to maintain her independence.
Nothing is too much - just ask and if it can be done, it will be!
The carers raise any concerns they may have very quickly which allows any issues to be resolved with the minimum of
fuss!
So glad that these lovely people have come into our lives.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

These are lovely words, thank you! We're so glad that our 'nothing is too much trouble' ethos is shining through and that our team's quick communication helps to resolve any issues efficiently. It's wonderful to know that our carers have become such a positive presence in your lives, we feel very privileged to care for your Mum!

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Review from M O (Wife of Client) published on 5 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Springfield Healthcare, the staff are so accommodating, friendly and hard working. No job is too small. Thank you so very much for all that you do for me and my husband.

Reply from Maria Fryer, Operations Team Lead at Springfield Healthcare (Darlington)

Thank you so much for your kind words. We are so pleased to hear that you and your husband are happy with the care and support provided by our dedicated team at Springfield Healthcare. It means a great deal to us to know that our staff's hard work and friendly approach are making a positive difference. We truly appreciate your recommendation!Best wishes,Maria

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Review from P S (Sister of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Springfield Healthcare for my brother who is paralysed from the chest down. My brother's carers provide the utmost care, 10 out of 10. I would highly recommend Springfield Care to anyone they are like part of the family.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for sharing your experience with Springfield Healthcare and for your recommendation! It means the world to us to hear that your brother is receiving such excellent care and that our team has become like family to you. We strive to provide the utmost care for all our clients, and it's incredibly rewarding to know that we're making a positive difference in your brother's life and yours. We'll be sure to pass along your kind words to the care team. Thanks, Maria

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Review from G N (Wife of Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to hospital and diagnosed with dementia also affecting her mobility. The care with Springfield was in place within a week of coming home. The care staff have been excellent, considerate of my wife's needs, and bring a smile to her face. We could not manage without them. We have
had their services for six months and my wife is doing really well.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you for your kind words and for sharing your positive experience with Springfield. We are delighted to hear that our care has been beneficial to your wife and that you are pleased with the support provided. Our team always strives to deliver high-quality and compassionate care, and your feedback is greatly appreciated. Best wishes.

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Review from T S (Client) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield Healthcare have supported me for just over 6 months and I can't praise them enough for carers coming to my home but also in the office. They go above and beyond. Always offering outstanding help and support. They have helped me a lot and couldn't ask for a better bunch of people to look
after me. All carers are infused with care and compassion which is evident when they are supporting me, they are good listeners and have a lot of time and patience for me. I would like to say a massive thank you for all the help and counted support.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for your kind words and for sharing your positive experience with Springfield Healthcare. It's wonderful to know that our carers have made a positive impact on your life, they are a credit to Springfield. We look forward to continuing to support you moving forward, thank you again for your lovely feedback. Best wishes.

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Review from E D (Granddaughter of Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised, my grandad was treated with so much respect and care. All of the carers were so friendly with him, respected his home, and kept everything clean and tidy! We couldn't have asked for better!

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that your grandad's experience was so positive. Our team strives to create a warm and caring environment, so it is wonderful to hear that we met your expectations. I will make sure to share this feedback with the care team. Best wishes.

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Review from Susan S (Daughter-in-law of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Springfield Healthcare in Darlington has been exceptional since they began caring for our mother after her nursing home discharge. Their dedication and professionalism shine through in every aspect of their service.
A particular staff member's communication is outstanding - she
responds to emails promptly and addresses concerns quickly, giving us great peace of mind. What truly sets them apart is their approach to caring for our mother, who has vascular dementia. The carers take time to engage with her in genuine conversation, treating her with dignity and creating a warm atmosphere.
While it's their job, the staff consistently go above and beyond. Their considerate approach makes a real difference in our mother's daily life. They adapt their care to her preferences, showing true flexibility.
We're deeply grateful for everything the Springfield Healthcare team does. Their professional expertise and genuine warmth have made this journey easier for our family.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for sharing your positive experience with Springfield Healthcare. It's incredibly rewarding to know that our team has made a positive impact on your mother's life and provided you with peace of mind. Your kind words about our staff's dedication, professionalism, and compassionate care are truly heart-warming and it's wonderful to know that our efforts are appreciated. I will make sure to share your feedback with the team and we look forward to continue providing excellent care for your mother. Best wishes.

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Review from S W (Daughter-in-law of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was cared for by your company. I can honestly say that the carers really made a difference to his life and we managed to keep him at home longer than we expected. Nothing was a problem. They spent time laughing and joking with him, something he really enjoyed. Can't thank Springfield
Healthcare enough. I 100% recommend this company

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you for your kind words and recommendation. We're delighted to hear that our carers made a positive impact on your father-in-law's life and enabled him to remain at home. It's incredibly rewarding to know that our team could bring joy and laughter to his days. Best wishes, Maria

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Review from Julie D (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield carers have been caring for my mam for the past 10 weeks, I have nothing but praise for these carers and the company. My mum looks forward to the visits from the carers, it has helped both my mam and myself. I find them and our care supervisor amazing, always available to assist me with
my questions. Amazing team, keep up the hard work.
Well done.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for your lovely review. We are delighted to hear that your mother has had such a positive experience with Springfield. Your kind words are a testament to the dedication and compassion of our team. We are committed to providing the highest quality care, and it is rewarding to know that we have made a difference in your mother's life. Thank you for your trust and support.Best wishes, Maria

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Review from Paul A (Client) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall exceptional service - pleasant and good at their jobs. Turnover of staff has reduced, which is most welcome. The office are also helpful in dealing with queries.

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Review from J V (Wife of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally Springfield Healthcare offers a good service although it would benefit from more carers. Most problems arise when carers do not come into work for various reasons. It would help carers and those who do the rotas if more than three minutes travelling time between clients was offered by Darlington
Borough Council. It works when carers are visiting clients living close in an urban situation but not when drivers have to get out to the villages from Darlington, especially when there is a lot of traffic in rush hours. Carers are glad that their rotas enable them to manage other responsibilities such as taking children to school. Students who are studying at university are employed when appropriate to give them practical experience which works very well.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Springfield Healthcare (Darlington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Springfield Healthcare (Darlington) is calculated as follows: ( (81 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 90 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Springfield Healthcare (Darlington) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (8)

Theresa

Theresa Bradley-Comstive

Job Title: Operations Director

Joined: 2013

As Operations Director for Home Care Services, I feel privileged to support others to live their lives to the fullest. I am very passionate about my role, and the work that my teams do every day. Being so involved in people’s lives and being able to make a genuine difference is so rewarding. Here at Springfield, it really is about the people we employ and support, it’s about family and the importance of looking after each other.

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Donna Kelly

Job Title: Service Manager

Joined: 2017

I have worked in Care since the age of 21, I have worked in various job roles which have given me great knowledge and experience.


I started to work for Springfield Health Care in the Newcastle branch in 2017, I worked as a Care Coordinator and then I became the North East Trainer.


During Covid 19 I came to Darlington Branch and loved the branch and its team. I was then offered the job of Service Manager which has enabled me to ensure we are providing a safe, well-led, and effective service for our customers and staff.


I feel very passionate about my job and Springfield Health Care.

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Maria Fryer

Job Title: Operations Team Leader

Joined: 2015

My job means everything to me. Springfield is my second family and I love it.


My role as Operations Team Leader involves the day-to-day management of the Darlington branch at Springfield Healthcare.


I started my career as a carer before progressing to care coach, supervisor, coordinator and now Operations Team Leader. Covering all of these roles has given me insight and knowledge to ensure that I can provide the necessary support for my team, our carers and our service, to consistently deliver high-quality care.

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Gail Atkinson

Job Title: Engagement and Compliance Officer

Joined: 2014

My role involves engaging with carers and service users on a daily basis to ensure compliance is maintained throughout our service. Through my role, I get to maintain good working relationships with our carers and service users which has always meant a lot to me.

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Emma McGee

Job Title: Care Coordinator

Joined: 2013

It is my responsibility to schedule, plan, supervise and monitor all visits from Springfield Healthcare Darlington. My role can be quite challenging to ensure smooth operations, but I find it very rewarding knowing that all our customers are receiving the support that they need.

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Maddy Bloomfield

Job Title: Care Coordinator

Joined: 2020

My role involves scheduling, planning, supervising and monitoring the daily visits. I take pride in my role as I am ensuring our service users get the very best care they can and that they have the consistency they need.

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Katie Williams

Job Title: Care Quality Supervisor

Joined: 2018

My role involves completing initial assessments, risk assessments, direct observations, medication competency and communicating with families, social workers, GPs and any other individuals who may be directly involved with our service users. This is to ensure that they are receiving the best care they can.


I feel very proud of my role and the work I do to help people in the community

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Natalie Ryder

Job Title: Care Quality Supervisor

Joined: 2022

My role involves completing initial assessments, risk assessments, direct observations, medication competency and communicating with family members, social workers, GPs and any other agency that may be directly involved with our customers. This ensures that they consistently receive high-quality care.


My role means everything to me and I feel like I really make a difference.

Frequently Asked Questions about Springfield Healthcare (Darlington)

What Type of Services does Springfield Healthcare (Darlington) offer?

Springfield Healthcare (Darlington) offers Home Care.

How many Carers does Springfield Healthcare (Darlington) employ?

Springfield Healthcare (Darlington) employs 92 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Springfield Healthcare (Darlington) to verify any information. View our terms and conditions. Springfield Healthcare (Darlington) has an Enhanced Service - more info.