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Springfield Healthcare (Darlington) has a Review Score of 9.9 (9.889) out of 10, based on 16 reviews in the last 2 years.
Over all time Springfield Healthcare (Darlington) has 16 reviews.
5.0 out of 5
Thank you so much for taking the time to leave a review. It was an honour to support your dad and I know our carers always looked forward to their visits with him. I am pleased that our team were able to support your family and make such a difficult time slightly more manageable. All the best.
5.0 out of 5
Thank you so much for taking the time to share your heartfelt feedback regarding the care your father received from our team. It means a great deal to us to hear that our carers consistently showed him compassion and dedication. Providing compassionate and high-quality care is at the core of what we do and we are truly grateful to know that we met your expectations and were able to support your father and your family.Best wishes
5.0 out of 5
We're so touched by your review! It's incredibly rewarding to hear that our team is providing you with such kind and helpful support, and that we're making a positive impact on your mental and physical well-being. Thank you for recognising the dedication of our staff; your comments mean a great deal to everyone at Springfield.Best wishes
4.0 out of 5
Thank you so much for your kind words. We're thrilled to know you've had such a positive experience with our carers over the past four years. We appreciate your feedback and are so glad we could provide amazing support. Best wishes,
5.0 out of 5
Thank you so much for your kind words. We're so pleased to hear that you felt at ease with Springfield Healthcare from the start and that our carers have made such a positive difference in your life and for your family. Your comfort, respect and safety are our top priorities, and we're delighted to know we've achieved that for you. Best wishes, Maria.
5.0 out of 5
These are lovely words, thank you! We're so glad that our 'nothing is too much trouble' ethos is shining through and that our team's quick communication helps to resolve any issues efficiently. It's wonderful to know that our carers have become such a positive presence in your lives, we feel very privileged to care for your Mum!
5.0 out of 5
Thank you so much for your kind words. We are so pleased to hear that you and your husband are happy with the care and support provided by our dedicated team at Springfield Healthcare. It means a great deal to us to know that our staff's hard work and friendly approach are making a positive difference. We truly appreciate your recommendation!Best wishes,Maria
5.0 out of 5
Thank you so much for sharing your experience with Springfield Healthcare and for your recommendation! It means the world to us to hear that your brother is receiving such excellent care and that our team has become like family to you. We strive to provide the utmost care for all our clients, and it's incredibly rewarding to know that we're making a positive difference in your brother's life and yours. We'll be sure to pass along your kind words to the care team. Thanks, Maria
5.0 out of 5
Thank you for your kind words and for sharing your positive experience with Springfield. We are delighted to hear that our care has been beneficial to your wife and that you are pleased with the support provided. Our team always strives to deliver high-quality and compassionate care, and your feedback is greatly appreciated. Best wishes.
5.0 out of 5
Thank you so much for your kind words and for sharing your positive experience with Springfield Healthcare. It's wonderful to know that our carers have made a positive impact on your life, they are a credit to Springfield. We look forward to continuing to support you moving forward, thank you again for your lovely feedback. Best wishes.
5.0 out of 5
Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that your grandad's experience was so positive. Our team strives to create a warm and caring environment, so it is wonderful to hear that we met your expectations. I will make sure to share this feedback with the care team. Best wishes.
5.0 out of 5
Thank you so much for sharing your positive experience with Springfield Healthcare. It's incredibly rewarding to know that our team has made a positive impact on your mother's life and provided you with peace of mind. Your kind words about our staff's dedication, professionalism, and compassionate care are truly heart-warming and it's wonderful to know that our efforts are appreciated. I will make sure to share your feedback with the team and we look forward to continue providing excellent care for your mother. Best wishes.
5.0 out of 5
Thank you for your kind words and recommendation. We're delighted to hear that our carers made a positive impact on your father-in-law's life and enabled him to remain at home. It's incredibly rewarding to know that our team could bring joy and laughter to his days. Best wishes, Maria
5.0 out of 5
Thank you so much for your lovely review. We are delighted to hear that your mother has had such a positive experience with Springfield. Your kind words are a testament to the dedication and compassion of our team. We are committed to providing the highest quality care, and it is rewarding to know that we have made a difference in your mother's life. Thank you for your trust and support.Best wishes, Maria
5.0 out of 5
4.0 out of 5
The Review Score of 9.9 (9.889) out of 10 for Springfield Healthcare (Darlington) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Springfield Healthcare (Darlington) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
As Operations Director for Home Care Services, I feel privileged to support others to live their lives to the fullest. I am very passionate about my role, and the work that my teams do every day. Being so involved in people’s lives and being able to make a genuine difference is so rewarding. Here at Springfield, it really is about the people we employ and support, it’s about family and the importance of looking after each other.
I have worked in Care since the age of 21, I have worked in various job roles which have given me great knowledge and experience.
I started to work for Springfield Health Care in the Newcastle branch in 2017, I worked as a Care Coordinator and then I became the North East Trainer.
During Covid 19 I came to Darlington Branch and loved the branch and its team. I was then offered the job of Service Manager which has enabled me to ensure we are providing a safe, well-led, and effective service for our customers and staff.
I feel very passionate about my job and Springfield Health Care.
My job means everything to me. Springfield is my second family and I love it.
My role as Operations Team Leader involves the day-to-day management of the Darlington branch at Springfield Healthcare.
I started my career as a carer before progressing to care coach, supervisor, coordinator and now Operations Team Leader. Covering all of these roles has given me insight and knowledge to ensure that I can provide the necessary support for my team, our carers and our service, to consistently deliver high-quality care.
My role involves engaging with carers and service users on a daily basis to ensure compliance is maintained throughout our service. Through my role, I get to maintain good working relationships with our carers and service users which has always meant a lot to me.
It is my responsibility to schedule, plan, supervise and monitor all visits from Springfield Healthcare Darlington. My role can be quite challenging to ensure smooth operations, but I find it very rewarding knowing that all our customers are receiving the support that they need.
My role involves scheduling, planning, supervising and monitoring the daily visits. I take pride in my role as I am ensuring our service users get the very best care they can and that they have the consistency they need.
My role involves completing initial assessments, risk assessments, direct observations, medication competency and communicating with families, social workers, GPs and any other individuals who may be directly involved with our service users. This is to ensure that they are receiving the best care they can.
I feel very proud of my role and the work I do to help people in the community
My role involves completing initial assessments, risk assessments, direct observations, medication competency and communicating with family members, social workers, GPs and any other agency that may be directly involved with our customers. This ensures that they consistently receive high-quality care.
My role means everything to me and I feel like I really make a difference.
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