Springfield Healthcare (Darlington)

As Operations Director for Home Care Services, I feel privileged to support others to live their lives to the fullest. I am very passionate about my role, and the work that my teams do every day. Being so involved in people’s lives and being able to make a genuine difference is so rewarding. Here at Springfield, it really is about the people we employ and support, it’s about family and the importance of looking after each other.

I have worked in Care since the age of 21, I have worked in various job roles which have given me great knowledge and experience.

I started to work for Springfield Health Care in the Newcastle branch in 2017, I worked as a Care Coordinator and then I became the North East Trainer.

During Covid 19 I came to Darlington Branch and loved the branch and its team. I was then offered the job of Service Manager which has enabled me to ensure we are providing a safe, well-led, and effective service for our customers and staff.

I feel very passionate about my job and Springfield Health Care.

My job means everything to me. Springfield is my second family and I love it.

My role as Operations Team Leader involves the day-to-day management of the Darlington branch at Springfield Healthcare.

I started my career as a carer before progressing to care coach, supervisor, coordinator and now Operations Team Leader. Covering all of these roles has given me insight and knowledge to ensure that I can provide the necessary support for my team, our carers and our service, to consistently deliver high-quality care.

My role involves engaging with carers and service users on a daily basis to ensure compliance is maintained throughout our service. Through my role, I get to maintain good working relationships with our carers and service users which has always meant a lot to me.

It is my responsibility to schedule, plan, supervise and monitor all visits from Springfield Healthcare Darlington. My role can be quite challenging to ensure smooth operations, but I find it very rewarding knowing that all our customers are receiving the support that they need.

My role involves scheduling, planning, supervising and monitoring the daily visits. I take pride in my role as I am ensuring our service users get the very best care they can and that they have the consistency they need.

My role involves completing initial assessments, risk assessments, direct observations, medication competency and communicating with families, social workers, GPs and any other individuals who may be directly involved with our service users. This is to ensure that they are receiving the best care they can.

I feel very proud of my role and the work I do to help people in the community

My role involves completing initial assessments, risk assessments, direct observations, medication competency and communicating with family members, social workers, GPs and any other agency that may be directly involved with our customers. This ensures that they consistently receive high-quality care.

My role means everything to me and I feel like I really make a difference.