Springfield Healthcare (Hull)

27 Bourne Street, Kingston upon Hull, Hull HU2 8AE
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9.1 9 Reviews
  • Springfield Healthcare (Hull), Hull
Springfield is a care provider you can trust! Rated ‘Good’ by CQC (July 2023), Springfield Healthcare (Hull) are a local provider who are dedicated to delivering the highest-quality care to customers in the comfort of their own home. Their care teams are kind, compassionate, reliable and can provide care in any situation, from short visits to live-in care - whatever you require.

Care plans are created with you, to meet your specific care requirements whilst considering your personal needs, hobbies and social outings. If desired, customers can also get support with daily tasks such as cooking, bathing and dressing, as well as more complex tasks like managing medical conditions and physical disabilities.

Their care staff are highly trained and can provide care for people of all ages, including those with dementia, learning difficulties and mental health conditions. Carers are matched with customers with similar interests to ensure meaningful connections and relationships are formed. They can visit as regularly as you like, with minimum visits of half an hour to allow adequate time for conversation, activities and companionship.

Springfield also offer Live-in Care where care professionals can support you for 24 hours a day, 7 days a week, for as long as you require. Live-In care is available for those who require support following a hospital stay, who live in more remote areas and who would prefer to stay in their own home.
With Live-In care, you can stay in your own home and enjoy all your home comforts, whilst having a dedicated caregiver supporting you round the clock.

By choosing Springfield, you’re choosing to maintain your independence and quality of life.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.95
  • Weekly Live-in Care Fees: from £1600

Please get in touch with our friendly team to discuss our current pricing.

These prices are only a guideline, please contact Springfield Healthcare (Hull) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Suzanne Rogers (Registered General Manager)

Springfield Healthcare (Hull) Reviews (9)

9.1

Springfield Healthcare (Hull) has a Review Score of 9.1 (9.114) out of 10, based on 9 reviews in the last 2 years. Over all time Springfield Healthcare (Hull) has 9 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 1

Date Published

9
4
5
9
0

Review from Peter S (Client) published on 24 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Springfield are lovely. Carers and managers have a can-do attitude, and enable me to live my life the way I see fit. Most of the carers fit into my life-style, having with me 24hrs a day could be difficult, but the carers do their best to be there when I need them, but also not too
intrusive.

Reply from Suzanne Rogers, Registered Manager at Springfield Healthcare (Hull)

Thank you for this fantastic feedback. We're so pleased to hear that our team at Springfield, from carers to managers, are enabling you to live your life on your own terms. It means a lot to know that our carers fit into your lifestyle so well and provide support without being intrusive. We really appreciate you taking the time to share your positive experience.

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Review from Pamela B (Sister of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, all the ones I have met who look after my brother have been amazing and will always go the extra mile.
I am kept informed of any problems and can use the app to check all the details of his care.
Unfortunately I am not allowed to mention any names and there are some carers I haven't
met but the ones I have deserve to be recognised.
Thank you for making my life a little easier

Reply from Suzanne Rogers, Registered Manager at Springfield Healthcare (Hull)

Thank you for your kind review. It means a great deal to us to know that our team is going the extra mile and that you feel well informed. While we understand you can't mention names, please be assured that your kind words are a fantastic recognition of the hard work and dedication of everyone involved in your brother's care. We'll make sure to share this feedback with the team. Thanks again.

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Review from Terry H (Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from the lady from the office, what a superstar this is, how things are done at Springfield Healthcare Hull Borne Street. Thank you and kind regards for going much beyond the stars you are now looking at thank you.

Reply from Suzanne Rogers, Registered Manager at Springfield Healthcare (Hull)

Thank you so much for your wonderful feedback! We're delighted to hear you had such a positive experience with our office team at Springfield Healthcare. We'll be sure to pass on your kind words to the stars in question! Thanks again.

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Review from D S (Son-in-law of Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team were very helpful, friednly and flexible. Every contact left us feeling we were known and valuable clients. The majority of the carers were excellent, giving friendly and considerate care. The occasional carer seemed rushed or less interested, but most were great.
Timings were not
exact but no appointments were missed. We would choose Springfield Healthcare again.

Reply from Suzanne Rogers, Registered Manager at Springfield Healthcare (Hull)

Thank you for your kind review. We're delighted to hear that you found our management team helpful and that most of our carers provided excellent service. We appreciate your feedback regarding the occasional rushed carer and timing inconsistencies, and we will use this to improve our service. We're thrilled you would choose Springfield Healthcare again. Thank you!

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Review from S T (Niece of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Springfield Healthcare were placed to care for my aunt via the Council. My aunt was a very private and independent lady, managed her own home, garden, cooked etc. She had dementia, so needed prompts to take medication, which is the reason carers were required. However, in November 2024 the carers left
my aunt without medication for a period of 14 days in total, 7 of which the prescription was ready for collection, but no one collected it. This resulted in my aunt becoming extremely confused, this medication should not be stopped abruptly. My aunt was admitted to hospital to be re-stabilised on her medication, after which she was transferred to respite, where she was looked after very well. I submitted a complaint to the Council, and an investigation was carried out. Inevitably the services closed ranks and said there was no case to answer - I disagree. We know the truth and the true facts are that they were negligent. My aunt never recovered from this event.

Reply from Theresa Bradley-Comstive, Operations Director at Springfield Healthcare (Hull)

We are sorry to hear that you remain dissatisfied with the services offered by Springfield Healthcare, and the response provided following the completion of our internal investigations into the concerns you have raised. We remain committed that the wellbeing and safety of those in our care is our utmost priority and we are dedicated to upholding the highest standards of care. We understand your frustration and disappointment with the care your aunt received, and we appreciate you bringing this matter to our attention.

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Review from P T (Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the carers are veyr polite and caring and do their job well, they look after my needs very well and everything I need doing they do very well, and they're just good at their job and look after me.

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Review from Terry K (Father of Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything fine. All's well.

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Review from Susan O (Wife of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say thank you very much for all the careers who looked after my husband last year. They were excellent and pleasant and helpful. My husband didn’t want carers but got on really with most of them.

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Review from Kim W (Wife of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional care company with a strong and effective management team. They have quickly put together a strong team of carers (both live-in, daily, and waking nights) all trained by their competent nurse assessor and in-house trainer to meet the complex needs of my husband (tracheostomy, PEG and catheter)
something which our previous care company consistently failed to do. Our team of carers are able, conscious and kind - exactly the right qualities we were looking for - especially as my husband is nonverbal.

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Current Review Score: 9.1 (9.114)

Overview of Review Score

The Review Score of 9.1 (9.114) out of 10 for Springfield Healthcare (Hull) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for Springfield Healthcare (Hull) is calculated as follows: ( (35 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 51 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Springfield Healthcare (Hull) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

Suzanne

Suzanne Rogers

Job Title: Registered General Manager

Joined: 2015

My role as a Registered Manager means everything to me. It is my responsibility to ensure that we uphold Springfield Healthcare's high standards and that we consistently provide a seamless and high-quality service.


I am so proud of the team I work with; it's extremely fulfilling to know that we positively impact and make a difference in the lives of our customers every day.

Theresa

Theresa Bradley-Comstive

Job Title: Operations Director

Joined: 2013

As Operations Director for Home Care Services, I feel privileged to support others to live their lives to the fullest. I am very passionate about my role, and the work that my teams do every day. Being so involved in people’s lives and being able to make a genuine difference is so rewarding. Here at Springfield, it really is about the people we employ and support, it’s about family and the importance of looking after each other.

Frequently Asked Questions about Springfield Healthcare (Hull)

What Type of Services does Springfield Healthcare (Hull) offer?

Springfield Healthcare (Hull) offers Home Care.

How many Carers does Springfield Healthcare (Hull) employ?

Springfield Healthcare (Hull) employs 110 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Springfield Healthcare (Hull) to verify any information. View our terms and conditions. Springfield Healthcare (Hull) has an Enhanced Service - more info.