Pathways to Independence

Usworth Enterprise Park, Usworth Road, Hartlepool TS25 1PD
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8.0 1 Review
  • Pathways to Independence, Hartlepool
Springfield Healthcare (Pathways to Independence) offers a fully managed service supported by their highly experienced team. They are committed to providing exceptional care solutions tailored to children and adults. Whether you require assistance with daily living tasks, social activities, mental health support or complex medical needs, their dedicated team are here to support you and your family.

Pathways to Independence are rated ‘Good’ by the CQC (June 2019). Their dedicated teams provide person-centred support, allowing you to maintain your independence and live a fulfilled life, the way you want! Their kind, compassionate and reliable care teams provide care packages tailored to you, offering an array of care services from supported living accommodation, care in your own home, day care in their day centre and full-time live in care.

Their day care provides a welcoming and stimulating environment for children and adults. They provide a range of activities, from social gatherings, arts and crafts to exercise classes and other outings which are designed to promote physical and mental wellbeing. Their dedicated staff are committed to supporting customers to ensure they have fulfilling and enjoyable days.

By choosing Springfield, you’re choosing to maintain your independence and quality of life. Their goal is to care for their customers by bringing them joy and providing the necessary support and assistance.

Get in touch now to discuss how they can support you.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £19.88
  • Weekly Live-in Care Fees: from £1600

Please get in touch with our friendly team to discuss our current pricing.

These prices are only a guideline, please contact Pathways to Independence to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Rachael Oliver (Registered General Manager)

Pathways to Independence Reviews (1)

8.0

Pathways to Independence has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Pathways to Independence has 1 review.

Overall Experience

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Review from Beverley M (Daughter of Client) published on 5 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I are really happy with the service of Pathways to Independence. All of the girls who visit are so pleasant and helpful respecting my mum. It puts my mind at rest knowing they will be there whilst I am at work. I can't fault them. Best care we have used.

Reply from Rachael Oliver, Registered Manager at Pathways to Independence

Thank you for taking the time to leave such kinds words. We are so pleased that you're able to go to work with peace of mind your mum will be well cared for. It is a pleasure to care for her. All the best

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Pathways to Independence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Pathways to Independence is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pathways to Independence is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

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Rachael Oliver

Job Title: Registered General Manager

Joined: 2017

I love my role as a Registered Manager as I have the pleasure of witnessing and being a part of people’s journey, from seeing customers learn new skills, gain independence/employment, go on holiday, try new experiences and lead as fulfilled and independent lives as possible.


It is my responsibility to oversee the management of our home and community care for children and adults with learning disabilities (autism, mental health needs and some older people). We support people through challenging situations and observe the resilience of the human spirit through their many achievements and successes. Being part of the Springfield family means being part of the solution.

Theresa

Theresa Bradley-Comstive

Job Title: Operations Director

Joined: 2013

As Operations Director for Home Care Services, I feel privileged to support others to live their lives to the fullest. I am very passionate about my role, and the work that my teams do every day. Being so involved in people’s lives and being able to make a genuine difference is so rewarding. Here at Springfield, it really is about the people we employ and support, it’s about family and the importance of looking after each other.

Frequently Asked Questions about Pathways to Independence

What Type of Services does Pathways to Independence offer?

Pathways to Independence offers Home Care.

How many Carers does Pathways to Independence employ?

Pathways to Independence employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pathways to Independence to verify any information. View our terms and conditions. Pathways to Independence has an Enhanced Service - more info.