Prestige Nursing & Care (Ipswich)

2 Crown & Anchor Mews, Tower Ramparts, Ipswich IP1 3DJ
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9.1 6 Reviews
  • Prestige Nursing & Care (Ipswich), Ipswich
Prestige Nursing & Care in Ipswich provides a wide range of home care services tailored to meet the needs of older people, infirm or disabled adults; specialising in a wide range of provision, from a simple one hour visit right up to round-the-clock nursing care.

Services are available to people in Suffolk, across areas including Stowmarket, Bury St Edmonds and Felixstowe.

The Ipswich branch is also experienced in a range of healthcare staffing solutions, working closely with the NHS and private hospitals, nursing and care homes, prisons, schools and factories. Their focus is on a responsive, high quality service using staff that integrate seamlessly with healthcare teams.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Person in charge

  • Lesley Tournay Godfrey (Manager)

Prestige Nursing & Care (Ipswich) Reviews (6)

9.1

Prestige Nursing & Care (Ipswich) has a Review Score of 9.1 (9.125) out of 10, based on 4 reviews in the last 2 years.
Over all time Prestige Nursing & Care (Ipswich) has 6 reviews.

Overall Experience
  • 6
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Date Published
  • 6
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  • 4
  • 2
Reviewer Connection to Prestige Nursing & Care (Ipswich)
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 6, showing 1-6
Review from C K (Nephew of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my Aunt receives right the way through the Ipswich team is outstanding. Right from the back office management team to the front line team members the level of detail, care and attention my aunt receives is fantastic! The Ipswich team give me the confidence, invaluable advice and the encouragement
to ensure my Aunty does not have to go into a care home, instead allowing her to remain at home where she wants to be, with the support, care, friendship and guidance which I believe is probably more than she would receive in a residential care home. I cannot say enough about the Ipswich team, they really do go above and beyond the usual care providers I have encountered to date, even bringing her flowers to bring a smile to her face. I would like to personally thank them all for being there for my Aunty and giving me the support to ensure she is as happy as she can be at home.
Reply from Lesley Tournay-Godfrey, Branch Manager at Prestige Nursing & Care (Ipswich)

On behalf of us all at the Prestige & Nursing Ipswich team, we would like to thank you for your review of our care services provided to your Aunt. We appreciate the time and comments you have been kind enough to provide. We are extremely proud of our dedicated team who work continuously to enhance the lives of those in the community. Your review is shared with the team and is a highly valuable part of our process to feedback to staff on the appreciation of both clients, family and Prestige.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E S (Daughter of Client) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very concerned and worried about having carers in, it was the loss of dignity she feared, but Prestige Care were amazing. They listened and really took time to get to know both my parents, even though only one was receiving care - so thoughtful. Mum's fears faded away as she got to see
the kindness and care from all of the Prestige team. Thank you.
Reply from Lesley Tournay-Godfrey, TBC at Prestige Nursing & Care (Ipswich)

On behalf of us all here at the Ipswich Prestige Nursing & Care branch, we would like to thank you for your valued review of care provision for your mother. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael A (Husband of Client) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige looked after my wife for nearly 6 years. They came three times a day (2 carers) and we never had any issues with any of them.
They were all excellent carers for my wife and also kept an eye on me. We would recommend Prestige to everyone.
Excellent work. Well done and thanks.
Reply from Lesley Tournay-Godfrey, Branch Manager at Prestige Nursing & Care (Ipswich)

On behalf of all the team at Prestige & Nursing Care here at the Ipswich branch, we would like to thank you for your review of staff and care services provision.
We believe that those we provide care for deserve nothing but the best, and we’re committed to delivering just that. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I S (Client) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far all the care I have had I am very pleased with.
Reply from Lesley Tournay-Godfrey, Branch Manager at Prestige Nursing & Care (Ipswich)

On behalf of us all here at Prestige Nursing & Care Ipswich, thank you for taking the time to leave us a review and sharing your experience with us. We are extremely grateful for your kind words and ratings. Our team are committed to ensuring you receive the best possible service and customer satisfaction. If there’s anything else we can do to improve our service provision for you, please let us know.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Debbie B (Daughter of Client) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige Nursing & Care (Ipswich) have been caring for a long time. Initially to care for both my dad and mum about five years ago. My dad sadly passed away in May 2018 due to Alzheimer's disease. The care has continued for my mum. Prestige Nursing and their carers have been fantastic in the care my
parents have received. It means so much now that my mum is on her own. Nothing is too much trouble and my mum is really appreciative of the care receives. She looks forward to seeing the carer's every day, morning, lunchtime, and evenings. Also as a family, it gives us peace of mind that mum is being looked after so well. Thank you so much for your continued care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Milly R (Wife of Client) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy for the care given to my husband. Can't thank the carers enough for their work over and beyond our expectations. They all treat my husband with a very caring attitude giving him dignity and humour.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.125)

Overview of Review Score

The Review Score of 9.1 (9.125) out of 10 for Prestige Nursing & Care (Ipswich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Prestige Nursing & Care (Ipswich) is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Ipswich) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Lesley Tournay-Godfrey

Job Title: Branch Manager Joined: 2017

I have worked in the care profession for over 30 years in the role of day and night carer and currently manage the care staff team of which Prestige Ipswich is extremely proud.


I have qualifications which include NVQ Level 4 in the management of Care Services, Registered Managers Award and NVQ Assessor.

Frequently Asked Questions about Prestige Nursing & Care (Ipswich)

What Type of Services does Prestige Nursing & Care (Ipswich) offer?

Prestige Nursing & Care (Ipswich) offers Home Care & Nursing Care.

How many Carers does Prestige Nursing & Care (Ipswich) employ?

Prestige Nursing & Care (Ipswich) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Ipswich) to verify any information. View our terms and conditions. Prestige Nursing & Care (Ipswich) has an Enhanced Service - more info.