Prestige Nursing + Care (Redhill)

First Floor Offices, 18 Warwick Road, Redhill RH1 1BU

Prestige Nursing + Care's Redhill branch offers professional provision to the East Surrey area and part of West Sussex. Their reach includes Reigate, Redhill, Dorking, Horley, Crawley and Guildford.

Experienced care and nursing staff assist a varied client base, including for complex needs and conditions that can include dementia and Alzheimer's, multiple sclerosis, palliative care, learning disability and mental health.

Group : Prestige Nursing + Care Ltd

Person in charge: Donna Turner (Business Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Prestige Nursing + Care (Redhill): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 8.7 out of 10 for Prestige Nursing + Care (Redhill) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Prestige Nursing + Care (Redhill) in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.429 for Prestige Nursing + Care (Redhill) is calculated as follows: ( (21 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 42 Ratings = 4.429

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for Prestige Nursing + Care (Redhill) is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Prestige Nursing + Care (Redhill) has a Review Score of 8.7 (8.679) out of 10 and an Average Rating of 4.4 out of 5 from 7 Reviews over all time

Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prestige Nursing + Care (Redhill)?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prestige Nursing + Care (Redhill)

  • Client / Service User
    3
  • Daughter of Client/Service User
    2
  • Wife of Client/Service User
    2

Very friendly and caring.

How likely would you be to recommend Prestige Nursing + Care (Redhill)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The carers arrive more or less at the scheduled time and remain the full duration of allocated time - if the care is completed early they remain to provide companionship or will do additional small tasks.
All carers are polite and listen to Mother's needs/way she likes things done.
The company has been quick to respond if extra calls have been needed.
They are one of the more expensive local agencies but the quality of care is good.

How likely would you be to recommend Prestige Nursing + Care (Redhill)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

100 percent satisfied.
They are very caring and understanding.

How likely would you be to recommend Prestige Nursing + Care (Redhill)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have dealt with Prestige for about 5 years and found the carers very patient, caring and efficient, I could not fault any of them.
They are always willing to undertake any task to help me.
A programme of duties has been sent to me, usually a fortnight in advance.

How likely would you be to recommend Prestige Nursing + Care (Redhill)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

I wouldn't have gone on this long without the help I have received from the carers. Nothing is too much trouble to them and they save my family a lot of worry.

How likely would you be to recommend Prestige Nursing + Care (Redhill)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Excellent. Pleasant, well trained carers who arrive on time. If delayed by another client we get a phone call. Extremely caring and reliable, clean and trustworthy.

How likely would you be to recommend Prestige Nursing + Care (Redhill)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

As a whole the care is very good but being in care myself its the little things that make the difference i.e. cleaning the hygiene areas and wiping down in the kitchen. Also the foreign carers with accents need to make themselves clearly understood and also listen to instructions given to them by the carer e.g. 1 carer who was foreign continually put a commode lid upside down which became wedged everytime my mother tried to get the lid off- I had to leave a note in the end to rectify this, but on a whole the care is very good.

How likely would you be to recommend Prestige Nursing + Care (Redhill)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Outam Kangalee, Registered Branch Manager at Prestige Nursing + Care (Redhill) responded to this review on 14 Mar 2016:

Thank you for your comment. We pride ourselves in the quality of care we deliver and we can reassure you that your concerns have been addressed and appropriate measures put in place to ensure that this doesn't happen again in future.

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