Prestige Nursing & Care (Leicestershire)

Ashby House, Suite 6, 17 Bath Street, Ashby-de-la-Zouch LE65 2FH
Review Us
9.7 22 Reviews
  • Prestige Nursing & Care (Leicestershire), Ashby-de-la-Zouch
Home care provider Prestige Nursing & Care, the Leicestershire branch, carries out its expert services in Ashby-de-la-Zouch and the surrounding areas of North West Leicestershire. Home care and post-hospital services are available to both private and publicly funded clients, including 24-hour provision, palliative and continuing care.

The homecare packages are tailored to each individual's specific needs and personal goals to ensure the services provided are exactly what you need.

A skilled team take pride in high quality, consistent care with a professional but friendly approach that supports dignity and independence. All solutions are tailored with the aim of enhancing quality of life.

Care Provided by Prestige Nursing & Care (Leicestershire)

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.40
  • Weekly Live-in Care Fees: from £5275.20

Fees are based on initial assessment depending on the level of need of the person to receive care

These prices are only a guideline, please contact Prestige Nursing & Care (Leicestershire) to find out the exact price for your requirements.

Contact Prestige Nursing & Care (Leicestershire) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Prestige Nursing & Care (Leicestershire) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Will Starmer (Branch Manager)

Prestige Nursing & Care (Leicestershire) Reviews (22)

9.7

Prestige Nursing & Care (Leicestershire) has a Review Score of 9.7 (9.699) out of 10, based on 10 reviews in the last 2 years.
Over all time Prestige Nursing & Care (Leicestershire) has 22 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Prestige Nursing & Care (Leicestershire)
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Total of 22, showing 1-20
Review from Beth A (Mother of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Prestige Care for our son for over 5 years. They have always been very supportive and understanding as a care company. They consistently work with us to get the best for the client, our adult son. They respond to queries promptly, altered care packages when needs have changed and managed
everything with ease and as little stress to ourselves and our son as possible. The have matched care workers exceptionally well to our son, care workers that have always managed his needs, even when he has been more challenging, with calm, kindness and understanding. The office staff are always efficient and management regularly support with paperwork and attendance for meetings when needed, invaluable with the stresses of looking after a loved one. It makes such a difference to know you can always rely on them for support and they have the best interest of our son at heart. Everyone benefits because they care.
Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)Thank you so much for the lovely feedback, it really has been a joy to work with you and help your son as much as we can! Thanks again, Will
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Review from C P (Relative of Client) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved to Prestige earlier this year, it was a big decision as a) we had been with the last care provider for a long time & b) the increase in cost but from first contact with Prestige I knew it was the right thing to do.
They were polite, courteous & really listened to us with regards to needs
& concerns, looking back we were silly to have any concerns they've certainly delivered everything they promised and go above & beyond and that's just the office any problems are dealt with quickly & efficiently. The ladies that visit (with a special mention to Laura) are always friendly, caring & professional, nothing is too much trouble but most importantly they LISTEN & that makes a massive difference to a person living with dementia. Prestige has made a massive difference to our family as a whole not just our dearest. A big thank you
Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)That was so lovely to receive, thank you for the feedback! We're delighted that you're so happy with the care your loved one is receiving and look forward to providing this for a long time to come.
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Review from Jo B (Daughter of Client) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige have been going to my mum for almost a year now and we as a family are very pleased with the whole package. The carers are very friendly and polite when giving care to my mum. They always arrive at the agreed time, and stay for the full amount of time. They go above and beyond to ensure that
my mum is happy and has everything she needs to hand, and have even stayed past the allocated time on the odd occasion if necessary. Mum often says how lovely the carers are. The office staff are also excellent and keep in touch on a regular basis. They have also arranged extra care visits for mum when we've needed them. Thanks to Prestige, my mum still has independence in her own home, and I would highly recommend them.
Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)Thanks for the amazing feedback Jo. It's been so lovely to get to know and help your mum, and it really is a team effort because it wouldn't be possible without all you do for her too. I hope you all had a great Christmas and here's to a terrific 2026!
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Review from A B (Son of Client) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Prestige are extremely caring and thoughtful with the support they are providing for Mum. They definitely exceed expectations in the level of care, providing excellent feedback and recommendations which are always welcome.
They have a great relationship and understand the individual needs
and support which is reassuring as I live quite some distance from mum.
I would recommend Prestige, especially the Ashby office who deal with any situation in a calm and professional manner.
Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)Thanks A for your amazing feedback, it is such a joy to support your mum, we're all so glad that you're happy with the care she receives. Merry Christmas! Will
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Review from M D (Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Prestige for over a year now to help with my personal care needs. The service from the carers and everyone in the back office has been absolutely outstanding. I am so pleased that I chose Prestige and have recommended them to several people. First class care agency.
Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)Thank you for the lovely feedback, it's been a pleasure to get to know you and provide care for you.
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Review from Lizzie G (Daughter of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a meeting with Prestige to review mum's needs, they listened to mum's concerns & what support she felt she needed. My sister & I also were able to contribute to what the care package should consist of.
The ladies that visit mum to help her with various things are so kind, cheerful & professional
- nothing is too much trouble from loading the washing machine, washing up, making meals, to refreshing the dog's water!
The team are the same ladies so that mum knows who's coming & they come at the allotted time, leaving notes about the visit.
Mum really enjoys the visits with the ladies & she always speaks warmly about them.
The office team are just as good, ringing us to say that mum wasn't well & could they do anything to help to being available to visit mum to update the care package.
Since having the team, it has given my sister & I reassurance that mum is able to live independently with extra support. One of the best things we have done to keep mum's independence.
Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)Thank you for such kind words; it really has been our pleasure to help mum and it's so lovely to hear that it's given you some much needed respite!
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Review from M H (Wife of Client) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the Ashby office professional and helpful, staff are very friendly. Our personal carer is very good and deals with my husband in an excellent manner.
Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)Thank you so much for the lovely feedback, it is a pleasure to provide care for your husband.
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Review from Lisa M (Mother of Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care team- 2 to 1- for my son with complex care needs and learning difficulties. He has the best quality of life that we, together with his care team can give him, not just meeting his care needs etc. but enabling him to get out and experience lots of adventures, therefore promoting his independence.
Thank you Prestige Nursing & Care (Leicestershire)!
Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)Looking after your son is a privilege to all of our team that visit him. Thank you so much for this amazing feedback. I'm so happy that we make such a difference in his life!
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Review from Lorraine H (Mother of Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's hard to review one occasion when every occasion is outstanding!
The service provided by this company is exceptional! Whilst the carer is absolutely fabulous at providing the care my son needs, those behind the scenes (in the office etc) are amazing. We, as a whole family, have never felt so supported.
Because of this company, our lives have seen great improvement. Thank you.
Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)Thank you so much for the kind words, it has been an amazing opportunity for me to get to meet you and your son - I'm so happy you are happy with the care our team provides.
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Review from Benjamin H (Husband of Client) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved to the area from Yorkshire, I had no idea of what care was available in Ashby-de-la-Zouch until I came across Prestige. I asked them to come and they did an assessment of our needs and to quote a well-known phrase - it started the ball rolling. In all my dealings over the months with Prestige,
I have found them to be very professional and efficient to cater for my needs relating to my wife. All in all, would I use them again? Yes.
Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)Hi Ben, thank you so much for the lovely words. I'm so happy you found your time with Prestige to be so positive. I hope all is well with your wife and wish you nothing but the best for the future.
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Review from Marlene J (Wife of Client) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's care was providing too much for me and my health was suffering so I decided I needed help with managing his routine. Carers now come 5 times a week to get him up, wash him and give him breakfast etc. They then clean the bedroom and the bathroom and put clean linen on the bed. If they have
time they will help and tidy the kitchen. Your staff always show compassion, treat him with kindness and keep safe his dignity.
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Review from J L (Daughter of Client) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige cared for my mum for 2 years. They supported her to live independently in her own home. The morning visits they would go for a walk with her and made sure she was set up for the day ahead, making her bed and a sandwich for her lunch. The evening visit, they helped her shower safely and made
sure her home was secure for the night. Prestige also organised for a carer to take her to doctors and hospital appointments, sometimes at short notice. Mum, who was a retired nurse, appreciated their care very much. The carers were lovely and treated Mum with dignity and respect. I am a nurse myself and live some distance away from Mum felt confident in their care, I cannot fault their service and highly recommend them. A big thank you to all.
Reply from Katie Hunt, Branch Manager at Prestige Nursing & Care (Leicestershire)Thank you for taking the time to share your experience of Prestige Nursing & Care, Leicestershire.
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Review from Jane C (Partner of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am most satisfied with Prestige Nursing & Nursing.
We have been using them since March 2020.
Management check in with us every couple of months to review the caring team
We are happy to comply with this - it is welcome.
Carers are always on time and very willing.
Reply from Katie Hunt, Branch Manager at Prestige Nursing & Care (Leicestershire)Thank you for reviewing Prestige Nursing & Care Jane.
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Review from Jayne S (Friend of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige Nursing & Care (Leicestershire)have been going to my elderly friend for about six years. She is 92 now and her needs have significantly changed in the last year. We had a sudden and dramatic change last week in the care that she requires. The prestige office and caregivers going out to her
last week was incredible the support and assistance were amazing. Getting in touch with outside agencies ie occupational therapists and community therapists to get the equipment that we need to care for her. So this has enabled her to still live and be cared for in her home. Once again you have all gone above and beyond to help myself and her. Would definitely recommend prestige to care for my loved one.
Reply from Katie Hunt, Branch Manager at Prestige Nursing & Care (Leicestershire)Thank you for the review Jayne, it is our pleasure to work with you and warming to know we can support to enable your friend to stay at home for as long as possible and as safely as possible.
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Review from Trish P (Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Personally, I have been with Prestige Nursing for a number of years and I have found them very caring, kind, and thoughtful. In fact, I think they are excellent. They are always punctual and look after me well.
Reply from Katie Hunt, Branch Manager at Prestige Nursing & Care (Leicestershire)Thank you for the kind words Trish, it is a pleasure to have cared for you and to continue to do so.
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Review from Fiona F (Daughter-in-law of Client) published on 27 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We live a considerable distance from my mother-in-law. It was therefore a worry when she sustained an injury and mobility issues, so we arranged additional support via Prestige. My mother-in-law became unwell due to entirely unrelated conditions and the team from Prestige looked after her needs, alerted
us to the changes in her condition and assisted in arranging medical help. The team have responded quickly to requests for additional support and have eased our worries.
Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Leicestershire)Thank you for taking the time to share your experience of Prestige Nursing & Care, Leicestershire.
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Review from Denis N (Husband of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife died last Saturday from Motor Neurone Disease. The professionalism from Prestige Nursing & Care (Leicestershire) looking after her has been outstanding, The admin team have both been amazing and tried to make her life more pleasant with continuous care. The carers have been absolutely brilliant.
So kind and dedicated to her. It's been first class. Thank you. I cannot thank you enough for your help during this awful time for my wife of 60 years.
Reply from lisa fisher, Marketing Operations Manager at Prestige Nursing & Care (Leicestershire)Thank you for taking the time to write such kind words at such a sad time.
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Review from Laurence H (Client) published on 5 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been using Prestige Nursing & Care for three years the carers are very qualified and are good at their job but communication with the office could be better. Overall, I am very happy with the care that I receive.
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Review from Edna W (Client) assisted by family/friend published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reliable and they look after me well. Some go above and beyond, the others do as they should.
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Review from Nicola L (Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have always been more than happy with the care provided for my 19 year old son, a great team of carers who always make sure every aspect of my son's needs is catered for. Would highly recommend Prestige Nursing.
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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Prestige Nursing & Care (Leicestershire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for Prestige Nursing & Care (Leicestershire) is calculated as follows: ( (56 Excellents x 5) + (3 Goods x 4) ) ÷ 59 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Leicestershire) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Aug 2025

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (5)

Will

Will Stamer

Job Title: Branch Manager Joined: 2019

I'm Will, and I have worked in care since 2009, when I started as a Care Assistant in a Care Home supporting those with learning disabilities. Since then, I have worked within Supported Living, Domiciliary, and Complex Care and started working for Prestige in 2019 as the Branch Manager for the Derby Branch. In 2024, I moved to the Leicestershire Branch and have loved my time here.


I am incredibly proud that we have achieved an Outstanding rating with CQC in September 2025 and look forward to continuing to provide the best care possible for our clients.


I love learning something new every day and am lucky to be surrounded by a team of amazing colleagues who each bring their own experience and knowledge to their respective roles. Learning from them to improve the lives of our clients and carer colleagues is so satisfying.

Luci

Luci Atkins

Job Title: Field Care Manager Joined: 2019

I'm Luci, and I've worked in care for over 10 years. I started off as a Domiciliary Carer and have worked in Dementia Care Homes as well.


I joined Prestige with the Leicester Branch in 2019, working with both Domiciliary and Complex clients before moving into the office and becoming a Field Care Supervisor and, finally, a Field Care Manager. I held this role in the Derby Branch from early 2023 and rejoined the Leicester Branch later that year.


My favourite thing about my role is seeing the difference we make, especially when someone is going through something particularly challenging. I enjoy advocating for people that struggle to navigate the health and social care system, and the different professionals involved.

Leanna

Leanna Pearson

Job Title: Field Care Supervisor Joined: 2020

My name is Leanna, and I've worked in care for around 20 years. I began as a carer and worked up to being a Branch Manager before going on maternity leave. I have since joined Prestige as a carer and then became a Field Care Supervisor.


I love doing the job I do and seeing the difference it makes to people's lives. I will always go out of my way to help people and always do my best. I came out of care for a short while when I had my son, but it just wasn't for me!

Sarah

Sarah Malone

Job Title: Care Planner Joined: 2018

I'm Sarah, and I live with my 4 children (3 grown up!) and my menagerie of animals. I have worked as a carer for Prestige since 2018 and became the Care Planner in Late 2021.


As a carer, I worked in Domiciliary Care as well as Support Worker packages and loved the variety of work I did, getting to know the people I cared for, and learning new skills. It was during this time that I achieved my Level 2 qualification in Health and Social Care.


I now look after the rotas for the Branch and am normally the first point of contact when you get in touch. Rotas can be a challenge at times, but it's great when it all comes together, and people get the care they need.

Natalie

Natalie Kent

Job Title: Complex Care Nurse Joined: 2019

I'm Nat, and I've worked in care since the age of 16. I was a Care Assistant in a Nursing Home before going to university, where I qualified as a Paediatric Nurse in 2004. I have worked in Children's Hospitals on various wards, including Burns, Plastics, and Orthopaedics, Neurology, and General Medical wards, before moving onto a Level 3 Neonatal Intensive Care Unit for 14 years, nursing the region's sickest and smallest infants.


My favourite part of my role is visiting our inspirational clients and their families, working closely with our amazing complex trained colleagues who are often providing intensive complex care. These carers are at the heart of what we do, and it's a real pleasure to lead them; I could not do my role without them.

Frequently Asked Questions about Prestige Nursing & Care (Leicestershire)

What Type of Services does Prestige Nursing & Care (Leicestershire) offer?

Prestige Nursing & Care (Leicestershire) offers Home Care.

How many Carers does Prestige Nursing & Care (Leicestershire) employ?

Prestige Nursing & Care (Leicestershire) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Leicestershire) to verify any information. View our terms and conditions. Prestige Nursing & Care (Leicestershire) has an Enhanced Service - more info.