Belgrave House, 81 Brecon Road, Abergavenny NP7 7RU
Q Care (Abergavenny) offers home care clients a wide range of services.
These include personal care, housekeeping, companionship, continuing healthcare, live in care and dementia care.
It recruits, trains and professionally develops its care staff, so that the service people receive is of the highest possible standard.
Q Care Ltd is fully regulated by the Care and Social Services Inspectorate Wales (CSSIW).
Group : Q Care Ltd
Person in charge: Cheryl Cox (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 50
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care and Social Services Inspectorate Wales* Report on Q Care Ltd (Abergavenny): click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
Q Care Ltd (Abergavenny) has a Review Score of 7.7 (7.667)
The Review Score of 7.7 (maximum of 10) for Q Care Ltd (Abergavenny) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Q Care Ltd (Abergavenny) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Q Care Ltd (Abergavenny) is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) ) ÷ 6 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Q Care Ltd (Abergavenny) is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Audrey L (Client) on Tuesday 13 March 2018. Relates to February 2018.
Very reliable, well organised. The night sitting service is very good.
How likely would you be to recommend Q Care Ltd (Abergavenny)? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Good