Q Care Ltd (Merthyr) Reviews (12)
Over all time Q Care Ltd (Merthyr) has 12 reviews.
Review from Alan W (Son of Client) published on 2 June 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
One of the best care agencies that has looked after my mother. All of the staff are courteous, friendly and completely professional in their approach to care. With the help of Q care, I am able to continue with the other aspects of my life without having to worry about my mother all of the time. I am
delighted with all aspects of Q Care and their team.
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Treated with Dignity
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Value for Money
Review from Patricia R (Client) published on 21 April 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very engaging, well mannered and pleasant staff. Always willing to help and they provide all the support and assistance I need. Excellent service that enables me to remain as independent as I possibly can.
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Review from I L (Client) assisted by family/friend published on 24 November 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are delighted with this very reliable and professional service. The carers are very friendly and offer very valued support.
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Review from Alyson T (Daughter of Client) published on 16 November 2020
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care has greatly improved from when mum first started with Q Care, however, I am concerned about lockdown and would like to ask do you have facilities in place to have staff tested on a fortnightly basis as I know that this happens in carehomes.
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Review from A P (Client) published on 4 August 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have used Q Care since my stroke in 1997. Have had many different carers over the years. Met many good and caring workers some with whom I formed quite a few friendships (whilst still keeping my care professional).
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Review from D J (Client) published on 21 July 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It does what it says on the box.
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Review from Mike H (Son of Client) published on 21 July 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has received 'at home' care from Q Care since suffering a stroke a decade ago. The care has invariably been excellent.
The staff are courteous, dutiful and compassionate. Management deals with any problems/requests efficiently and promptly.
I would commend Q Care to interested parties.
The staff are courteous, dutiful and compassionate. Management deals with any problems/requests efficiently and promptly.
I would commend Q Care to interested parties.
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Review from N J (Wife of Client) published on 14 July 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the care and attention that my husband receives from Q Care. I also found it very helpful when I needed help with my shopping during this recent epidemic.
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Review from M H (Client) published on 10 July 2020
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My carer is fab she is so kind and helpful.
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Review from S J (Client) published on 15 May 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the service.
I would be unable to cope without my carers.
I would be unable to cope without my carers.
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Review from Sian (Daughter of Client) published on 10 December 2018
Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
My father and I felt let down and disappointed by the care provided by Q care for my mother. Carers were frequently late, up to 1 1/2 hours with no communication to inform us, this increased anxiety to both parents. On some occasions, we had to cancel the carers due to this ongoing problem and provide
personal care ourselves.
On one occasion an administration team member arrived in her suit to provide personal care due to a shortage of staff. Many a time staff required direction on how to provide personal care. Documentation entered into patient notes were not always accurate. We requested an itemized bill and are still waiting.
On a positive note, there were 2 carers who were dedicated and excellent in their role but sadly this wasn't enough to continue care with Q care.
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Review from Audrey L (Client) assisted by family/friend published on 13 March 2018
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very reliable, well organised. The night sitting service is very good.
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