Duration of Care
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Level of Care
Specialist Care Conditions
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Care Provided by Comfort Call (Middlesbrough)
Funding & Fees
Contact Comfort Call (Middlesbrough) to get a personalised quote
Good to Know
Group / Owner
- Comfort Call Ltd
- Private Owned
Person in charge
- Katie Wem (Managers)
Are you the Owner/Manager of Comfort Call (Middlesbrough)?View your Advertising Options
Comfort Call (Middlesbrough) Reviews (4)
8.0
Comfort Call (Middlesbrough) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Comfort Call (Middlesbrough) has 4 reviews.
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Overall Experience
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Reviewer Connection to Comfort Call (Middlesbrough)
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Review from K A (Daughter of Client) published on 20 July 2026 Submitted via Website•
Overall Experience
We can't thank everyone at Comfort Call enough for the outstanding care and support they've given our dad.
A very special thank you to the wonderful carers, whose kindness, compassion and professionalism during the waking night shifts have made such a difference. They treated Dad with genuine...
We can't thank everyone at Comfort Call enough for the outstanding care and support they've given our dad.
A very special thank you to the wonderful carers, whose kindness, compassion and professionalism during the waking night shifts have made such a difference. They treated Dad with genuine dignity and respect, giving us complete peace of mind.
We'd also like to thank the amazing office team - They have always been so helpful, understanding and accommodating, making sure everything ran smoothly and keeping us informed every step of the way.
A very special thank you to the wonderful carers, whose kindness, compassion and professionalism during the waking night shifts have made such a difference. They treated Dad with genuine dignity and respect, giving us complete peace of mind.
We'd also like to thank the amazing office team - They have always been so helpful, understanding and accommodating, making sure everything ran smoothly and keeping us informed every step of the way.
Thanks to the dedication of the whole team, Dad has regained his confidence and is now safe at home during the night. We are incredibly grateful for everything you've done for our family and wouldn't hesitate to recommend Comfort Call to anyone looking for high-quality, compassionate care.
Review from Paul R (Son of Client) published on 23 September 2021 Submitted via Website•
Overall Experience
The carers assigned to my mother have been absolutely brilliant.
In just a few days, they have won my mother's confidence over and she really gets along with her carers.
In just a few days, they have won my mother's confidence over and she really gets along with her carers.
I don't know the whole team, however, I have met the carers, so a special mention to them both; thank you for being such...
The carers assigned to my mother have been absolutely brilliant.
In just a few days, they have won my mother's confidence over and she really gets along with her carers.
I don't know the whole team, however, I have met the carers, so a special mention to them both; thank you for being such dedicated and friendly carers to my mother.
In just a few days, they have won my mother's confidence over and she really gets along with her carers.
I don't know the whole team, however, I have met the carers, so a special mention to them both; thank you for being such dedicated and friendly carers to my mother.
Kind regards.
Review from Eileen B (Daughter of Client) published on 28 October 2020 Submitted via Website•
Overall Experience
Can only speak very highly of each and everyone who attended my Dad. They were polite, friendly, professional and nothing was too much trouble for them. Dad related to every one of them and they never left without a friendly goodbye. My only objection was the stoppage of written records, the book...
Can only speak very highly of each and everyone who attended my Dad. They were polite, friendly, professional and nothing was too much trouble for them. Dad related to every one of them and they never left without a friendly goodbye. My only objection was the stoppage of written records, the book was the lifeline to us know if they had attended and if Dad had eaten or had a drink and I know I’m not the only user who thinks this, maybe a review of this could be considered.
Review from Kitty G (Client / Service User) published on 3 August 2020 Submitted via Website•
Overall Experience
I have only been with this company for 2 weeks but I am very impressed with their time-keeping and the standard of care given by the workers in my home. They are punctual and very interested in their clients, easy to develop a relationship. They do not skimp on standards in any respect.
I have only been with this company for 2 weeks but I am very impressed with their time-keeping and the standard of care given by the workers in my home. They are punctual and very interested in their clients, easy to develop a relationship. They do not skimp on standards in any respect.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 May 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Comfort Call (Middlesbrough).
Accreditations
There are no accreditations posted yet for Comfort Call (Middlesbrough).
Meet the Team (0)
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