SCA Care (Southampton)

Office communication is very good. Staff in office very polite and courteous. Home carers are very good and punctual.

Since I joined the care of SCA. All the staff that came to me, have been amazing helpful, always ready with a smile. Do things for me on the days that they are with me- excellent.

Also Claire and Amy are doing amazing in there new jobs roles I am proud to be part of winfrid

The staff are very helpful, they helped me settle in. They are very good at helping me with my medications. The also accompanying me on my daily walk and make sure I don't feel lonely by coming regularly to have a chat. In general the staff are very supportive.

I have been a service user since SCA took over the care at Winfrid House. The standard of care is 100%. I am treated with respect and am safe and secure in my home. The whole team at Windfrid are the best and deserves recognition for their work ethics.

I wouldn't be able to manage all my sister-in-law's needs without the support of the staff and manager. They are a great team. Thank you all.

I am pleased with the service SCA Care provides. I was very nervous about needing personal care but I have found the staff treated me with dignity and were very friendly and put me at ease. Having worked in the care sector for over 40 years I have nothing but praise for the hard work the care staff at SCA Care do. Thank you.

Staff at Gore Grange have always treated my Dad with care and kindness. If I have any concerns they have listened and addressed them the best they can. I feel reassured that my dad is being well looked after!

Taken a little time to settle in and get used to everything but on the whole a good experience with the care team. Parents feel quite safe now and this is a weight off knowing they are safe and cared for. I was kept informed of any concerns with health etc. They had a lovely time at an activity recently and would like more please as they enjoyed the social aspect. Two staff members in particular were fantastic when we first met them and sorted a lot out for us and gave a lot of reassurance.

My brother-in-law is always given dignity and respect and I am very happy with the values that SCA Care provide.

On occasions, I have needed their advice and assistance and they have always been forthcoming, helping me achieve the right outcome for my mum. The whole team are great, but my special thanks go to the practice manager and two other staff members in particular.

My mum is very well looked after by SCA and she has some really lovely carers. Over time they have got to know her well and they find ways to work around her dementia, and improve her quality of life. The PASS system keeps me in immediate touch and any concerns are addressed very promptly and sensitively on the phone. I know Mum would want to say a big ‘thank you’ to everyone.

Outstanding! My dad has dementia. He attends the day centre 3xweek and home care twice a day. They make him smile and that's the main thing. The care provided is second to none as they show compassion and patience. The support for my mum is amazing, they show empathy and understanding. We couldn't ask any more from them. They took a huge weight off of our shoulders when we needed it most as a family. Every single member of staff is worth their weight in gold!

The carers provide excellent support to my elderly father. He has poor eyesight and hearing, which does make life difficult for him. The carers take these factors into account and help him accordingly.

The care I receive from all staff is exceptional. Everyone who visits me is polite, well mannered and pleasant. Generally top-notch care from a first-class company. The staff and management all spend time with me whenever they see me which I really appreciate.

One problem we are finding is that we carefully plan her social activities around the weekly timetable, it is frequently changed at the last minute, which results in her not being home at the right time or if we notice a last-minute change, we have to cancel the planned social activity. This obviously causes her upset and distress as she doesn’t find changes easy and is also worried about not getting back in time if we notice there is a change to the schedule. As you are aware, she is reliant on public transport as neither of us drives, which needs planning and additional time for getting back home.

Especially upon my discharge from the hospital in November 2022.

Since I have come to this company, they have changed my life and now I am on the verge of taking over my finances. All the staff and management are brilliant, I was given the opportunity to do my own interviews, I jumped at the chance and all I can say is thank you to this company for helping me.

Great service all-round, and it was good to know they are a charity too.

Very professional company. The carers give my mum confidence. Also, they engage with her and make her smile. Communication, I think sending out rosters by post, not working, sometimes they arrive late, much better by email to me, at home carer.