SCA Care (Southampton) takes pride in offering compassionate care, supporting adults with care needs to have better lives while living in the comfort of their own homes.
Free assessments are available, with the provider looking to inform carers in tailored care that safeguards each individual over the long term. Staff are carefully selected and given a 5-day induction course, while working to clear plans, for short-term and complex needs, offering companionship and skilled in rehabilitation.
Versatile provision includes expertise in dementia care, Parkinson's and stroke.
Owner : SCA Group
Person in charge: Susana Ecclestone (Head of Integrated Care)
Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)
Registered Charity Number: 1096903
Provides Carers directly to the general public: Yes
Number of Carers: 126
Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on SCA Care (Southampton): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
SCA Care (Southampton) has a Review Score of 7.3 (7.333)
The Review Score of 7.3 (maximum of 10) for SCA Care (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for SCA Care (Southampton) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for SCA Care (Southampton) is calculated as follows: ( (2 Excellents x 5) + (4 Goods x 4) ) ÷ 6 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for SCA Care (Southampton) is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by M D (Daughter of Client) on Tuesday 16 May 2017. Relates to April 2017.
My parents are happy with the cleaning service provided. My dad says 'we just let her get on with it, we don't know what she is doing'. This isn't necessarily a bad thing but I wonder if now and again they could be informed, especially when something out of the ordinary needs doing that the cleaner has identified.
However, saying that, we have no reasons to be dissatisfied with the service provided.
How likely would you be to recommend SCA Care (Southampton)? Extremely Likely
Overall Standard: Good
Staff: Excellent
Care / Support: Good
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
