SCA Care (Southampton)

1-3 Paynes Road, Southampton SO15 3DL
Review Us
9.0 24 Reviews
  • SCA Care (Southampton), Southampton
SCA Care are your dedicated community-based charity with over 30 years' experience delivering compassionate, tailor-made Home Care services that prioritise your needs and well-being. If you are here looking for a care agency with a heart that connects you with your community and always goes the extra mile then the team at SCA Care would love to speak with you.

The charity’s mission is to enhance your independence by providing personalised care that meets your specific needs and allows you to maintain your chosen lifestyle in the comfort of your own home.

The team deliver person-centred care and work with you to create a plan based on your needs, whether that be assistance with personal care, managing your medication, mobility support, helping with meal preparation or simply companionship and sharing a cuppa.

Round-the-clock assistance is available with the attentive office always on hand to address any questions or concerns. Based in Southampton, SCA Care offers Home Care services are in various locations across the region including Southampton, Eastleigh, Chandlers Ford, Hedge End, Romsey, New Forest and East Hampshire.

Care Provided by SCA Care (Southampton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £28
  • Weekly Live-in Care Fees: £1450 – £1450

Our Home Care service is based on an agreed 30,45,60 Min Rate, Live-in is priced on a daily rate and our Day opportunity's service is paid per session.


Some individuals like to have a blended approach to the required service and this is something we are more than happy to discuss.

These prices are only a guideline, please contact SCA Care (Southampton) to find out the exact price for your requirements.

Contact SCA Care (Southampton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact SCA Care (Southampton) to get a personalised quote.

Good to Know

Owner

  • SCA Group
  • Voluntary / Not for Profit Owned

Person in Charge

  • Alison Fisher (Registered Manager)
9.0

SCA Care (Southampton) has a Review Score of 9.0 (8.977) out of 10, based on 4 reviews in the last 2 years.
Over all time SCA Care (Southampton) has 24 reviews.

Overall Experience
  • 18
  • 4
  • 2
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Date Published
  • 24
  • 1
  • 2
  • 4
  • 20
Reviewer Connection to SCA Care (Southampton)
  • 10
  • 7
  • 2
  • 2
  • 2
  • 1
Total of 24, showing 1-20
Review from N A (Client) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very helpful, they helped me settle in. They are very good at helping me with my medications. The also accompanying me on my daily walk and make sure I don't feel lonely by coming regularly to have a chat. In general the staff are very supportive.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our staff have been able to support including companionship on your daily…read more
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Review from P G (Client) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a service user since SCA took over the care at Winfrid House. The standard of care is 100%. I am treated with respect and am safe and secure in my home. The whole team at Windfrid are the best and deserves recognition for their work ethics.
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Review from Martine H (Sister-in-law of Client) published on 27 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have nothing but praise for the staff who are excellent in their care of my sister. She is treated with respect and dignity.
She is extremely happy living at Barfields, there is a really nice atmosphere when I visit.
Recent changes to management have been an improvement, more professional and organised.
I have always been kept informed if there have ever been any issues - which I am very happy to say over 5 years plus have been very very few, they have always been handled sensitively and professionally.
I wouldn't be able to manage all my sister-in-law's needs without the support of the staff and manager. They are a great team. Thank you all.
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Review from Gabrielle B (Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with the service SCA Care provides. I was very nervous about needing personal care but I have found the staff treated me with dignity and were very friendly and put me at ease. Having worked in the care sector for over 40 years I have nothing but praise for the hard work the care staff
at SCA Care do. Thank you.
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Review from B W (Daughter of Client) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Gore Grange have always treated my Dad with care and kindness. If I have any concerns they have listened and addressed them the best they can. I feel reassured that my dad is being well looked after!
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you for sharing your positive experience with SCA Care. We are thrilled to hear that our staff have been treating your dad with care and kindness. It is wonderful to know that they have been…read more
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Review from H H (Daughter of Client) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Taken a little time to settle in and get used to everything but on the whole a good experience with the care team. Parents feel quite safe now and this is a weight off knowing they are safe and cared for. I was kept informed of any concerns with health etc. They had a lovely time at an activity recently
and would like more please as they enjoyed the social aspect. Two staff members in particular were fantastic when we first met them and sorted a lot out for us and gave a lot of reassurance.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you for sharing your experience with us. It's great to hear that your parents feel safe and cared for by the care team. We always strive to keep families informed about any health concerns and…read more
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Review from Roy W (Husband of Client) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers and management are kind, caring, understanding and helpful, treat us with dignity they go the extra mile every day to help us in our lives. They are special wonderful people who help us from day to day.
We are a family here, we look forward to them coming in every day. Nothing is too much
for them. They organise activities for us. The SCA are the best. Well done to everyone and thank you.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you for sharing your positive experience with the carers and management at SCA. It's heartwarming to hear that we treat you with kindness, understanding, and dignity. It's also great to know…read more
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Review from M Q (Sister-in-law of Client) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I contact the manager or any senior carers that I have any concerns with my brother-in-law they are very supportive and keep me updated with any changes to his care.
My brother-in-law is always given dignity and respect and I am very happy with the values that SCA Care provide.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you for taking the time to leave a review of SCA Care. We appreciate your feedback and are glad to hear that you had a positive experience with our services. Our team is dedicated to providing…read more
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Review from A D (Daughter of Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not express how grateful I am to the care team at Gore Grange. The team are caring and always pleasant to my mother. She looks forwards to them coming to her.
On occasions, I have needed their advice and assistance and they have always been forthcoming, helping me achieve the right outcome for
my mum. The whole team are great, but my special thanks go to the practice manager and two other staff members in particular.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you for sharing your experience with the care team at SCA Care. It's wonderful to hear that they were able to provide caring and pleasant support to your mother. It's also great to know that…read more
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Review from Jo B (Daughter of Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very well looked after by SCA and she has some really lovely carers. Over time they have got to know her well and they find ways to work around her dementia, and improve her quality of life. The PASS system keeps me in immediate touch and any concerns are addressed very promptly and sensitively
on the phone. I know Mum would want to say a big ‘thank you’ to everyone.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
I’m glad to hear that your mum is receiving excellent care from us at SCA Care and that she has such wonderful carers provided by us.
The fact that the PASS system keeps you in immediate touch is…
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Review from Jacqueline D (Daughter of Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding! My dad has dementia. He attends the day centre 3xweek and home care twice a day. They make him smile and that's the main thing. The care provided is second to none as they show compassion and patience. The support for my mum is amazing, they show empathy and understanding. We couldn't ask
any more from them. They took a huge weight off of our shoulders when we needed it most as a family. Every single member of staff is worth their weight in gold!
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you so much for your outstanding review of SCA Care. We are thrilled to hear that your dad receives exceptional care from our team. The fact that they can bring a smile to his face is truly…read more
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Review from T F (Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers provide excellent support to my elderly father. He has poor eyesight and hearing, which does make life difficult for him. The carers take these factors into account and help him accordingly.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you for taking the time to share your positive experience with SCA Care.
We are delighted to hear that our carers provide excellent support to your Dad.
We understand that poor eyesight and…
read more
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Review from Rodney G (Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care I receive from all staff is exceptional. Everyone who visits me is polite, well mannered and pleasant. Generally top-notch care from a first-class company. The staff and management all spend time with me whenever they see me which I really appreciate.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you for taking the time to leave such a positive review of SCA Care. We highly appreciate your kind words and are thrilled to hear that you receive exceptional care from our staff.
Politeness,…
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Review from P C (Sister of Client) published on 21 August 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The carers that come to visit my sister provide excellent and caring support for her.
There have been problems with agency staff previously, but I understand that these have been addressed now.
One problem we are finding is that we carefully plan her social activities around the weekly timetable,
it is frequently changed at the last minute, which results in her not being home at the right time or if we notice a last-minute change, we have to cancel the planned social activity. This obviously causes her upset and distress as she doesn’t find changes easy and is also worried about not getting back in time if we notice there is a change to the schedule. As you are aware, she is reliant on public transport as neither of us drives, which needs planning and additional time for getting back home.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you for taking the time to share your feedback regarding the support provided to your sister.
We appreciate your kind words about the excellent and caring support provided by the carers. We…
read more
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Review from Jane S (Client) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
SCA are and always have been caring, compassionate and very efficient in their dealings with me as a residential client.
I could not wish for better care.
Especially upon my discharge from the hospital in November 2022.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you so much for taking the time to leave such a lovely review. It's wonderful to hear that you've had such a positive experience with SCA and that we were able to provide you with the care and…read more
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Review from Stephen C (Client) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since I have come to this company, they have changed my life and now I am on the verge of taking over my finances. All the staff and management are brilliant, I was given the opportunity to do my own interviews, I jumped at the chance and all I can say is thank you to this company for helping me.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you so much for taking the time to review our company. We are thrilled to hear that we have made such a positive impact on your life. Our staff and management work hard to create a supportive…read more
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Review from L R (Daughter of Client) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted SCA Care to provide support to my mum during the last few months of her time with us.
The service provided was exceptional - not only was the carer someone I will be eternally grateful for, but the office team offered outstanding support; even out of hours, they can be contacted through
the on-call service or their open pass app.
Great service all-round, and it was good to know they are a charity too.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you so much for taking the time to share your experience with SCA Care. We are deeply sorry for your loss and extend our heartfelt thoughts to you and your family.
We are truly grateful for…
read more
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Review from M F (Son of Client) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional company. The carers give my mum confidence. Also, they engage with her and make her smile. Communication, I think sending out rosters by post, not working, sometimes they arrive late, much better by email to me, at home carer.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our company and the professionalism of our carers. Hearing that your mother feels confident…read more
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Review from Peter H (Husband of Client) published on 27 July 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The care my wife receives is generally good to excellent. However, despite requests to let us know about changes to the carer or the time they are arriving to give the care, we are often visited at a different time or by a different carer. This can be extremely frustrating to me and to my wife, who
suffers from anxiety and depression in any case.
Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)
I want to begin by expressing my sincere apologies for the frustrations and inconveniences you and your wife have experienced regarding the timing and personnel changes in the care provided by SCA…read more
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Review from Z M (Daughter of Client) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was utterly selfless, caring for my mother who was COVID positive. She agreed to live-in and acted as a friend as well as a carer to my mother who arrived from the care home much sicker than any of us could have imagined; my mother was also neglected and frightened. The carer took on 'over
and above' - staying up 2 nights and holding my mother's hand. She supported me and my family and gave me strength as I watched my mother pass, knowing she was there. She said she would look after mum so she did not have a change of carer. We will never forget the care, warmth and kindness the carer showed my mum and my family. Thank you.
Reply from Emma Sheldon, Registered Manager at SCA Care (Southampton)
Thank you so much for your heartfelt words. It was a privilege to support your mother and enable her to return home to be with her family. We’re also pleased we were able to give some comfort to you…read more
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Current Review Score: 9.0 (8.977)

Overview of Review Score

The Review Score of 9.0 (8.977) out of 10 for SCA Care (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for SCA Care (Southampton) is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) ) ÷ 22 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SCA Care (Southampton) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (4)

Ricky

Ricky Rossiter

Job Title: CEO Joined: 2017

I am a dedicated strategic manager with a broad scope of experience in different social care sectors, including learning disabilities, mental health, & dementia care.


Having worked in care for 17 years, I have worked in varied management roles for 13 years and have a vast skill set and proven ability to empower staff teams to deliver good quality care, focusing on independent living.


I have chosen a career in social care because I know from personal experience how important it is that people get the best possible care whilst maintaining their independence and dignity. Whatever a person needs or disability, everyone has the ability to achieve in life, and this job is about empowering those people.

Tracy

Tracy Green

Job Title: Service Manager Joined: 2024

I have worked in care for over 30 years and have been in management for over 10years. I am passionate about all areas of care delivery and how we can improve the quality for those individuals we support and care for. My experience includes residential, nursing, community and complex care. As the Service Manager for Social Care in Action, myself and the team work tirelessly to enhance bespoke person-centred care packages while supporting social and community engagement so individuals can live their best possible lives.

Alison

Alison Fisher

Job Title: Homecare Registered Manager Joined: 2017

With over 25 years of experience in the care sector, I have dedicated my career to supporting individuals in various roles and settings. My journey has given me extensive knowledge and expertise, reinforcing my commitment to compassionate and effective care. Social care and charitable organisations have had the most profound impact on my passion for person-centred support and community service.


Throughout my career, I have worked diligently to achieve professional growth and have learned invaluable lessons from the people I support and collaborate with. These experiences have enriched my understanding of care, strengthened my leadership abilities, and reaffirmed my dedication to making a meaningful difference. I am eager to continue applying my skills and empathy to contribute positively to the field, ensuring high-quality care that upholds dignity, respect, and empowerment for those in need.

Julie

Julie Bishop

Job Title: Specialist Care Registered Manager Joined: 2024

In 2001, I made a significant career transition from Finance to Social Care—a decision that has shaped the past two decades of my professional journey. I have dedicated over 20 years to supporting children and adults with additional needs in various settings. Through consistent growth, I have advanced from junior care staff member to leadership roles, including Team Leader, Deputy Head of Care, and Registered Manager since 2007.


Leading a team committed to fostering education, independence, and well-being has been both fulfilling and rewarding. The impact we make, no matter how small, reinforces my passion for this field and fuels my commitment to excellence in social care.

Frequently Asked Questions about SCA Care (Southampton)

What Type of Services does SCA Care (Southampton) offer?

SCA Care (Southampton) offers Home Care.

How many Carers does SCA Care (Southampton) employ?

SCA Care (Southampton) employs 126 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SCA Care (Southampton) to verify any information. View our terms and conditions. SCA Care (Southampton) has an Enhanced Service - more info.