Supportive SRC Ltd

I joined Supportive in January 2012 following a long Chief Officer career in management for Local Authorities and County Durham & Darlington Fire & Rescue Service. It is certainly different managing a not-for-profit charity and I am proud to have successfully steered Supportive through the economic downturn, which has affected Social Care Services.

People are at the heart of what we do and over the last two years, we have started to see our Ambulance Service flourish. Supportive’s amazing Volunteer Car drivers expand to over one hundred & seventy, delivering tens of thousands of journeys each year. Finally, but not least we have a very dedicated Home Care Service with one hundred care staff making a positive difference in people’s lives. I expect the next few years to continue to be busy and varied as my team deliver our business objectives supported by a strong team of trustees.

When I am not in the office, I can be found volunteering as a School Governor at Dean Bank Primary and Nursery School, cycling around our lovely lanes and away roughing it in our campervan.

I am Head of Operations following an impressive career in the Social Care Sector.

Most recently I have been awarded the "Outstanding Contribution to Social Care Award" within the Northeast region at the Great British Care Awards.

On a day-to-day basis, I work hard to maintain employee relations and promote a culture that encourages productivity, creativity, innovation and growth.

I always put service users at the forefront of the business to help develop existing relationships and bring in new service users, supporting our sustainable growth plans.

I recognise that nurturing our people through a strong and inclusive culture is two of the most important aspects of support. Not only are they key to our success, but they are a key differentiator that significantly sets us apart within our industry. That’s why I ensure that everything we do is underpinned by a people-centric approach, satisfied employees and robust talent management.

I also contribute heavily towards our wellness initiatives and I am a strong advocate for doing everything we can to care for our people and give back to those we so proudly serve.

Hello, I’m Jill the new Head of Corporate at Supportive.

I am part of a fabulous team dealing with HR, Recruitment, Welfare, Charity fundraising and Health and Safety. Over the past 6.5 years, I have experienced the dynamic nature of this wonderful charity, where no two days are alike. Working here is always exciting and the rewards are immeasurable.

When I’m not working, I find solace in spending quality time with my family, socialising with friends and taking leisurely walks with my beloved boxer dog. My greatest source of pride in life is my two beautiful daughters, who share my love for attending concerts.

I take immense pride in providing support to our frontline staff, who are the most caring and amazing people I have ever met. They tirelessly work to deliver outstanding service to the vulnerable people in our community.

Hi, I’m Katie and I am a Registered Home Care Manager – with drive and passion, dedicated to making a difference in the lives of those in need. With a background rooted in residential care and a seamless transition to Domiciliary care, my journey has been nothing short of fulfilling.

In 2022, I found my professional haven at Supportive and I can confidently say I have discovered my forever place of work. What makes Supportive my forever place of work? It’s simple – the people!

Working alongside a team like no other, I am continually inspired by their unwavering compassion, dedication and sheer brilliance.

Together, we create a harmonious environment where quality care thrives, making each day both fulfilling and impactful. Each member goes above and beyond with a heart full of care, leaving me in constant awe.

Join me on this journey as we strive to make a difference in the lives of those we support, one magical act of kindness at a time. Together, we are not just colleagues, we are a family full of positivity, empathy and support – that shines brightly in the world of Domiciliary care.