Streets Ahead (West) - Care at Home

Unit 2, Annfield Mills, 1 Teviot Crescent, Hawick TD9 9RE
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1.5 1 Review
  • Streets Ahead (West) - Care at Home, Hawick
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Care Provided

Contract Durations

  • Ongoing / Long Term

Other Care Provided

  • Learning Disability / Autism
  • Mental Health Condition

Good to Know

Person in charge

  • Gavin Boyle (Manager)
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Streets Ahead (West) - Care at Home Reviews (1)

1.5

Streets Ahead (West) - Care at Home has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Streets Ahead (West) - Care at Home has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Streets Ahead (West) - Care at Home
  • 1
Total of 1, showing 1-1
Review from C M (Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I think the service is very poor. No motivation by staff, they are lackluster and cannot be bothered to work. They do not provide adequate support. They sit and leave the client to do things on their own which is a health and safety risk. They tell me to "get my mum to help me" overall , a very
unprofessional service. Inaccurate information fed back on a daily basis from staff team to management. I think a review of your staff team would be beneficial.
Reply from Gavin Boyle, Service Manager at Streets Ahead (West) - Care at Home

Thank you for sharing your feedback. We are committed to supporting everyone we care for, and we take all comments on board. We're sorry to hear you feel we fell short on this occasion. If you would like to discuss your experience further, please get in touch with us directly.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.5 (1.500)

Overview of Review Score

The Review Score of 1.5 (1.500) out of 10 for Streets Ahead (West) - Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.500 for Streets Ahead (West) - Care at Home is calculated as follows: ( (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Streets Ahead (West) - Care at Home is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 19 Jun 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Streets Ahead (West) - Care at Home

What Type of Services does Streets Ahead (West) - Care at Home offer?

Streets Ahead (West) - Care at Home offers Home Care.

How many Carers does Streets Ahead (West) - Care at Home employ?

Streets Ahead (West) - Care at Home employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Streets Ahead (West) - Care at Home to verify any information. View our terms and conditions. Streets Ahead (West) - Care at Home has an Basic Service - more info.