SureCare (Preston & South Ribble)

206 Station Road, Bamber Bridge, Preston PR5 6TQ

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SureCare (Preston & South Ribble)

Group : SureCare

Person in charge: Carmen Ormesher (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis)

Care Offered: Dementia • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment

Overview of Review Score

The Review Score of 8.5 out of 10 for SureCare (Preston & South Ribble) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up of Average Rating of Reviews (maximum of 5 points) and Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating of all Reviews in the last 24 months. For each review the Home Care Provider is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Provider receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5.000 for SureCare (Preston & South Ribble) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 1th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Preston & South Ribble) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months. then it will not have a Review Score.

8.5 SureCare (Preston & South Ribble) has a Review Score of 8.5 (8.500) out of 10 based on reviews in the last 2 years. Over all time SureCare (Preston & South Ribble) has 2 reviews with an Average Rating of 5 out of 5.

Average Ratings

  • 2
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Average Rating:  Average rating  5 out of 5

Overall 100 percent satisfaction. Used other agencies and they were poor. Thank you for being there.
Good communication and staff are smart and on time, good listeners.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

I've just entered my 12th year with SureCare and I'm still receiving the same quality of care I've had since day one. My carers are always friendly and seem very happy to see me as I am to see them, whilst giving out the best care, respecting my dignity at all times. The office staff are also friendly
and willing to help with any concerns I may have to the best of their ability. If my Dad or any other member of my family or friends needed care I would recommend Surecare without any hesitation.
Myself and Dad would be lost without them.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Submit a Review for SureCare (Preston & South Ribble)

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

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Your Review & Rating

This information will be published on the website, the home care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to home care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


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Your review must be about a service provided within the last 12 months.

Extremely UNLIKELY

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Likely

Extremely LIKELY

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Care Quality Commission (CQC) Rating

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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