Croydon Home Help Ltd, trading as SureCare Croydon and Sutton, is a family run business established in 2001. SureCare mission is to deliver person-centred care to individuals living in their own homes to maintain their quality of life, promote their independence and protect their dignity.
Passionate about empowering people to take an active role in planning their own care, SureCare believes that care should be designed around individuals. Also recognise the...
Care Provided by SureCare (Croydon & Sutton)
Types of Home Care
- Visiting Care
- Live-in Care
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £12.50 - £24
Please contact SureCare office for more information
Contact SureCare (Croydon & Sutton) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- SureCare
- Private Owned
Person in charge
- Tony Benson (Registered Care Manager)
SureCare (Croydon & Sutton) Reviews (16)
SureCare (Croydon & Sutton) has a Review Score of 9.3 (9.293) out of 10, based on 9 reviews in the last 2 years.
Over all time SureCare (Croydon & Sutton) has 16 reviews.
Everyone is nice and when I had a bad carers stealing from mum. They sorted it and sacked her so they are helpful.
Thank you for your kind words. We're really glad to hear that you've had a positive experience with our team. We take concerns like the one you raised very seriously, and we're pleased we we are able to act quickly and support you and your mum. Your feedback means a lot to us.
We are pleased with the service provided by the main carer. She is kind, patient and advisable, and she makes my wife look presentable.
Thank you so much for your kind and thoughtful comments about the care you get from SureCare staff. Your comment is incredibly helpful, and we truly appreciate everything you said about our care workers. We wanted to let you know how grateful we are. We would work harder to ensure that we continue to meet your care expectations and needs. Thanks again for your kind words.
I have found the carers very kind and helpful. They listen to my requests and carry out their tasks in a caring manner. I am very satisfied with the help that I receive.
Thank you so much for your kind and thoughtful comments about the care you get from SureCare staff. Your comment is incredibly helpful, and we truly appreciate everything you said about our care workers. We wanted to let you know how grateful we are. We would work harder to ensure that we continue to meet your care expectations and needs. Thanks again for your kind words.
Carer's been very helpful so I would like to let knew how much I appreciate there help I would like to tell them again thanks for their help.
Thank you so much for your kind and thoughtful comments about the care you get from SureCare staff. Your comment is incredibly helpful, and we truly appreciate everything you said about our care workers. We wanted to let you know how grateful we are. We would work harder to ensure that we continue to meet your care expectations and needs. Thanks again for your kind words.
Very good service by SureCare people. I pass this onto others that need help.
Thank you so much for your kind words and recommendation, it truly means the world to us. At SureCare, we're deeply committed to providing support that makes a meaningful difference in people's lives, and knowing that you're happy with our service and willing to share that with others, is the...
The office has been so helpful in communicating with me about any concerns or issues raised.
I would without a shadow of a doubt recommend Surecare to anyone in need of a care service.
Thank you from the bottom of my heart Surecare.
Your kind words about our team's dedication and compassion reaffirm our commitment to providing the best possible care. We will be sure to share your appreciation with the carers and the office team. Wishing you and your family all the best and thank you again for your trust in SureCare.
Right from the start Surecare has tailored their care and support to her individual needs. It has been a partnership between both the carers , their management team and family in that caring support.
I have no hesitation in recommending and thanking Surecare Croydon for all the care and support given in her home plus support to her family.
Thank you so much for your heartfelt review. We truly appreciate your kind words and are grateful for the opportunity to have cared for your stepmother over the past few years. It has been our privilege to support her and work alongside your family to provide compassionate and tailored care. While...
I'm happy with everything.
SureCare would like to extend our heartfelt thanks to all our service users who take the time to write reviews about the services we provide. Your feedback is invaluable to us. We are committed to maintaining the high standards you have come to expect from us, and your compliments serve as...
Very professional, caring and conscientious. They use all their initiative and proactiveness.
Thank you for your feedback and kind comments. Best wishes for the future.
One of the staff members always keeps the office informed of any issues with medication running low and other problems. The office is so helpful and will contact the right team if any medical issues arise giving me peace of mind if I’m not around.
I appreciate the carers are doing a great job with limited time.
I have dropped shopping off and found things in perfect order after lunchtime calls.
Obviously, there will be the odd hiccup but communication is key and easily sorted!
Thank you for the comments we appreciate your review. SureCare values comments made by service users and their families. We would work on the odd hiccup as we are open to constructive criticism.
I was very impressed indeed with the care given to my elderly father and mother through Surecare. The carers themselves often went beyond the call of duty and exceeded expectations in what were sometimes difficult circumstances. The managers were consistently helpful and flexible, particularly around hospital stays and the consequential short-notice changes. I found them all to be reliable and adaptable in providing care and support. It is fair to say that I could not have managed without them.
Helpful, punctual, polite and friendly.
Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity.
A kind, very caring person, as too are the people who cover days off.
Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity.
The service and carers are wonderful.
They have treated me with respect and supported me with all my needs.
Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity. SureCare will look into ratings and work on how to improve better.
The SureCare carers are extremely diligent and friendly. They have created a strong relationship with the client and their family, where communication is good. The office/management have consistently been available and supportive with any issues that had arisen.
Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity. SureCare will look into ratings and work on how to improve better.
SureCare provides a good service. They are very caring, and they do all they can to care for and look after my mum. They are always courteous and kind in their approach.
Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for SureCare (Croydon & Sutton).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for SureCare (Croydon & Sutton).
Meet the Team (0)
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Frequently Asked Questions about SureCare (Croydon & Sutton)
How many Carers does SureCare (Croydon & Sutton) employ?
SureCare (Croydon & Sutton) employs 99 carers.
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