Croydon Home Help Ltd, trading as SureCare Croydon and Sutton, is a family run business established in 2001. SureCare mission is to deliver person-centred care to individuals living in their own homes to maintain their quality of life, promote their independence and protect their dignity.
Passionate about empowering people to take an active role in planning their own care, SureCare believes that care should be designed around individuals. Also recognise the...
Croydon Home Help Ltd, trading as SureCare Croydon and Sutton, is a family run business established in 2001. SureCare mission is to deliver person-centred care to individuals living in their own homes to maintain their quality of life, promote their independence and protect their dignity.
Passionate about empowering people to take an active role in planning their own care, SureCare believes that care should be designed around individuals. Also recognise the vital role that family members and nominated representatives play in providing effective support.
SureCare aim to provide a tailored package of care and support that contributes to the overall health and wellbeing of Service Users. This includes personal care, oral and dental care, blood pressure checks, medication administration, prompting and collection, grooming, housework, escort services, companionship, cultural support (values, beliefs and support to places of worship), food preparation, LGBTQ+ support, feeding and walking of pets, shopping, sit in services, rehabilitation services and end of live care.
Carers are professionally trained to recognise any changes in an individual’s care needs and to promptly inform the relevant parties. This ensures that, with the Service User’s consent, a person-centred review can be arranged to maintain the highest standard of care. SureCare always strive to go the extra mile, supporting people to achieve their goals with respect, dignity, and independence.
SureCare Croydon and Sutton is committed to respecting and upholding each person’s cultural values and preferences. To ensure this, SureCare follows a robust recruitment process and provide comprehensive in-house induction training before staff begin delivering care. SureCare continuously monitor and improve it's performance by engaging with Service Users, their families, friends, and advocates to ensure satisfaction and quality in everything.
Care Provided by SureCare (Croydon & Sutton)
Types of Home Care
Visiting Care
Live-in Care
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£23 - £30
Please contact SureCare office for more information
The price(s) shown are provided by the agency. Contact SureCare (Croydon & Sutton) for full pricing details and T&Cs.
Contact SureCare (Croydon & Sutton) to get a personalised quote:
SureCare (Croydon & Sutton) has a Review Score of 9.5 (9.494) out of 10, based on 12 reviews in the last 2 years. Over all time SureCare (Croydon & Sutton) has 21 reviews.
Reviewer Connection to SureCare (Croydon & Sutton)
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Showing 21 reviews matching selected criteria
Review from Robert M (Client / Service User) published on 14 September 2026 Submitted via Postal Card•
Overall Experience
All is satisfactory and helpful.
All is satisfactory and helpful.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you very much, we are glad to hear that everything is satisfactory and helpful. please let us know if you need us to do anything to make your care more satisfactory and great. thank you again.
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Review from M S (Client / Service User) published on 11 September 2026 Submitted via Postal Card•
Overall Experience
Very professional and caring. Within one visit the carers organised me! They were very polite and kind. Everything was done. They even took me for walks around the block.
Very professional and caring. Within one visit the carers organised me! They were very polite and kind. Everything was done. They even took me for walks around the block.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you felt well cared for and supported during your visit. It's lovely to know that our carers were polite, kind, and attentive to your needs, and that they were able to help you feel more organised. We're...
Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you felt well cared for and supported during your visit. It's lovely to know that our carers were polite, kind, and attentive to your needs, and that they were able to help you feel more organised. We're especially pleased that you enjoyed the walks around the block too!
Your feedback means a great deal to our team. Thank you for choosing us, and we look forward to continuing to provide you with the highest standard of care and support.
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Review from Andrea B (Daughter of Client) published on 11 September 2026 Submitted via Postal Card•
Overall Experience
The carers that I have had, have been very good, attentive, and understand my mothers needs. At times due to my mums stroke, she can only move slowly and most carers are very patient. My mind is at rest when I am at work knowing that she is receiving the best care.
The carers that I have had, have been very good, attentive, and understand my mothers needs. At times due to my mums stroke, she can only move slowly and most carers are very patient. My mind is at rest when I am at work knowing that she is receiving the best care.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you so much for your kind words. We're really pleased to hear that you've been happy with the care your mother has received. We understand how important it is for you to have peace of mind while you're at work, and it means a lot to know that our carers are helping you feel reassured. We'll...
Thank you so much for your kind words. We're really pleased to hear that you've been happy with the care your mother has received. We understand how important it is for you to have peace of mind while you're at work, and it means a lot to know that our carers are helping you feel reassured. We'll continue to make sure your mother receives the patience, attention, and compassionate care she deserves.
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Review from Emma L (Daughter of Client) published on 11 September 2026 Submitted via Postal Card•
Overall Experience
Our experience with SureCare has been very good. The lady who helps my mum is exceptionally caring and understands older adults with dementia. She has been very helpful and understanding even when my mum has a melt down. This is our best experience so far. Thank you SureCare.
Our experience with SureCare has been very good. The lady who helps my mum is exceptionally caring and understands older adults with dementia. She has been very helpful and understanding even when my mum has a melt down. This is our best experience so far. Thank you SureCare.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you so much for your wonderful feedback. We're delighted to hear that your experience with SureCare has been so positive, and especially that the care and support provided to your mum has made such a difference.
It's lovely to hear that our carer's patience, understanding and compassion...
Thank you so much for your wonderful feedback. We're delighted to hear that your experience with SureCare has been so positive, and especially that the care and support provided to your mum has made such a difference. It's lovely to hear that our carer's patience, understanding and compassion have helped your mum, particularly during challenging moments. We truly appreciate you taking the time to share your experience, and we'll be sure to pass your kind words on to the team.
Thank you for choosing SureCare - it means a great deal to us.
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Review from F A (Client / Service User) published on 25 August 2026 Submitted via Postal Card•
Overall Experience
When I started with SureCare attending to me at home, I was very bad with my mobility and my standard of living wasn't much good, because I was fallen everywhere I go to. However, my way of living has been better since SureCare has been looking after me and I feel like a living person again,...
When I started with SureCare attending to me at home, I was very bad with my mobility and my standard of living wasn't much good, because I was fallen everywhere I go to. However, my way of living has been better since SureCare has been looking after me and I feel like a living person again, because their staff are very efficient, friendly, communicative, and very caring. They also follow the care plan and encourage me to be able to perform again.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you so much for sharing your experience and for your kind words. We're truly delighted to hear how much of a positive difference our care and support have made to your mobility, independence, and quality of life. Your recognition of our team's friendly, caring, and communicative approach means a great deal to us.
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Review from M H (Son of Client) published on 21 April 2026 Submitted via Postal Card•
Overall Experience
Everyone is nice and when I had a bad carers stealing from mum. They sorted it and sacked her so they are helpful.
Everyone is nice and when I had a bad carers stealing from mum. They sorted it and sacked her so they are helpful.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you for your kind words. We're really glad to hear that you've had a positive experience with our team. We take concerns like the one you raised very seriously, and we're pleased we we are able to act quickly and support you and your mum. Your feedback means a lot to us.
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Review from Clifford N (Husband of Client) published on 19 March 2026 Submitted via Postal Card•
Overall Experience
We are pleased with the service provided by the main carer. She is kind, patient and advisable, and she makes my wife look presentable.
We are pleased with the service provided by the main carer. She is kind, patient and advisable, and she makes my wife look presentable.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you so much for your kind and thoughtful comments about the care you get from SureCare staff. Your comment is incredibly helpful, and we truly appreciate everything you said about our care workers. We wanted to let you know how grateful we are. We would work harder to ensure that we continue to meet your care expectations and needs. Thanks again for your kind words.
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Review from Ann F (Client / Service User) published on 19 March 2026 Submitted via Postal Card•
Overall Experience
I have found the carers very kind and helpful. They listen to my requests and carry out their tasks in a caring manner. I am very satisfied with the help that I receive.
I have found the carers very kind and helpful. They listen to my requests and carry out their tasks in a caring manner. I am very satisfied with the help that I receive.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you so much for your kind and thoughtful comments about the care you get from SureCare staff. Your comment is incredibly helpful, and we truly appreciate everything you said about our care workers. We wanted to let you know how grateful we are. We would work harder to ensure that we continue to meet your care expectations and needs. Thanks again for your kind words.
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Review from Daphne R (Client / Service User) published on 18 March 2026 Submitted via Postal Card•
Overall Experience
Carer's been very helpful so I would like to let knew how much I appreciate there help I would like to tell them again thanks for their help.
Carer's been very helpful so I would like to let knew how much I appreciate there help I would like to tell them again thanks for their help.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you so much for your kind and thoughtful comments about the care you get from SureCare staff. Your comment is incredibly helpful, and we truly appreciate everything you said about our care workers. We wanted to let you know how grateful we are. We would work harder to ensure that we continue to meet your care expectations and needs. Thanks again for your kind words.
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Review from Violet J (Client / Service User) published on 22 July 2025 Submitted via Postal Card•
Overall Experience
Very good service by SureCare people. I pass this onto others that need help.
Very good service by SureCare people. I pass this onto others that need help.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you so much for your kind words and recommendation, it truly means the world to us. At SureCare, we're deeply committed to providing support that makes a meaningful difference in people's lives, and knowing that you're happy with our service and willing to share that with others, is the...
Thank you so much for your kind words and recommendation, it truly means the world to us. At SureCare, we're deeply committed to providing support that makes a meaningful difference in people's lives, and knowing that you're happy with our service and willing to share that with others, is the greatest compliment we could receive.If there's ever anything more we can do for you or your loved ones, we're always just a call away.
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Review from Penny B (Daughter of Client) published on 11 March 2025 Submitted via Website•
Overall Experience
I am beyond grateful that SureCare looked after my mother over the past few years. The two main carers always went beyond what was expected of them and she was so lucky to receive such a kind and caring service. Their support to me especially in her final days was faultless.
The office has been so...
I am beyond grateful that SureCare looked after my mother over the past few years. The two main carers always went beyond what was expected of them and she was so lucky to receive such a kind and caring service. Their support to me especially in her final days was faultless. The office has been so helpful in communicating with me about any concerns or issues raised. I would without a shadow of a doubt recommend Surecare to anyone in need of a care service.
Thank you from the bottom of my heart Surecare.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Your kind words about our team's dedication and compassion reaffirm our commitment to providing the best possible care. We will be sure to share your appreciation with the carers and the office team. Wishing you and your family all the best and thank you again for your trust in SureCare.
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Review from C S (Stepson of Client) published on 5 February 2025 Submitted via Website•
Overall Experience
Surecare have cared for and supported my stepmother from April 2021 until October 2024 in her home. She has unfortunately had to relocate to a Dementia Nursing home as despite support received now requires 24 hour nursing care in a safe environment.
Right from the start Surecare has tailored their...
Surecare have cared for and supported my stepmother from April 2021 until October 2024 in her home. She has unfortunately had to relocate to a Dementia Nursing home as despite support received now requires 24 hour nursing care in a safe environment. Right from the start Surecare has tailored their care and support to her individual needs. It has been a partnership between both the carers , their management team and family in that caring support.
I have no hesitation in recommending and thanking Surecare Croydon for all the care and support given in her home plus support to her family.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you so much for your heartfelt review. We truly appreciate your kind words and are grateful for the opportunity to have cared for your stepmother over the past few years. It has been our privilege to support her and work alongside your family to provide compassionate and tailored care. While...
Thank you so much for your heartfelt review. We truly appreciate your kind words and are grateful for the opportunity to have cared for your stepmother over the past few years. It has been our privilege to support her and work alongside your family to provide compassionate and tailored care. While we are saddened to hear of her relocation, we understand the importance of ensuring she receives the 24-hour nursing care she now requires. Your recommendation means a great deal to us, and we are always here to support you and your family in any way we can. Wishing you and your stepmother all the best in this next chapter.
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Review from N Z (Client / Service User) published on 18 July 2024 Submitted via Postal Card•
Overall Experience
I'm happy with everything.
I'm happy with everything.
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
SureCare would like to extend our heartfelt thanks to all our service users who take the time to write reviews about the services we provide. Your feedback is invaluable to us. We are committed to maintaining the high standards you have come to expect from us, and your compliments serve as...
SureCare would like to extend our heartfelt thanks to all our service users who take the time to write reviews about the services we provide. Your feedback is invaluable to us. We are committed to maintaining the high standards you have come to expect from us, and your compliments serve as encouragement to continue our good work. We are also dedicated to continuous improvement. Your constructive criticism helps us identify areas where we can enhance our services. Thank you for helping us serve you better. Sincerely, The SureCare Team
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Review from M M (Daughter of Client) published on 27 June 2024 Submitted via Postal Card•
Overall Experience
Very professional, caring and conscientious. They use all their initiative and proactiveness.
Very professional, caring and conscientious. They use all their initiative and proactiveness.
↩Reply from Aneta Czopko, Manager at SureCare (Croydon & Sutton)
Thank you for your feedback and kind comments. Best wishes for the future.
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Review from Jacqueline S (Daughter of Client) published on 19 April 2024 Submitted via Website•
Overall Experience
Have had a great experience all around with SureCare. My mum is very happy with her main carers and others who visit. She says she is lucky.
One of the staff members always keeps the office informed of any issues with medication running low and other problems. The office is so helpful and will...
Have had a great experience all around with SureCare. My mum is very happy with her main carers and others who visit. She says she is lucky. One of the staff members always keeps the office informed of any issues with medication running low and other problems. The office is so helpful and will contact the right team if any medical issues arise giving me peace of mind if I’m not around. I appreciate the carers are doing a great job with limited time. I have dropped shopping off and found things in perfect order after lunchtime calls.
Obviously, there will be the odd hiccup but communication is key and easily sorted!
↩Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)
Thank you for the comments we appreciate your review. SureCare values comments made by service users and their families. We would work on the odd hiccup as we are open to constructive criticism.
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Review from L N (Daughter of Client) published on 13 September 2023 Submitted via Website•
Overall Experience
I was very impressed indeed with the care given to my elderly father and mother through Surecare. The carers themselves often went beyond the call of duty and exceeded expectations in what were sometimes difficult circumstances. The managers were consistently helpful and flexible, particularly...
I was very impressed indeed with the care given to my elderly father and mother through Surecare. The carers themselves often went beyond the call of duty and exceeded expectations in what were sometimes difficult circumstances. The managers were consistently helpful and flexible, particularly around hospital stays and the consequential short-notice changes. I found them all to be reliable and adaptable in providing care and support. It is fair to say that I could not have managed without them.
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Review from Peter B (Client / Service User) published on 17 November 2021 Submitted via Postal Card•
Overall Experience
Helpful, punctual, polite and friendly.
Helpful, punctual, polite and friendly.
↩Reply from Tony Manager, Manager at SureCare (Croydon & Sutton)
Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity.
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Review from D W (Client / Service User) published on 11 November 2021 Submitted via Postal Card•
Overall Experience
A kind, very caring person, as too are the people who cover days off.
A kind, very caring person, as too are the people who cover days off.
↩Reply from Tony Manager, Manager at SureCare (Croydon & Sutton)
Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity.
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Review from W P (Client / Service User) published on 5 November 2021 Submitted via Postal Card•
Overall Experience
This is the first time I've had care. The service and carers are wonderful.
They have treated me with respect and supported me with all my needs.
This is the first time I've had care. The service and carers are wonderful.
They have treated me with respect and supported me with all my needs.
↩Reply from Tony Manager, Manager at SureCare (Croydon & Sutton)
Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity. SureCare will look into ratings and work on how to improve better.
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Review from Javone G (Daughter of Client) published on 1 November 2021 Submitted via Postal Card•
Overall Experience
The SureCare carers are extremely diligent and friendly. They have created a strong relationship with the client and their family, where communication is good. The office/management have consistently been available and supportive with any issues that had arisen.
The SureCare carers are extremely diligent and friendly. They have created a strong relationship with the client and their family, where communication is good. The office/management have consistently been available and supportive with any issues that had arisen.
↩Reply from Tony Manager, Manager at SureCare (Croydon & Sutton)
Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity. SureCare will look into ratings and work on how to improve better.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for SureCare (Croydon & Sutton).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for SureCare (Croydon & Sutton).
Accreditations
There are no accreditations posted yet for SureCare (Croydon & Sutton).
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about SureCare (Croydon & Sutton)
How many Carers does SureCare (Croydon & Sutton) employ?
SureCare (Croydon & Sutton) employs 99 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Croydon & Sutton) to verify any information. View our terms and conditions. SureCare (Croydon & Sutton) has an Enhanced Service -what an Enhanced Service includes.
