Crossroads Care Surrey

121 Kingston Road, Leatherhead KT22 7SU
Review Us
8.0 38 Reviews
  • Crossroads Care Surrey, Leatherhead
Serving the local community for over 40 years, Crossroads Care Surrey is a leading charity specialising in delivering care support services to unpaid carers across Surrey.

Crossroads Care Surrey works with you to understand the care and support you need. The professional Carer Support Workers are friendly and compassionate, offering safe and caring support with all medical, behavioural and personal support needs, so you get the break you need. They are highly trained and experienced, giving full peace of mind that everything is taken care of.

They understand that building a long-lasting and reliable relationship with a Carer Support Worker will be paramount, therefore endeavour to provide consistency wherever possible and remove any worries about having to find an alternative care provider.

Crossroads Care Surrey also provides end-of-life care keeping the client safe whilst the carer gets to take a break for their own well-being, that might be a coffee with a friend or family member, a visit to the shops or just catching up on some sleep.

If you would like to book a home care visit, or would like to talk about home care respite services, please contact their team of experts. The Crossroads Care team will be happy to answer any of your questions and advise you of the best, most cost-effective solution available.

Show Crossroads Care Surrey on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Free, funded Emergency Care Planning and End of Life Care. Please enquire for self-funded care fees which are tailored to your needs.
The team provide home care services including respite breaks and home help, as well as emergency care plans and end-of-life care for children, young people and adults.

Good to Know

Owner

  • Surrey Crossroads

Person in charge

  • Terry Hawkins (Chief Executive Officer)

Crossroads Care Surrey Reviews (38)

Total of 38, showing 1-20
8.0

Crossroads Care Surrey has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Crossroads Care Surrey has 38 reviews.

Overall Experience

  • 35
  • 2
  • 1
  • 0
  • 0

Date Published

38
1
1
1
37

Review from Ian B (Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is always caring, kind, helpful and a person whom we welcome into our home and I have come to regard as a friend.
At the odd times when there is a need to contact my carer's Manager, the results are good as well.
Overall, it is well run.

Reply from David Huntington-Bradshaw, Head of Care Operations at Crossroads Care Surrey

Thank you for your kind words. We are so glad to hear that you have such a great relationship with your carer and that they've become a valued and trusted presence in your home. It's also nice to know that you've had a good experience with our management team. Your feedback truly means a lot to us. Thank you again for taking the time to share your experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G H (Daughter of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very grateful to benefit from such a wonderful and exceptional care service. It has given me the gift of time and peace of mind. My parents receive wonderful care of the highest level. It is the only help I get and I am so fortunate and grateful. I really enjoy my time for myself and feel so
much better for it. Thank you to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary K (Mother of Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we receive from our carer is unbelievable. Before every visit my children get so excited, they look forward to it every time. She is so patient, warm, funny and calm. My child with special needs adores her, and my husband and I get to have a break which we love.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M T (Wife of Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with carers support; seems able to keep my husband happy while I am out.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William B (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great help to me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edward S (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Wife of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has the good fortune of receiving a weekly carer visit for three hours. This person is so nice and friendly and gets him talking and animated in a way I don't seem to be able to; it cheers him up enormously.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P P (Wife of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a star. We look forward to her visits. She keeps my husband company. She is well-liked by my husband and she treats him with kindness and dignity. It is a pleasure to have her visit and we are very grateful and thankful the visits have restarted.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie K (Daughter of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received wonderful support and care from the Crossroads carer for my father over the last 4 years. It has given me peace of mind that every Monday my dad will be spending time with his Crossroads carer who has been consistently punctual, caring and good at communication with me. The friendship
that has developed between my dad and his Crossroads carer is so valuable and I believe has contributed to keeping my dad sociably active and helped to prevent loneliness and depression after my mum died.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian A (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been cared for at home for years with a wonderful carer. Always quick to see the needs doing and does it very well. Always goes the extra mile with a mile.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian W (Husband of Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Crossroads companions very kind and friendly. Also very attentive towards my wife.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David S (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Crossroads Care Surrey has been very amicable. I have been visiting the service for about 2 years and can honestly say that everybody has been very considerate and caring. I can say, with some conviction, that the opportunity for me to spend 2 or 3 hours doing whatever I need to is
a great relief.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann W (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The person who comes for 3 hours each week to give me some respite is very friendly, caring, helpful, supportive, gentle and sensitive to my husband's needs.
Interested in all that my husband wishes to share with her such as reminiscing, photographs.
My husband likes her very much and enjoys her
company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P G (Husband of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like most carers I found the combination of caring for my wife 24/7 and the lockdowns to be very stressful.
But now I have a three hour period of cover once a week in which to relax, it is no exaggeration to say it has saved my sanity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Denise B (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads Care Surrey, have been kind, efficient and always polite and friendly. Always do their best to accommodate under extreme pressure, even though the difficult times during Covid 19.
Very pleased with the service, I cannot fault the crossroads team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter B (Husband of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been my wife's carer since March 2020, she has osteoarthritis and cannot do anything for herself. We have carers, 4 visits a day. I am very grateful to Crossroads for the three-hour breaks on Wednesday and Thursday. Thank you for Thursday.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Denna A (Mother of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been receiving care from Crossroads for the past 18-years. She has always received fantastic care from the carers. Over recent months, a decision was made to cut down on part-time staff and therefore, several younger carers who were able to look after young adults with severe global
disabilities have been forced to leave. This leaves no extra staff available to cover my pleasant carer when she is on holiday or off sick. The Saturday club also has been closed down to support young adults.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J D (Son of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Crossroads Care Surrey carer is professional and keeps my mother amused and happy while I take a break.
She always makes sure my mother has all she needs when she needs it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicky J (Power of Attorney of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reguarly carer is reliable, helpful, friendly, makes tea, washes up. He is really good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosalind H (Wife of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer always came promptly and was a pleasure to have in the home. Always cheerful and looked after my husband with kindness, compassion and efficiency. I felt totally confident in leaving him with her. She kept him motivated by doing crosswords and puzzles My husband has advanced Parkinson's disease
and enjoyed being with her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Crossroads Care Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Crossroads Care Surrey is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads Care Surrey is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (3)

Meet the Team (1)

David

David Huntington-Bradshaw

Job Title: Head of Care Operations & Registered Manager

Joined: 2023

Having spent my entire working life working in Adult Social Care, I have managed a varying range of services which provided support to individuals with Autism, Learning Disabilities, Physical Disabilities and complex behaviour. I am passionate about ensuring the highest level of care and support for all individuals regardless of need.


My role as Head of Care Operations reports directly to the CEO and is part of the Senior Management Team. I oversee the care operations and ensure that we are providing a high standard of care and support to our valued clients.


In my spare time, I enjoy going to the theatre, going for long country walks with my two dogs and losing myself in a great book on my Kindle.

Frequently Asked Questions about Crossroads Care Surrey

What Type of Services does Crossroads Care Surrey offer?

Crossroads Care Surrey offers Home Care.

How many Carers does Crossroads Care Surrey employ?

Crossroads Care Surrey employs 153 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Care Surrey to verify any information. View our terms and conditions. Crossroads Care Surrey has an Enhanced Service - more info.